BT home hub infinity 3, flashing broadband icon, no service since yesterday lunchtime. No issues on the BT website for our area. Never had an issue before in the last 6 years we’ve had it.

15 and 13 year old offspring are not impressed. I think it’s funny how they totally depend on it. However if I can sort it for them I will, so any ideas hive mind?

Have done all the unplugging of things etc.

Is the landline phone still working?

Mine went off the other day, not BT though, Plusnet. They talked me through getting into the router and renaming my username, sorted it in 5 mins. Give BT a ring, perhaps they can diagnose something over the phone and talk you through it.

Yes it is. The openreach box looks ok. All correct lights on. My suspicion is it the home hub that’s borked.

Have you factory reset it with the paperclip?

You mentioned an openreach box. Are you fibre to the premises? If so, reset that too.

So it’s the old home hub with a separate Openreach modem? Plug a laptop directly into the Openreach modem to check it’s working.

The Plusnet fault finding page is good, there should be an equivalent BT one.

I assume your posting over 4G then?

Ring the provider.

Ring the provider.

You’d normally do this as first port of call, but we’re talking about BT here, so it’s a last resort.

O.K ethernet direct from laptop to open reach box. Ethernet 2 status on laptop says Ipv4 connectivity no network access, Ipv6 connectivity no network access, media state enabled, speed 100.0Mbps

BT fault finder is here

Work through it and use the online chat rather than calling them

Same here.

The 2 year old wasnt impressed this morning that she couldn’t watch Bing.

Rugrats the movie on ‘normal’ TV saved the day until the adverts came on when we had a meltdown, took me a while to realise she isn’t used the adverts interrupting her programs!

In my day we had 4 channels, etc, etc……

Oh, and we did the BT live chat thing, engineer is coming out on the 27th.

Slightly less painful than ringing them.

Ring the provider.

My thoughts too, it’s amazing how much people depend on the internet.

Hands up if you’d rather have a 24hr water cut, or 24hr broadband and mobile internet outage?

lambchop – Member
O.K ethernet direct from laptop to open reach box. Ethernet 2 status on laptop says Ipv4 connectivity no network access, Ipv6 connectivity no network access, media state enabled, speed 100.0Mbps

You’ll need to set up PPPoE, it unfortunately wont just work like that- the line protocol is up though, which is good.

I’m not sure what OS you’re running, but its reasonably straightforward on all the modern ones. You’ll need your PPP username, password….

EDIT:

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Openreach-How-I-can-connect-my-PC-directly-into-Openreach-white/td-p/716632