big up to Merlin – poo poo Wiggle
two shops run in very different ways – Wiggle, you stick to the system, but the system works very well. With wiggle, you would have to change your order online, or if it’s already processing, take delivery & then return it. Order a new one with the voucher.
Merlin – more flexible. But FAR less range in stock, much smaller company therefore can be very flexible.Posted 6 years agojools182Member
Wiggle customer service are amazing
I bought a saddlebag from them last year, first ride out the zip worked its way open and proceeded to scatter my tools all over the peak district
They sent me a new (more expensive) saddlebag and a £50 voucher for my tools that were lost
Top notch!Posted 6 years agocampfreddieMember
I’ve had excellent service from Wiggle historically, so no need to criticise there, but I must give a big thumbs up to Merlin.
I bought my Turner Flux from them in an order and discussion process which stretched out over a good couple of weeks. I took their standard build option and completely pulled it apart, generating a totally custom spec with each component chosen and discussed (right down to evaluating nipple colour and material for the wheels, rotor sizes and spec, quick-release choices and pre-adjusting travel on the forks).
Depsite all the extra hassle and time spent, they delivered everything spot on and in terms of cost, they allowed me to calculate everything using their website with adjustments up and down based on their published spec.
I know this is perhaps to be expected, but I’ve rarely had such good attention and service from a LBS, so to have it from an internet retailer (okay, so they are a bike shop too), was a very pleasant surprise.
Based upon my experiences to date, I would have no hesitation in going for a fully-custom build with them again.Posted 6 years ago
bought 2 items from Merlin recently – orders placed mid afternoon and delivered the very next day (great help too – getting an old fork out of stock and e-mailing me a pic before I bought it).
Wiggle bought a dropper seatpost – forgot to put the £10 off voucher – sent an e-mail explaining this straight away – no reply – next day chatted “live” to them explaining this – Wiggle “sorry we cannot do anything after the order has been processed”
Merlin – great customer services (who you can actually talk too like a human being)- Big Up 😉Posted 6 years agomortuk2kMember
Wiggle is my least favoured of all the places I use. I just think they’re delivery is too slow. If I order various items from various places (as recently) Wiggle is always last to arrive. Just slow dispatch, everyone else it’s in the post within hours of ordering.Posted 6 years ago
Recently ordered a few things from Merlin, extremely good.m1keaMember
Have had very good service from Merlin (right back to 1997) and generally haven’t had an issue with Wiggle over the past few years.
However I ordered some go faster powders and gels and bits last week. Box arrived after 3 days all battered up with leaking gels and a broken seal on one of the tubs. – I’ve never encountered that before.
Had a very prompt reply to my initial email but things got a little tedious when it came to organise a pickup and replacement of the order. I needed to chase and badger and whilst I got the obligatory ‘sorry for the inconvenience’ replies they weren’t overly proactive plus I felt I’d been penalised for their initial crappy packing and Shitylink being their usual useless selves.Posted 6 years ago
The topic ‘big up to Merlin – poo poo Wiggle’ is closed to new replies.