If you run a 12 speed Shimano – you need a hanger alignment tool.
12 speed Shimano, for some reason, seems to be far, far more picky about this than any other setup, including 12 speed SRAM in my experience.
A Mk1 eyeball ‘looks straight to me’ or just replacing the old hanger is no longer sufficient. Its also quite possible that a brand new unbent hanger will often end up fractionally out of line when bolted up, particularly on frames with thick powder coat paint jobs, alloy Santa Cruz being a perfect example.
Whilst I’ve always owned a hanger alignment tool, the aforementioned mk1 eyeball + years of experience was generally good enough to ensure everything was setup OK – with 12 speed Shimano particularly, I now find the tolerance is so fine between working and not working, you need to stick the tool on.
@a11Y
Reviews are very mixed. https://www.wiggle.com/p/lifeline-pro-gear-hanger-alignment-tool
Lifeline/China special hanger tool from ebay/amazon/CRC etc is perfectly adequate, and should be in all your toolboxes.
Its not for use in a bike shop all day every day, but for hanging up in the garage it works fine, as long as you use it correctly!