Natwest today in Ilkeston – a run down former steel and mining town that has inexplicably voted Tory again.
Two open counters out of three, staffed by chatty staff who obviously knew some of their customers well. Two big paying in machines on one wall, one coin sorting machine taking a lot of hammer from people emptying their change jars for Christmas, one office with someone chatting to a manager, one other member of staff meeting and greeting, helping people use the machines where possible, checking up on simple queries on a laptop.
Me: This new card you issued to me wouldn’t work today
Counterstaff: Did you try it in an ATM?
Me: Yes
Counterstaff: Did you sign the card on the magnetic strip rather than the signature box underneath sir?
Me: *checks* *sighs*
Counterstaff: Let me order you a new card now….and how much were you needing to withdraw today…
Bloody excellent service