[Closed] Parking Charge Notice for parking at Lidl

Pay up and teach her to read. It'll be cheaper in the long run.

Does Mrs SR have any alternative to paying

Very little.

Can't see any justifiable reason to appeal to POPLA. Regardless of how often you shop there, you weren't on the day in question.

Of course you have a proof you were shopping that day and not using their car park for your own conveyance?

I’m not sure Lidl keep records of regular users car registrations, they don’t do loyalty cards.

If you pay the £45 to Athena within the first 7 days, they send you a poster of the tennis player scratching her arse.

I use the Waitrose car park in Teignmouth to park whilst shopping in town.
The sign there says the car park is for use of Waitrose customers only.
As I am a Waitrose customer , with a bone-fide Waitrose card and everything , I feel I am entitled to park there.
If I get challenged by the parking attendant, then I would proudly say, I am a Waitrose customer , and nothing on the signing says I have to be shopping in Waitrose at the time I park there !!

Buggers never said anything or given me a ticket , so not been able to see if it would work yet 😗

I have never paid one of those demands for money with menaces. If they want to charge for parking put up a barrier, or pay someone to check tickets

Plenty of firms will make it go away for £25.

Or, tell them you don't accept their t's & c's and their request for payment is denied. And any further correspondence will result in an appeals fee of £100. See how they like it.

I have never paid one of those demands for money with menaces. If they want to charge for parking put up a barrier, or pay someone to check tickets

Plenty of firms will make it go away for £25.

Or, tell them you don’t accept their t’s & c’s and their request for payment is denied. And any further correspondence will result in an appeals fee of £100. See how they like it.

Awful advice. Ignore all of this.

Go to Pepipoo for proper guidance if you want to appeal

I was fined by Lidl for parking - had no idea you were supposed to do something fiddly with your receipt and reg number in some random machine by the checkout. Sent them a complaint email and they asked me to upload my receipt and they waived the fine.

Assuming she shopped that day, go direct to Lidl rather than getting involved in the parking company.

Email customer services, send them the receipt. Mention regular custom if you like. Don't mention rugby.

They can call off the parking agency, who just work for them anyway (and whose profits depend on being intransigent with people like you). This works for our local Aldi.

Go to Pepipoo for proper guidance if you want to appeal

Which will be denied.

#justsaying

Probably best to take it up with Lidl Head Office. Say how appalled you are as a loyal customer. Alternatively contact them on Twitter. Companies don't like negative stories on social media.

Assuming you were shopping there send Lidl the receipt and they'll sort you out.

If you weren't shopping then tough tittie I'm afraid. Either pay up or ignore and see what happens. An appeal won't work.

Sent them a complaint email and they asked me to upload my receipt and they waived the fine.

Yup that’s the difference you were shopping there not taking your kid to rugby practice.

The law was changed a few years ago, they are now very much entitled to enforce fines for parking violations on private property, a point which has been highly advertised and discussed many times. The boomer is living in the past (quelle surprise!)

I've shopped at Lidl once, can I use their car park too? What does 'customer' mean? It doesn't define customer frequency, or how much you spent, or even if you have have actually used that branch. Can I carry a receipt from each of the major supermarkets and park for free wherever I like? And can I park in the parent and child spaces if I have my 15 year old with me, after all we're parent and child!

FFS, what happened to reasonableness? I think to any reasonable person, rather than the new breed of barrack room lawyers picking apart the T&C's, 'customer' means someone shopping in the store at the time doesn't it? Tell her to go into the shop and get some sweets to eat while she's watching the nippers and then at least there's some justification for parking.

My local supermarket charges £2 for parking which is refunded at the till if you've spent a fiver which seems fair enough.

Meanwhile - tell her to pay up, and frankly, ask where this sits on the don't be a dick continuum.

A few comments:
- talk with store manager first; provide proof of shopping in the store on the day; if receipt not available, use copy bank statement - unless paid in cash
- have proof available of spending in the store since, let's say, 1st Dec; this shows you to be regular customer
- if store manager does not cancel the charge, contact Lidl customer services or UK chief exec
- do not use the word 'appeal' in any contact with PPC as that suggests you accept you were wrong; they have issued you an invoice which you are disputing.

It could be worse, Lidl could be using Parking Eye.

I'd think they'd be some flexibility if you could prove you shopped there that day but if you didn't and also overstayed the assumably 2 hours max as well then I think it'd be a case of paying up

As I am a Waitrose customer , with a bone-fide Waitrose card and everything , I feel I am entitled to park there.
If I get challenged by the parking attendant, then I would proudly say, I am a Waitrose customer , and nothing on the signing says I have to be shopping in Waitrose at the time I park there !!

I can't decide if this post is serious or not 🤷

"s I am a Waitrose customer , with a bone-fide Waitrose card and everything , I feel I am entitled to park there.
If I get challenged by the parking attendant, then I would proudly say, I am a Waitrose customer , and nothing on the signing says I have to be shopping in Waitrose at the time I park there !!"

Seroius or no, 100% agree!     I spend £1000's in Waitrose on an annual basis so I flippin well park there whenever I'm in town and I bet a waitrose essential avacado scoop that they would waive a fine even if I hadn't shopped on that day.

This isn't not enforceable in Scotland don't know about rUK though.

Bravo @revs1972 perfect satire as now demonstrated.

We'll pay up. I was asking because I know the framework within which private parking companies operate has changed since 2012, and I still think that £45 is excessive. But oh well. Live and learn.

Having said that, @theotherjonv, you're being pretty harsh I think.

I did say in the OP that, as well as taking the little guy to rugby, Mrs SR also shopped in there. As, indeed, she did on the day in question. There are two branches of Lidl close to us - one of which is the branch in question - and between them, I couldn't count the hundreds of pounds we spend per year. On this occasion, obviously, she overstayed as the practice went over by a number of minutes.

But anyway, I'm not making excuses or trying to "be a dick"; I thought it was worth asking before shelling out £45.

Sc-xc, It was a bloke not a girl in the poster. Look at the shoulders.

If you were shopping in Lidl for the entire time (+ 24 minutes) you would be charged so I don't really see how the charge can be contested.

Mrs SR also shopped in there. As, indeed, she did on the day in question.

Contact Lidl then. As she was, in fact, a customer they should get it cancelled.

£45 seems ridiculous to me – especially considering our regular custom of the shop in question.

It's probably there to discourage people parking on their car park for three hours at a weekend and then buggering off to take their kid to rugby, tying up a parking space which could be used by a paying customer. Sounds like it's not high enough as it's not working. (-:

@revs You might struggle with that now.

I was working at the Waitrose in Teignmouth just before Christmas..... transforming it into a new Lidl store.

I didn't mean to specifically target you @saxonrider, but this does irk me a bit. I think it's reasonable that you get a period for parking while you are shopping in a shop and if you break the rules, by overstaying because you did something else as well, or just did something else then I don't have a lot of sympathy.

Asking where it was on the Dick <-----> Not a Dick scale wasn't aimed entirely at your wife, or indeed I wasn't actually saying where on that scale this offence is, just asking if reflection may be in order. And I'm also suggesting the other 'I regularly shop there so the rules are different for me' folks ask that question too.

Maybe my moral standards are higher than I need for 21st century living.

In respect of the £45 is a lot. One of the defences against a Parking Charge Notice used to be that the charge should be in line with the losses sustained by the land owner (which when parking was free and the costs were an automatic letter plus stamp amounted basically to buttons), but in the landmark case that Beavis brought, the judge agreed that the penalty could be high enough to be a disincentive but not so high to be unconscionable. And £45 seems to be quite reasonable in that respect.

I had one from an Aldi car park I ignored it. The follow-up letter also went in the bin. I heard nothing more.
That’s my experience.

Funnily enough, a pub we went to last year is similarly blighted, you have to register your car when you go in. I totally missed the signage and got a fine, mailed the pub and they said they'd cancel it, few weeks later a reminder comes through. Sent a few more mails but no response so popped in today, signage massively bigger, assistant manager sorted it no problem - I said, does this take up much of your time? Flamboyant puffing out of cheeks - "done six already today, we get eight or ten every single day". One wonders what benefit the pub gets.

I spent £249 on a tv at my local Lidl.and took the car to take it home.Forgot to scan the receipt,went back in a panic ,spoke to store manager,he said "If they send you a letter,bring it in ,you've a store receipt for the time,we'll make it go away".That was 6 weeks ago,I've not had a letter,nice people at our Lidl.The till staff point the rules out to anyone they don't recognise.

I have no time for these people. The BPA are basically a front for the same sheisters that used to go and clamp people who dared to park outside dominos while they went to Steel’s cycles next door.

I escaped one of their “enforcement notifications” having been done for parking my motorbike in a car bay at a large shopping centre. Loaded with a pile of arrogance and a guess that the BPA’s agreement with the DVLA is one-directional, I made the asssumption that their letter threatening prosecution is only as good as the data they get from the DVLA. So what if I told them indirectly the data was wrong?

As we get next to no mail, the next part was easy: armed with a nice bright magicshine light I just pre-read any suspicious mail I got before it was opened (easily found as nobody but the DVLA know my middle name), marked it as “unknown, return to sender” and bunged it back in the post. This caused whatever system these people use to go into meltdown and resulted in the generation of several letters that clearly required significant manual intervention on their behalf, most pleasing. There was one which had an actual real signature, meaning a real otherwise unemployable had to get involved. Perfect.

All the letters basically said the same thing: that they really, really wanted to contact the registered keeper of vehicle ########, and that failing to notify the DVLA of my new address was an offence. Which of course I wasn’t committing as all I was doing was sending the parking enforcement company’s letters back to them. I held off of my usual trick of attaching unwanted correspondence to a house brick before dropping it in the bulk mail box, but the thought was there.

The upshot of all this was: they gave up. They have no way of backlinking to the DVLA so Swansea don’t care, it cost them lots to deal with and I got to smirk at their systemic confusion.

Should anyone else wish to adopt my contemptuous approach to scumball organisations such as this I can heartily recommend “Bureaucrats: How to Annoy Them” by R.T.Fishall. A fantastic compendium of middle finger raising. Best bit is the pseudonym belonged to the late Sir Patrick Moore.

SR - you would be mad to pay the invoice without talking to Lidl first.

If you still have proof you shopped there then have a word with the manager.

@revs You might struggle with that now.

I was working at the Waitrose in Teignmouth just before Christmas….. transforming it into a new Lidl store.

Excellent, now I can have 90 mins free parking when I take the kids to the skate park 😉

They are changing the one in Torquay to a Lidl too. Obviously not the right demographic for Waitrose in the area 😂😂

See, I agree with a few people above. Lidl buy/lease that land to offer somewhere for their customers to park whilst they shop. Now if you go to Lidl for 30 mins, pop in to a couple of other shops and then drive off then they shouldn’t charge you.
But if you pop in for 2 mins and buy a bag of sweets before leaving the car there for 2 hours whilst you’re at the rugby then I think they’re entitled to say you’re taking the proverbial and issue a fine.

Local council has started charging for town centre parking. Lidl across the road have reduced parking to 90 minutes and changed signs to say “Customers currently shopping at Lidl”. Seems they’re out to get you “loyal” customers that aren’t shopping on the day.

Don’t even get me started on people abusing parent and child spaces. Usual on here is parent one parking right next to shop door and parent 2 going in to shop leaving kids and other parent in car. Or mother driving white BMW/Mercedes/Evoque and empty child seat parking in space.
Tesco are getting wise to this as well and changing signage to state parent shopping with child under five.

Aye, pay the fine and learn the lesson. My weekly shop in Aldi or lidl never takes longer than 30 mins tops, the time they give is more than adequate.

That's my point....we all know what's reasonable really don't we but there are some that just don't care and use the examples of the type above and 'letter of the law' arguments to justify the fact that they basically DGAS. So it has to be spelt out.

West Kirby supermarket has a terminal near packing area you have to enter your vehicle reg in to stop receiving a parking charge notice,reason being people where parking all day at supermarket car park and using the train next door to travel further afield,now the other supermarket localy is following suit, while the council pay as you park car park is empty most of the day.

A lot of supermarkets also have parking enforcement done not by the supermarket/store but the landlords,so appealing to the manager, is pointless and just wastes their time.

Car culture wow. Have you ever thought of walking. Remember the old saying driving makes you fat and costs you £s. Cycling burns fat and.... costs you £s (well it costs me £s as I keep buying bikes and bike gear. Anyway cut down on your driving start walking to these places and you won’t get hit with these mental parking fines.

This is from someone who can’t drive for 12 weeks. I’m into week 5 of my cold turkey so still in the holier than though phase 🤪

A lot of supermarkets also have parking enforcement done not by the supermarket/store but the landlords,so appealing to the manager, is pointless and just wastes their time.

Not true. The managers can allow discretion as the enforcement company is their customer.

I had one from an Aldi car park I ignored it. The follow-up letter also went in the bin. I heard nothing more.
That’s my experience.

This is my experience too, and my policy with this kind of thing. I’ve had a few over the past 15-20 years, always ignored completely, always gone away. I may just have been lucky, but my theory is that these grubby little businesses play the statistics game, and if they get a zero response it rapidly becomes less likely that they’re going to get an income from the case. If they have any correspondence at all from the driver, they know that there’s a human at the other end and the likelihood of getting cash out of them rises massively, especially since the aforementioned case ruling. I don’t know but I’d imagine that a significant proportion of tickets have errors, wrong addresses, cars not registered correctly, etc, and there’s not much point spending expensive man hours chasing the dead ends. So other than automated threatening letters, unless they can identify a real person the cases get binned after a while. Plenty of people who’ll ‘just pay up’ to make easy money from, after all.

This does not constitute advice, and may well bite me on the arse eventually.

As for the ‘Dont be a dick scale’ I don’t see it being a dick at all, so long as a) no Lidl customers were prevented from parking by SR’s wife parking there, and b) SR’s family regularly shop at Lidl, contributing to the costs of the carpark. It’s a completely victimless infringement.

When you park on private land (such as a car park) you must follow the land owner’s rules and charges. If you don’t you have broken your 'contract' with the landowner.

The difference of parking on private land is that the landowner (and any private parking companies acting on their behalf) may issue a charge.

The land owner not the store owner has the power to issue and rescind fees, the store owner or company that pays the lease charges, just lease the store usually.

Both our local Wickes and B and Q, the car parks are enforced by a company employed by the landlords.

Relationship between Lidl & Athena (their appointed car parking management company).....

'Lidl have a unique (or at least very rare) relationship with Athena, in this case Athena are paid a fixed fee for doing the paperwork side but Lidl keep the profit. In most cases the PPC keeps all the profit, Athena get paid regardless and Lidl, who have one eye on keeping customers, are more likely to cancel than any other landowner'.

The land owner not the store owner has the power to issue and rescind fees, the store owner or company that pays the lease charges, just lease the store usually.

Strange thing that so many have had good results by contacting the manager of the stores then.

If you pay the £45 to Athena within the first 7 days, they send you a poster of the tennis player scratching her arse.

😂

As for the ‘Dont be a dick scale’ I don’t see it being a dick at all, so long as a) no Lidl customers were prevented from parking by SR’s wife parking there, and b) SR’s family regularly shop at Lidl, contributing to the costs of the carpark. It’s a completely victimless infringement.

I can kind of see b/ but how do you define regularly and does it matter if you go every week but spend relatively little, or rarely but spend a lot? It's just fair to say if you're shopping today you can use the carpark for a reasonable amount of time.

But a/ How do you know if you've been parked there for 2:24 and away watching rugby training / shopping in town or whatever else people do? I don't see it as victimless at all, if you're taking advantage of people who can follow the rules.

What annoys me is that the extra 24 minutes doesn't cost anyone £45, it's an arbitrary fee. Whether you park there or not makes next to no difference to the cost of running the car park, it's just a made-up fee that gets charged because they can.

It’s a fee to deter people parking there when they shouldn’t.

I don't think it is - it's a fee levied purely for profiteering. OP's a customer, why shouldn't the shop want them to park there?

It’s not the for genuine customers.

From my post on the other page:

One of the defences against a Parking Charge Notice used to be that the charge should be in line with the losses sustained by the land owner (which when parking was free and the costs were an automatic letter plus stamp amounted basically to buttons), but in the landmark case that Beavis brought, the judge agreed that the penalty could be high enough to be a disincentive but not so high to be unconscionable. And £45 seems to be quite reasonable in that respect.

Re:

OP’s a customer, why shouldn’t the shop want them to park there?

They aren't stopping them, you can park for 2 hours for free as long as you're using the shop, which is plenty of time.

It’s not the for genuine customers

Car park company doesn't make that differential.

They aren’t stopping them, you can park for 2 hours for free as long as you’re using the shop, which is plenty of time.

My argument is purely emotive, I know, but the OP is a customer, and them overstaying 24 minutes cost the shop nothing. Unless, of course, the OP stops using the shop, in which case it'll cost the shop a lot.

Unless of course his wife being parked in that space for over 2 hours for a packet perky pigs stopped several customers being able to get their big shop so they went to Aldi instead.

How do you know if you’ve been parked there for 2:24 and away watching rugby training / shopping in town or whatever else people do? I don’t see it as victimless at all, if you’re taking advantage of people who can follow the rules.

Okay; I should qualify that by saying I’ve never been to a Lidl that has a more than half full car park. If spaces are at a premium I probably wouldn’t take the liberty, but if there’s plenty of spaces, I can’t see the harm.

Unless of course his wife being parked in that space for over 2 hours for a packet perky pigs stopped several customers being able to get their big shop so they went to Aldi instead.

As soon as they demonstrate that, the charge is justifiable. I don't think I've ever been unable to find a space in a supermarket carpark.

That’s not how it works.

It’s a fairly common occurrence in a lot of supermarkets for them to get full.

Busy, yes - I've never seen one full. Which doesn't mean it doesn't happen, of course, just not when I've been there.

"How it works" is an arbitrary charge is applied that bears no reflection to the cost of someone parking there*.

* For a handful of supermarkets - most are happy to encourage people to go there.

weekend mornings they're queuing out of the carpark and down the road in the one near me.

Errr! It’s fine not the hourly rate.

an arbitrary charge is applied that bears no reflection to the cost of someone parking there

That's not the point of it - the charge is to dissuade people taking the piss, as per the Parking Eye vs Beavis referenced.

I've nothing more to add, I'm out.

Sc-xc, It was a bloke not a girl in the poster. Look at the shoulders.

I can really assure you that was not the case with the original. Although it has been re-shot several times.

I got done before Christmas for parking in a McDonalds, I work with “yoofs” and meet them there to talk about the future etc

One was late and I was 10 mins over. Not responded yet. I’ll probably pop down now. I do have a receipt on the app to prove I was there thankfully. But all I did was buy coffee for 1h40

Although it has been re-shot several times.

Yup - I’ve shot at my copy more than once.

The land owner not the store owner has the power to issue and rescind fees, the store owner or company that pays the lease charges, just lease the store usually.

Strange thing that so many have had good results by contacting the manager of the stores then.

Have they though,may be possible in some stores car parks but others, swings and roundabouts, you take your chance and see.

All those saying "ignore it" is bad advice. The law changed a few years ago.

Car culture wow. Have you ever thought of walking.

Absolutely. Everyone should totally walk the ten miles to their nearest supermarket and walk home with a weekly shop.

What annoys me is that the extra 24 minutes doesn’t cost anyone £45

Unless the car park is full. Which it possibly would be if there were no enforcement / deterrent at all.

Have they though,may be possible in some stores car parks but others, swings and roundabouts, you take your chance and see.

Well yes they have which is why it is worth asking at the wurst they say they can’t help.

Surely you/she know if you were shopping that day or not.

Awful lot of speculation in the original post.

Which car park will you be parking in. For rugby practice from now on?

What annoys me is that the extra 24 minutes doesn’t cost anyone £45

Unless the car park is full. Which it possibly would be if there were no enforcement / deterrent at all.

Who does it cost?

Who does it cost?

Lidl.

The OP states that it's the only parking nearby, so if someone can't get parked, what do they do?. Go to Aldi across town?.

Lost revenue from customers who couldn’t park there, as mentioned yesterday before you left.

Why do people think it's their God given right to litter sorry leave their car where ever they see fit ?

24 minutes or 4 hours it's irrelevant the fee is such that it deters you..... It would be considered a bargain to pay 60 quid to leave your car sat there for 4 weeks....not so for 24 minutes.

Tbh you'd think twice about abandoning your motor on some streets round here.... Seems to be the thing for strange cars to spontaneously combust on some streets locally.

Do you know if the car park was full? How do you quantify that two hours is ok, but two hours 24 minutes is worth 45 quid? If the car park's full, can people park in walking distance? How much of that £45 do Lidl see?

That’s why the word ‘unless’ was used but it doesn’t matter it’s a fine for overstaying in the car park, a genuine customer can appeal chances are on a losser

How do you quantify that two hours is ok, but two hours 24 minutes is worth 45 quid? If the car park’s full, can people park in walking distance?

I didn’t but the courts did and that’s why it now a legal fine.

Who cares.

Not shopping there shouldn't be parked there.

SR knows this he evidently hasn't proof he was shopping hence he's come looking for approval of folk who think there is no harm.in leaving their tin box at their arse. If he had been shopping and had proof he wouldn't be here asking

The space pollution of cars is on par if not worse than their air pollution.

If the car park’s full, can people park in walking distance?

If there's parking available in walking distance how about using that to park in to watch the rugby instead of the car park provided by Lidl for the use of Lidl's customers?

What tr said, stop living up to the entitled motorists stereotype.

It's the rules, it's on the sign, 2 hours. It's no hard.

a genuine customer can appeal chances are on a losser

Mrs SR is a genuine customer, isn't she?

If there’s parking available in walking distance how about using that to park in to watch the rugby instead of the car park provided by Lidl for the use of Lidl’s customers?

Mrs SR shopped in there, didn't she?

What tr said, stop living up to the entitled motorists stereotype.

It’s the rules, it’s on the sign, 2 hours. It’s no hard.

Nack-all to do with entitled motorists, thanks. The rules, why? That 24 minutes, who does it impact, what does the fine pay for? I don't mind rules for everyone's benefit, but I do object to rules that only exist to put money in someone's pocket.