MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
A good friend of mine runs a small engineering business from a rural location in Shropshire. He is currently under contract with Three, who up until last week have always had a good (2g) signal at his business location. He cant have a landline without significant outlay due to the location. Well last week, the signal vanished, and stayed gone, leaving my mate in a bit of a fix, having to use the teaboy's phone. He's not been able to get any sense from Three at all, both via email or by phone.
Understandably, my mate is a bit peeved.
What I was wondering, is that as Three are now not keeping up their side of the contract, would there be any mileage in trying to get released from the contract in order to change to a network with coverage. He did his research before signing up and having signal at that specific location was the major deciding factor at the time. Anyone with any knowledge or experience out there got any advice?
Come on... Someone, surely? 😐
I bet there's something in the contract T&C's about this, perhaps what amount of disruption is considered acceptable?
Three don't have any 2G coverage. Never had. Clue's in the name!
AFAIK 3 roams onto Orange for their 2G coverage as they don't actually have a 2G network. It's possible that there is some disruption by Orange in that area. Both T-Mobile and Orange have been having extensive work done due to their merger and there has been disruption to service in some areas.
Doesn't really help you but could be an explanation.
We're all on 3 (my wife use to work for them). Try ringing their Maidenhead HO, directly.
But tbh I've always found their tele-staff excellent, even though they are all Indian based.
Cheers guys. Yeah, I'm on three too, and the 2g coverage is provided by orange, which complicates matters horribly for my mate. Frustratingly, the teaboy's phone is on orange, and his signal is fine. I wonder if the arrangement between orange and three is changing, with the t mobile thing having happened.
Anyway, long and short of it, used to have coverage, now something has changed and now hasn't. I see it as failing to provide a service, but I imagine that they would say 'circumstances beyond their control'?