[Closed] Go Outdoors - miserable *****

Go Outdoors staff 3 minutes ago:

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Did that used to be CCC?

Never had a problem with them myself.

Often groundsheets are built in.

We've had them set up tents including screwing into the floor to "peg" it out, so you must have had a bad day.

Always had great service in Bristol

Could there be another source of miserable that is common to both of the stores you have visited and isn't the staff? 😉

mixd at my local but i guess if you get Minimum wage you get some who dont care ; i dont really blame them tbh

Second store: "repaired tear in roof"

Where is it porch? How long? repair as stated. Buy it if you dont like bring it back.

20kgs and two car trips just because you wont show me?

JY no one makes them work there. Their employer doesnt say 'act how you want to the punters if you like' and customer services skills should be a core requirement...

Maybe they'd spoken to the people at your LBS. There's probably pictures up of you behind the counter in every local outdoor shop, like a sort of Pubwatch scheme.

I think you get 10% less miserableness if you buy one of their crap membership cards though.

Mmmm - well I could **** about pulling tents out of bags to show this cheapskate the size of the repair, or I could just stand around chatting to my mates.

Difficult one that.

JY no one makes them work there. Their employer doesnt say 'act how you want to the punters if you like' and customer services skills should be a core requirement...

There are a couple in the Bristol store who are a bit young and, em, 'inexperienced'.

I went in there on 20% off tents day. It took the poor lad 4 attempts to ring it through the till correctly.

JY no one makes them work there. Their employer doesnt say 'act how you want to the punters if you like' and customer services skills should be a core requirement...

Its not surprising lowly paid staff dont give a shit now is it?

I'm with Hora on this. If your job is to sell stuff then you should bloody well sell it.

This applies anywhere. Shops, online, eBay, STW classifides. If you're selling you need to work at it. If someone asks a question you answer it or find the answer. If something goes wrong, you fix it.

not being paid what you want to be paid is no reason to not do your job properly.
anyway, people on minimum wage have never had it so good.

price match plus 10% off go outdoors is great 😆

I'd rather they were shoddy sales people than following you round the store trying to bump up their commission.

people on minimum wage have never had it so good.

They should pay them in ripped tents. That'd teach them.

people on minimum wage have never had it so good.
They should pay them in ripped tents. That'd teach

But obviously don't show them first eh!

I heard they have Staff only all night drug fulled sex parties, probably just on a come down!

Great team at my local store. They've even put me off buying stuff in the past because they know it will be cheaper in a couple of weeks or so 🙂

Ive never been rude or sullen. I worked in woolies for 3yrs. I guess its folk who are resentful and think they are owed a living.

I went in there on 20% off tents day. It took the poor lad 4 attempts to ring it through the till correctly.

Oh, maaaann. That is hell on earth. How did you hold it all together? Are you better now?

They're all knackered after their moonlighting as spies.

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imo go outdoors is all about price, not service. I agee with op though, what/where the repair is is siggnificant.

Buy it if you dont like bring it back.

20kgs and two car trips just because you wont show me?

You need to think smarter to make your life easier.

I had the same conversation at the York shop last summer when I bought our tent.

Took it to the till, Paid for it, and then took it to the space where they erect the tents for display, unzipped the bag and checked it.

Turned out it was fine, and was a good repair. So I zipped it all back up and took it home.

(if I hadn't liked it, I only had a 30 second walk back to the till for a refund)

TooTall -
Oh, maaaann. That is hell on earth. How did you hold it all together? Are you better now?

I was fine - he wasn't!

How I cringed as I watched the guy in front of me in the queue attempt to get an exchange (not even a refund) on a leaking water bottle...it took 3 staff members and 5 minutes to utter the imortal words "we've never had any other problems" before begrudgingly agree to an exchange....put me off buying a tent there.

(Manchester Ancoats store 3 or 4 months ago)

Im talking about Ancoats as well. One bloke said.......

We dont have the space to open the tent up here...

Their tent area has a huge area/free space next to the front glass/facia area.

What amazes me is I always stay polite. My mum taught me to be polite to customer service/staff etc...

although I want to shout sorry are you busy? Is this job in the way of your social life, a inconvenience?

yet another LOL.

Why not just buy an intact tent? Then you can put the rips anywhere you want.

Sold out in both the ones that I wanted....plus I love sniffing for bargains 8)

PeterPoddy - Member

I'm with Hora

binnerstshirts.com

even put me off buying stuff in the past because they know it will be cheaper in a couple of weeks or so

Signs that the staff are totally ****ed off #73 'yeah I'd leave that a week mate. It's been like shifting herpes that one. He'll be discounting the crap out of it in a fortnight....'

not being paid what you want to be paid is no reason to not do your job properly.

anyway, people on minimum wage have never had it so good.

Obvious troll is obvious

I guess its folk who are resentful and think they are owed a living.

Anyway I missed your insights , from a recruitment perspective, about whether more money gets you better candidates with greater skills?
Care to answer the bleeding obvious?

Their tent area has a huge area/free space next to the front glass/facia area.

Sounds like a perfect place to open the tent you have just bought to check it before deciding wether to take it home or return it then eh ?

Or even to open the tent before you buy it, assistant or no assistant. I'd have no qualms about hoiking out a repaired tent to check on the quality of the repair.

I always like the way that they have someone on the door to say 'hello' to you as you walk in. Nice to watch as you're waiting in a ginormous queue to pay.

That IS an insulting role to give someone. I cringe for the person when I see that

you're moaning about what now?

Now is the winter of our discount tents.

in fairness...

hora: miserable ****

I am fishing while reading this guy on the next peg must t think i am a nutter laughing at water

Kevevs get off my thread.

hora: miserable ****

I'm with Hora

binnerstshirts.com

already there....

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😆

bravohotel8er - Member
Now is the winter of our discount tents.

Genius! 🙂

I phone Go Outdoors quite a lot, to check whether they still have (or have enough of) the often totally random thing I'm about to drive 15 miles for (their stock levels update once a day and don't tell you how many they have).

I speak to the Clydebank and Coatbridge stores and it must get annoying when someone calls and asks you to go and count how many Black Diamond Oval wiregates are hanging on the rail at the other side of the store(especially when you probably have no idea what one even looks like).

All of them have been pretty helpful to be honest 🙂

Don't get me wrong, i'd never go in looking for advice, but they can't afford to employ hundreds of "experts" at the prices they offer their products.

People often say "support your local store", well if my local store didn't sell stuff at 30% more than GoOutdoors (or other online vendors), I might just do that, but I'm not rich enough to piss away money on stuff where I know exactly what I want just to support a shop I have no more connection with than GoOutdoors.

I would pay good money to watch Hora in a public-facing customer service role, in a retail environment, for a day. On minimum wage. In Poundland. 3 days before Christmas 😀

Now is the winter of our discount tents.

good work 🙂

I worked in Woolies for 3yrs on circa £2.50 an hour on the music/VHS etc dept. I didn't think twice to go the 1/2 mile down to the basement to look for more stock for a customer or show/find something for a customer.

So its doubley annoying when you hear 'everything we have is on display'.. true with some stores with small stock rooms but not every bloody one!

Now is the winter of our discount tents.

[url= https://www.google.co.uk/search?q=Now+is+the+winter+of+our+discount+tents.&sourceid=ie7&rls=com.microsoft:en-GB:IE-SearchBox&ie=&oe=&redir_esc=&ei=TtpWUJKsA6PM0QWCqIDIAg ]Welcome to the internets[/url]

They're all utterly delightful at the Harlow shop. Really much more cheerful and helpful than most shop staff.

Is it just a Mancunian thing Hora?

Maybe they've been pre-warned about a propensity for warranty claims. From every bike shop in the UK

Before long every retailer in the UK will have a picture of you, next to the ones of shoplifters, saying DO NOT SELL ANYTHING TO THIS MAN. UNDER ANY CIRCUMSTANCES! YOU'LL NEVER HEAR THE LAST OF IT!

And at least we're now a bit wiser as to why Woolies went bust

😆

Not sure- I've had sterling service from Richer Sounds but then Richer sounds staff wherever I've been seem to be into what they are selling which helps enormously. The staff can't be on fantastic money can they?

My mum taught me to be polite to customer service/staff etc

What else did she teach you?

And at least we're now a bit wiser as to why Woolies went bust

and Habitat 😆

You did for them too?! 😉

Nah I left them in 2003 when I realised how badly run the place was.

*wanders over to the classifieds and waits for string of "FS Cheap: Tent used once" ads*