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If you do have two test environments then, considering your resources, maybe future upgrades should involve pushing to a beta site with one thread like this for feedback and the notification that nothing posted there will be permanent, and then let us at that site to do some testing.
And maybe try and manage the upgrades to be more incremental or target the testing at just a few particular areas at a time as I would imagine that this one has flooded the devs with issues and firefighting always gets in the way.
The test site could be open for a few days, issues raised, then closed to allow the devs to concentrate on the issues.
We could even give the issues a rating, or priority, and the devs could manage a backlog of issues and pick the ones with the highest priority, and then aim to make a new test release once every, say, two weeks.
Maybe use an issue tracking system, even a free one like Trac.
When you guys get into the office in the morning you could have a quick meeting to discuss the days issues and maybe if anyone wanted to pair up with anyone else to share expertise. Make the meetings quick, maybe just stand up in a circle or something.
I think there's a name for working in that manner...
Viewing 28 posts - 801 through 828 (of 828 total)
Through?
Jesus, that's worse than 'favorite'.
I have to admit I don't care too much about most of the problems people are finding.
I just want the quote feature sorted before Sick Bikes get their feature in the mag so I can remind them about previous posts.
#me,asimplesoul
"<span style="color: #444444; font-size: 12px;">Also, test a theory for me please? Is there a correlation between “no button bar” and “preview button not working”? Anyone have one and not the other?</span>
<p style="padding: 0px; border: 0px; outline: 0px; font-size: 12px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.2em; color: #444444; margin: 1rem 0px !important;">The preview appears above the Post box, and takes a few seconds. You might have to scroll up slightly to see it."</p>
Ok, preview works for me (wasn't seeing it earlier).
I also get buttons but the quotes ones aren't working (same as everyone else).
W7 Chrome <span style="color: #757575; font-family: Roboto, 'Segoe UI', Tahoma, sans-serif; font-size: 13px;">63.0.3239.132</span>
WTF? I typed a pair of quotation marks, didn't use the quote function and it still ****s it.
"Is that supposed to happen"?
Preview shows the above sentance in quotation marks, let's see what it looks like....
Ok. So maybe it's because I copy and pasted after the quotes. Let's test that.
"<span style="color: #444444; font-size: 12px;">Is that supposed to happen"</span>
Preview shows same result (quotes and text appearing as I would want it to).
As Ozzy Man would say:
Yeah, nah - it's ****ed. The whole posting experience has got a first class ticket to destination ****ed.
Through?
Jesus, that’s worse than ‘favorite’.
A man after my own heart there 😉
Hmm no buttons on iPhone Safari
Can’t see how to get to the threads I’ve posted on to see if anyone has responded.
When does user acceptance testing finish and the new forum go live? Let me know and I will come back then.
Oh and my post above was meant to be in this thread
http://singletrackworld.com/forum/topic/did-you-know-forum-new-feature-essential/
Not sure how it ended up here !
It’s going even more mad!
Funky, they remived that feature - the one which shows which threads you’ve posted in
[quote=chvck ]I dunno if you’ve noticed but the reply box is an iframe with an entire new page in it. I imagine that could be complicating things?
It doesn't seem to be for me! Still not sure how the quoting is working for those with the buttons (though I can tell who has the buttons and is using them as the tags around the quotes are different - you're also one, in fact it was trying to quote your post which made me notice the difference in the first place).
Aha, I've actually worked it out (having seen part of the inner workings I'm not sure I was supposed to see - it's not my fault if I click on links in the page source!)
the quoting I was doing
the quoting people with new functionality are doing
Though I don't think that gets me anywhere nearer why there's a difference
ooh look, I can multiquote with these tags
so you can!
grr, that's actually kind of irritating, it seems I can do stuff I didn't think was possible, more work!
jambalaya
<div>
<div>Subscriber</div>
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Funky, they remived that feature – the one which shows which threads you’ve posted in
Testing...
Edit - remove formatting button no worky for me 🙁
nah, that's not working, nevermind
New glitch (I think) - when I posted the entry at the top of this page, it brought me back to page 21. Only when I clicked on the 22 could I see my post. When a post rolls over to the next page, it should take the user there as well. : /
Edit - This post took me back to page 21 as well!
It's the newpage glitch, same as we had a while ago - I suspect because of deleted posts which throws the page count out for some part of the software. It's been happening since the update.
I've just succeeded in completely breaking the DB by going in the back end - though I think the only result is that some of my words of wisdom are lost for eternity, so I doubt anybody is too bothered (I don't think I have sufficient access to do anything more terminal, no matter how much I mess around), though it's probably made the newpage glitch worse.
I'm trying to be patient,but it seems like one step forward, two steps back... 🙁
For MARK (seeing as we're now shouting at each other - though perhaps that's because caps are about the only level of formatting that now reliably works)
I suggest that:
1) A good number of users (see intervening posts between my last comment on here and now, and also http://singletrackworld.com/forum/topic/new-forum-an-idiots-guide/ ) are put off from using the site. Contrary to the witty moniker you previously bestowed upon me, we are your customers, and it seems quite a few of us are considering not being. That appears to include subscribers.
2) If it's "just a bike forum" then I'm sure (1) won't be an issue. But as you're often at pains to explain why advertising matters, I suspect that's not actually the case.
3) Asking staff to work on the weekend doesn't make you a shit boss if it's done appropriately. One way of doing this might have been to suggest ahead of time that the update had the chance of being painful, and that you'd all work through it together until it was done, and take time in lieu at leisure at the end. As others have said, if the traditional mon-fri working week was so important to you all, then perhaps starting this on a Monday, rather than mid-week might have been a prudent move.
FWIW, I'm on Chrome on a Mac and Safari on iPhone. Nether have any post formatting options. Navigation is very difficult on the iPhone. There is no way to stay engaged with a thread unless you bookmark it or manually trawl down the list of posts. The preview button doesn't work. Quite often posts vanish. All the random formatting makes it very difficult to read threads. Many links from google are broken. Some posts seem to be missing. There are lots of double/multiple postings. Have I missed anything?
Interesting aracer this is what I see, on 2 machines although both Chrome browser:
Looking at some of my 'old' posts in my profile, there are things I've never written, which is a bit worrying.
I'm with you, Zokes.
Did you fail to mention the piss poor attitude of "the boss" on purpose?
Wowser!! This is my first post. It is shite, isn't it?
Asking staff to work on the weekend doesn’t make you a shit boss if it’s done appropriately.
I said I was quite surprised no-one worked at the weekend, not because anyone would have to be asked but because of professional pride in putting out so many problems.
I am only speaking as a lowly professional programmer, but if I put a bug out into producton, or even have it found in the QA environment, I am pretty embarrassed and endeavour to fix it as quick as I can. Perhaps being a web developer is a different type of job and doesn't instill the same enthusiasm, which I can sort of understand.
You'd have thought the boss would instill a bit of enthusiasm ...
Oh, hang on.
On the "weekend off " thing, I was a bit taken aback by the attitude. Chipps was on here not so long ago reminding us that thus business (not a hobby) pays his mortgage. As a paying customer, I would expect a little more apparent effort. My relatively unimportant job includes bike hire. If a customer was having a problem with one of our bikes at 17:45 I wouldn't be thinking hard lines, we finish work in 15 minutes, I'd be going out of my way to resolve the problem. That's just professional pride.
Having said that, it could be that the problems with the forum are so large and fundamental that no amount of weekend working was going to resolve them, in which case a break/rest from.it might bring some fresh energy and ideas.
Still doesn't excuse dumping such a buggy and obviously untested "upgrade" onto the customers in the first place though.
Meanwhile, I think I've found another bug
Hit bold, italic or underline.
Type in a word.
Hit the button again to switch formatting off.
Hit the space bar.
For me, this is the result
boldbold
The word is repeated when the space bar is pressed.
(Chrome/Android)
Wow ! 😳
this threads amazing
if I was Mark I’d make this a sticky so we all know who are the deeply tragic souls
anyways keep going Stw types I’m sure it’ll all get sorted in due course
Hit the button again
Stop teasing us with all this talk of buttons! Some of us (quite a few by the sounds of it) DON'T HAVE ANY BUTTONS!! This is pretty fundamental IMHO - STW's giving different users experiences to different people. And as far as I can tell it is based on the user in some way - I've tried:
Safari on iPad
Safari on iPhone
Safari on MacOS
Firefox on W10
Edge on W10
and none of them give me these mythical buttons of which other speak, I'm reduced to typing in quote /quote tags. 🤬 (because emojis seem to be the only new thing that works).
<span style="color: #444444; font-size: 16px; -webkit-text-size-adjust: auto;">if I was Mark I’d make this a sticky so we all know who are the deeply tragic souls</span>
I don’t understand posts like this. So you don’t care that the forum has been, to a degree, made worse?
[quote=chvck ]Interesting aracer this is what I see, on 2 machines although both Chrome browser:
That's really interesting - had been thinking of asking somebody with the buttons what they saw in the HTML, though should have known I could rely on you. I'm curious is it there when you view source, or is it part of the dynamic stuff so not in basic source (I presume the latter as otherwise you're being served different HTML).
It's different for me - after the div id="wp-bbp_reply_content-editor-container" it goes straight to textarea id="bbp_reply_content" - which I can see in yours just below a stack of divs starting with id="mceu_10". I'm assuming all those are added dynamically but it's not working for me (and others), so if you look at your source you should see the same as I have.
Anyway message to the devs as we're doing their work:
It's the tinyMCE stuff which isn't working properly
(I note in your div id="wp-bbp_reply_content-wrap" the "html-active" class has been replaced by a "tmce-active").
[quote=Jamie ]I don’t understand posts like this. So you don’t care that the forum has been, to a degree, made worse?
What's more, some of us are actively trying to help!
It is a sticky but no to identify the tragic souls, it’s done so things can be made better for them.
Nothing wrong with trying to help at all aracer but there’s a few just want to make cheap shots. That serves no use to anyone at all.
“Nothing wrong with trying to help at all aracer but there’s a few just want to make cheap shots. ”
If I could insert an irony gif here, I would.
Sure, my response to Mark starts off antagonistically. I make no apology for that, he decided to single me out publicly, of course I’ll respond. It seems a few people immediately agreed with me.
If the business model involves antagonising it’s customers (and my previous moniker was the main reason I continue to use a certain plug in and read the odd free article, rather than subscribe) then that’s fine, it’s Mark’s decision. However, I’m not sure many businesses which antagonise their customers are successful in the long term. As a few of us pointed out early on, there are plenty of internet tumbleweeds where not long before sat a vibrant community.
aracer - I've just had a look in the raw response content and you're correct in that it goes straight to textarea that you mention. Looks like tinyMCE is indeed replacing that stuff - the page loads slow so on a browser with nothing cached I can see that buttons etc... are loaded in after the initial page render. Simple thing to check is if the mce bits are loading correctly in the Network tab in dev tools, if they are could be something like feature flags that are set on some accounts and not others or that some people have tighter security preventing iframes? Given that people report missing buttons across multiple browsers the latter seems unlikely...
chvck - for me looking at this page in the web inspector shows different syntax and the lines containing dashicons-css and editor-buttons-css as greyed-out. I would paste a picture but, you know, no buttons...
oh sorry aracer I hadn’t realised you’d got bored of pointing out to everyone how incompetent it all is and actually started to help
sorry mate I genuinely hadn’t realised
Can you edit a post after you've posted it?
...replying to myself - no, you can't.
I'm out until this stupid thing is fixed.
Oooh yeah that’s broke now was working earlier.
I guess they’re busy with something.
Cheers aracer for the code stuff no idea if it’s useful or not as no looked at code for about 15 years and even then not to any depth.
I wonder if anyone has stats on 'posts per day' both before and after the upgrade.
This used to be my go-to website for fun, chat, bikes and banter..... Now, it's hardly worth opening.
[quote=chvck ]aracer – I’ve just had a look in the raw response content and you’re correct in that it goes straight to textarea that you mention. Looks like tinyMCE is indeed replacing that stuff – the page loads slow so on a browser with nothing cached I can see that buttons etc… are loaded in after the initial page render. Simple thing to check is if the mce bits are loading correctly in the Network tab in dev tools, if they are could be something like feature flags that are set on some accounts and not others or that some people have tighter security preventing iframes? Given that people report missing buttons across multiple browsers the latter seems unlikely…
What might narrow this issue down a bit more is looking at logging in Fiddler (I've done a bit of that, but comparing with somebody who has buttons would be informative).
This is all stuff the paid devs could be doing, but I'm conscious they may not be seeing the issue of lack of buttons etc. themselves (particularly if their accounts are cosy with the server). Though that's it for me for now as I've got to go and see the customer I was doing work last weekend for...
Deeply tragic soul checking in. I’m going to say what everyone is thinking. Ban me if you must.
The overall running of this website/forum is an absolute joke. Laughably incompetent.
And the attitude of its owners is bizarrely passive-aggressive, ungrateful to the people who ‘pay their mortgage’ and totally unhelpful.
Its a a shame that people like Drac and Cougar bear the brunt of most of it, while the people actually responsible appear to not care at all.
[quote=Drac ]Oooh yeah that’s broke now was working earlier.
Ah - I see, it's lost the post number.
When you've just made a post, if you check the address bar the post number is the number at the end of the URL - that's also available by clicking on the posted time bottom left of the post.
So if you make a note of that number (or copy it) then click on the "edit" button, paste that post number between "/reply/" and "/edit/" in the edit URL - ie in order to edit this post and add this information* I'm currently at http://singletrackworld.com/forum/reply/9806155/edit/
*I note I couldn't give that URL without editing as I didn't know the post number - and for anybody feeling clever, no you can't edit my posts