spooky_b329
Full MemberI’m not suggesting twisting the sellers arm or dirty tricks. The auction was incorrect, if the OP had driven halfway up the country to collect in person, he’d still be out of pocket when he realised the item wasnt as described
Aye, exactly this. Whether you got a courier to do it or did it yourself makes no difference, you collected, they didn't post. So they're not liable for any costs, regardless of the error (you might say "but it cost me money all the same" and that's true but you chose that- if you decide to drive 500 miles to collect something that doesn't create an obligation on the seller, they aren't suddenly exposed to a big cost/risk that they wouldn't if it were local.
One of the other benefits/perks of "collection only" for the seller is that the buyer has a chance to check the item on collection, again you've taken an option that prevented that but that was your decision.
But- as a seller I'd be looking for a way to make it right. Part refund or meet half the costs probably. Bearing in mind that they've gone a bit above and beyond to allow for the courier collection in the first place so it's not all one way.
Why didn't you use a pallet company, about £60 for a quarter pallet which is what a small stove would be?
Update, this thread has been such a help, hearing all the opinions. I accept that by taking possession, or sending someone to do so on my behalf, I am basically accepting the goods as they are. Having said that, it isn't obvious at a glance that it is a different model, and takes a bit of digging to find the spec. As others have said, he couldn't be expected to cover transport to Timbuctoo as he's selling it from his door. So having had such useful opinions on the matter I was able to take a reasonable stance with him, and we've come to an arrangement. He's going to send me £250 which can be justified as either the difference in value between models, or the transport costs. I will sell the stove and see what I get. He's even offered to look at sharing any loss I make too, and I will do the same if I happen to sell at a profit, however unlikely that may be.
And I've also learned that there are much cheaper options around than I used, just hadn't properly looked into couriers or pallet services before, so thanks for those suggestions too.
As for those saying just fit it, I have thought about that, but it's 3.6kw output instead of 5.5kw and it's to heat a large old uninsulated room of 68 cu m so I don't think it gets close. Any advice on correct sizing would be good too! P.S. It's actually a gas stove, not a log burner, as we want to turn it on and off as it's an office rather than an all evening room.
That's a good outcome .
Good egg.
Yes, sorted.
