[Closed] Does anyone else get logged out all the time?

But what is a more pressing priority than keeping hold of a long term customer?

Making sure that the site is live at all?

How do you prioritise things when everything is a priority? I face this on a daily basis at work. It's not easy.

I do take your point, and I agree with it. The thing is, it's Not That Simple. I've explained earlier in this thread why I think - actually, why I believe I [i]know[/i] why it's not been fixed yet:

To extend your example, imagine that that customer *hadn't* brought their bike back, but rather rang you every couple of months with the same complaint, an intermittent fault. You've got the same bike in your workshop, and a few similar models even, and you've tried repeatedly to make it fail in the same way as your customer without success. Meanwhile, most of your other customers have the same bikes and they're fine. Would you still expect to be able to fix it, and think yourself incompetent if you couldn't?

This has been the problem all along. Now after today, hopefully, they've at least got a starting block from which to try and resolve it. After two years though, if it were me I wouldn't file fixing it as a category 1 "drop everything" issue.

Look at it from my point of view; again, I'm a volunteer doing what I can, and when people pop up to make pissy comments without contributing to the discussion it tends to irk somewhat.

You shouldn't be put in that position.

The fact the website upgrade thread got un-stickied after a week, and the powers that be never bothered to post in there, despite all posts on the topic being moved/merged/directed there, speaks volumes.

If I was paying for a P, I'd be P'd off like those above. The reason I am not paying for a P is because of the reasons given above, as well as the forums functionality/[i]interesting[/i] mobile deployment. This is not a dig, if the owners are happy with things, then great.

Jamie, I totally agree with you. I've no idea whether they're "happy with things," I expect they probably aren't. But as Drac and I said, it's a small team trying to scrape a living.

Think about it, it's neither some hobbyist kid in his bedroom doing it for fun nor a Future Publishing franchise with near-infinite resource. And to paraphrase a wise Jedi, despite how it may look to an observer the forum is more complicated than you could possibly imagine.

With respect, it would be more appropriate to prioritise resources towards fixing the thing that got broken before Christmas, and for which some of us actually pay, ahead of "other stuff".

Well they had time earlier in the month to upgrade Grit.cx and Mark is even on there posting info about future STW and Grit updates. Why he can't post on here is anyone guess. I feel sorry for the mods having to deal with the grumbles without backup from the management or even since kind of pay!

more complicated than you could possibly imagine.

I once imagined a cash point that ejected meat.

The forum is as complicated as one wants it to be.

But it is what it is......new forum coming in 2014 etc etc.

Like I said, I don't disagree but from what I'm aware of it's just Not That Simple.

Mark;

I need to give a careful answer to that. Singletrack is a huge beast where the slightest change can make a dramatic an costly difference to us and so it needs to be done very carefully. Singletrack is also far more complicated under the hood than almost anyone outside the office is aware of. There’s more than just a website down there. It hooks into banking systems and direct debit systems as well as multiple other payment processors. Then there’s the subscriber database api’s that connect to banking operations as well as a couple of third party service providers. And more..

But that said, what you see here is also the start of planned roll out of uniform services. It won’t look exactly the same as this but the underlying systems and tech will be running on the same ‘stuff’. The recent design changes to ST were principally to comply with the urgent requirement that it be mobile friendly, as that’s where the majority of traffic comes from. But work on ST3 has already started

 

[quote=Drac ]

Mark;
The recent design changes to ST were principally to comply with the urgent requirement that it be mobile friendly

I missed that Drac, where've you got that from?

Ah. At last we've established part of the Mod pecking order....

Grit.cx

Yes I had a giggle at that too Scotrutes.

Ah. At last we've established part of the Mod pecking order....

Shitehawk.

(-:

Clearly I (we) are not having a go/pop/snide sideways at Yo'Mods, I think, I may speak for a lot of seasoned STWers here, that we FULLY respect You and Your workload on this Forum. WE DO Understand the task you face daily in your moderating standards, WE have all said it time again that WE wouldn't do your "job" for love/money/pies and we Always support your decisions on topics and treat Your "out of mod" comments on threads as "one of the lads".
You DO have our respect, honestly you do.

But we don't think it's You who should fix the problem.

We can not get in touch with Mark, You are our only lead into him and the back office.

The internal structure of STWs business is not my/our concern, it really isn't. The business is Yours and I/We as paying customers (In a tiny way, yes, but You offered up the "P" price and profile and I for one subscribed to it for reasons I've stated) are a little pissed off. In this world of "customer feedback greatly received" we now live in surely means we are entitled to give such. To date we've been fairly polite, reserved, occasionally vocal, piss taken and such but we've seen No improvement.
This latest thread proves it's an issue we get pissed off by.

And, the resource I mentioned in back office above. STW is part of a wider publishing house, we know that, with that in mind it's that wider IT resource I was referring to. Why not get hold of a couple of them for a week and sort this, and whatever else you've got lined up, out ?

I/we do this networking crap daily in our lives, well I do, if I didn't sod all would get done and I'd be out before I filled my morning coffee cup up.

So, please, I am Not having a go at Yo'Mods, I do think it's not your problem to fix. Sadly you are our First point of call to moan at.

We can not get in touch with Mark, You are our only lead into him and the back office.

mark@singletrackworld.com (-:

I take your point, and for what it's worth it's frustrating for us (well, me at least) too. My understanding reading between the lines is they're stretched very thin, and you're right that as a consumer that's "not your problem" - that's exactly what I'd be saying if I were you - but I offer that not as an excuse but as "hey, cut 'em some slack" I suppose. In an ideal world I expect it'd be lovely to hire a bag full of contractors to shake everything up, but I very much doubt that the owners are sitting laughing in their solid gold houses.

Similarly, you're right, it's not our problem to sort. But if I can help in some way then I will; that's kinda why I'm here, y'know? I want the best for the forum and for its users.

I've no idea about any "wider publishing house" so can't comment on that, first I've heard about it if it's true.

STW is part of a wider publishing house, we know that,

You best email Mark and let him know that.

Login time again

Did you do any of the things I suggested?

I've even tried logging in with lower cases only but still get logged out on Android every time I reboot.

There's nothing I can change at my end. I did not factory reset on my tablet at the weekend and fresh out if the box, it logs me out when I reboot. I can only guess there must be an attribute against my login id that's causing the cookie system to freak out. Is my BigHitter flag still checked? It should have been reset about 6 years ago.

I've had feedback from one of the devs.

[i]I have done some primary investigation to ensure that I can reproduce this bug. We think this code has been customised in the past which may have led to this problem. I won’t promise that this will be fixed in the next few weeks. However I will be spending some time on this where I can afford to.[/i]

I expect that some of you will react with "that's not good enough" but honestly, it's been an issue for those affected for so long, another few weeks probably isn't the end of the world. Point is, it will be fixed at some point.

To reiterate what I said earlier; if you use the "redirect" link to log in, it will change the 2-week cookie into a session cookie. If you then have your browser set to anything other than "continue where you left off" you will be logged out when you end the browser session. I believe that changing this setting to "continue" should work around the issue until it's fixed. Either that or don't use the redirect shortcut I suppose. This is for Chrome, I'm guessing other the same principle may apply to other browsers.

If you're willing to help try and pin this down further, see my post [url= http://singletrackworld.com/forum/topic/does-anyone-else-get-logged-out-all-the-time/page/2#post-8346243 ]here[/url]. I've not yet found anywhere else on the forum where this glitch occurs, but I find it hard to believe that it's solely that redirect URL causing it when we only suggested using it as a workaround in response to this issue in the first place.

Cheers.

Stoner: if you log in with "remember me" ticked, do nothing else and reboot, does it still do it?

Cougar - Moderator
Did you do any of the things I suggested?

I changed Opera's startup option to "Continue where I left off", from "Open the start page" and that did seem to improve things. However I prefer having it set to "Open the start page" and the login bug is for me not that big a deal so I've gone back to that.

Aha

Good thinking Tonto

I have just logged out on purpose, logged in again but checked remember me, rebooted android and straight into the a thread and am still logged in.

I confess I stopped clicking "remember me", because it seemed only slightly less honest than a promise to always love me and the cheque was in the post.

I'm going to reboot again now and see what happens

Back in the room and still logged in.

I confess this is unexpected as previously when I meticulously checked remember me it made naff all difference. I will see if I can work out what I will have done when it logs me out again soon as inevitably it will...

Right now. That borked it.

Using the redirect workaround cougarbrand link then trashes the cookie expiry.

I use the link as a shortcut.

Got logged out on reboot (because cookie expired)

Cool, thank you. That confirms what I expected.

The million dollar question now is: does anything else bork it?

Just for you, I've changed my bookmark to http://singletrackworld.com/forum/ from the workaround. I've logged out, and back in with the remember me on Android. I will report back when this session expires.

:thumbs-up icon:

Cheers, appreciated. In theory at least, that should work for a fortnight. It'll be interesting to see whether it does.

I fear it's getting worse.

I fear you've not read the thread.

I have, you're waiting for your experiment results.

My point is that without changing anything, I seem to be logged out more often.

Without knowing whether you've done any of the things I suggested or not, or whether your browsing habits have changed in some way, there's not much I can add in reply to that I'm afraid.

Anyone else have similar feelings? That might be useful information I suppose.

Feelings are important 😉

To summarise:

I have found one root cause which is the redirect URL ( http://singletrackworld.com/wp-login.php?redirect_to=forum) replacing the two-week cookie with a session (temporary) one. This link was suggested as a trick to automatically choose the login page or the forum depending whether or not you were logged in so potentially a good number of people have it bookmarked.

Under Chrome, this temporary cookie is kept alive and honoured between sessions if you have the "[url= http://singletrackworld.com/forum/topic/does-anyone-else-get-logged-out-all-the-time/page/2#post-8346526 ]continue where you left off[/url]" setting for your home screen. This may mask / completely mitigate the issue depending on your browsing habits (it's why I could never replicate it).

If you log in with "remember me" ticked (otherwise you get a session cookie again) and then DO NOT USE that redirect shortcut / bookmark, this particular condition shouldn't occur. If you do that and it's still happening to you, I'd like to hear about it.

I wonder, idly, whether the fix is as simple as making "remember me" the default setting on that login page...

Just been logged out on the tablet after a flat battery reboot. Pretty certain I was logged in with a fresh session cookie when we started the experiment but I can't swear by it. Just making a note of it here.

now been logged out on the desktop. Is that two weeks?

Doing a test too.
Chrome on Android (Nexus5 with the latest everything), I logged in Wednesday morning last week*, and still logged in this morning.
Desktop I trash most cookies on close anyway, so I expect to get logged out. Might think about setting a rule for STW, but CBA.

* I remembered that, due to a naughty ad redirect, which IME has bee quite rare. Hammering back "button" made that booger off pdq.

logged out on the laptop now.
Probably two weeks I guess

And now logged out of phone. So am assuming that's the last device to get to two weeks