Corporate voicemail...
 

MegaSack DRAW - This year's winner is user - rgwb
We will be in touch

[Closed] Corporate voicemail voice recording

16 Posts
13 Users
0 Reactions
59 Views
 Sui
Posts: 3111
Free Member
Topic starter
 

A slightly odd one. My company has recently transitioned to a new phoneline provider, and during the pigs ear meal they've made of it, we've lost our old voicemail "voices" /caller attendant. Our original ones were done a few years ago by an ex employee, they had just the right voice and, it sounded professional.

both the built in voice and the auto text to speak function that we now have, has what can only be described as a little bit of a "special" sound to it, it's hardly in keeping with a techy company. As i have little faith in the phone company to do anything about this, has anyone here ever had to employ the services of "voice-over" service for their phone system?? Are there other options im possibly missing?

ta all.


 
Posted : 18/09/2020 9:47 am
Posts: 12872
Free Member
 

send him £415 & a script, you will have the baddest tech co. that no-one will mess wit

https://www.cameo.com/donmega69


 
Posted : 18/09/2020 9:58 am
 Sui
Posts: 3111
Free Member
Topic starter
 

blimey he must be hard up these days!


 
Posted : 18/09/2020 10:01 am
Posts: 12872
Free Member
 

I had a browse through the other day, there's LOADS of famous & once famous people on there - some of them embarrassingly cheap! He's actually one of the most expensive that I could see. He clearly does them from a room in his house, in one take, not a bad earner considering each one must take less than 5 mins 😃


 
Posted : 18/09/2020 10:13 am
Posts: 41688
Free Member
 

blimey he must be hard up these days!

You say that, but £415 for a few minutes work, and actors/celebrities have to pay the bills just like everyone else. DeNiro advertising cheap Korean SUV's, Snoop Dog advertising takeaways, Phillip Schofield advertising second hand cars.


 
Posted : 18/09/2020 10:21 am
Posts: 0
Free Member
 

blimey he must be hard up these days!

He’s worth about $160 Million. I wish I was struggling like him.


 
Posted : 18/09/2020 10:27 am
Posts: 5185
Full Member
 

We had a project manager who had a lovely phone voice and ended up on about 90% of our customers' autoattendants. Even just recording into a laptop using a decent headset and free Audacity software can give good results.

There are specialist places that do it but you can get something decent from fiverr.com for not a lot of money if you just want someone to record some words in a clear nice voice. We've gone that route in the past when we needed non-English recordings and couldn't find a local employee willing to do it.


 
Posted : 18/09/2020 10:32 am
Posts: 234
Full Member
 

There's quite a few voice talent agencies out there so you should find something that fits your need/budget. Also depending on what system you have you might be able to get away with having the generic greeting and then just recording peoples names individually that then gets inserted at the right point rather than paying someone to do the same full greeting for each member of staff. Try www.theivrvoice.com, Allison is the voice of many phone systems although it'll be done with an american accent. Or try www.digitalbase.com they're US based but have voice talent across the globe so they'd have some people with English accents for you to choose from.

If you want to try a free option and have time on your hands google, amazon, IBM etc all have free trials of their text to speech engines with different voices but depending on what you can download from them you'd then need to convert the files to get them to what you need for your phone system.


 
Posted : 18/09/2020 10:50 am
Posts: 0
Free Member
 

Hire a professional.


 
Posted : 18/09/2020 10:52 am
 Sui
Posts: 3111
Free Member
Topic starter
 

awesome advice, cheers all

and LOL at Hols2


 
Posted : 18/09/2020 1:12 pm
Posts: 6858
Free Member
 

I would love any company that employed Matt Berry to do the voices.

But don’t you have to have focus groups to decide which regional accent most accurately reflects your brand values?


 
Posted : 18/09/2020 1:51 pm
 Sui
Posts: 3111
Free Member
Topic starter
 

But don’t you have to have focus groups to decide which regional accent most accurately reflects your brand values?

<cue snob>yes, not the one where we are actually based..!<end snob>


 
Posted : 18/09/2020 2:05 pm
Posts: 2052
Full Member
 

I use Amazon Polly, which is part of AWS, to generate recordings for IVRs. It is free to use for the low volume needed and the voices are quite good imo. You have to spend a bit of time making sure timings, pauses, pronunciations etc. are ok.

The resulting files can be downloaded and then converted (if needed) before use.

One of the great advantages is that the service is always available, does not take holidays, get colds or leave the company!


 
Posted : 18/09/2020 9:08 pm
Posts: 7871
Full Member
 

Do you not just record a personal greeting with your own voice? I'd much rather that and it's what we do (professional services).

Or are you talking about one of those option systems?

Press 1) if your wombat requires oiling
2) if you're looking to be encased in a concrete and angel delight blend
3) for the barber shop
4) for accounts
5) for sales

All of which actually put you through to Janice in facilities (who is currently off with stress due to the fact her phone rings incessantly with irrelevant and irate callers who've been put through to the wrong team).


 
Posted : 18/09/2020 10:04 pm
 Pook
Posts: 12684
Full Member
 

I've done loads of these. Paid voiceover work too. (You might have heard me being a slave owner on BBC bitesize history, voicing the Yorkshire.com Turner Trails audio guides, or the Sizewell B emergency training videos)

I'm described as "warm, clear, male, 30s-50s

Happy to voice something up for you if you like. I'll do it for a donation to an MTB advocacy group if you like it and if it's not for you I won't be offended.


 
Posted : 19/09/2020 7:05 am
Posts: 1317
Free Member
 

Pro tip: Turn voice mail off.

People will learn very quickly to txt, WhatsApp, email or Slack where you are likely to answer the fastest. Save 10 mins of crap talk on every interaction and win back your day.


 
Posted : 19/09/2020 7:23 am
Posts: 8672
Full Member
 

DeNiro advertising cheap Korean SUV’s, Snoop Dog advertising takeaways, Phillip Schofield advertising second hand cars

That has to be the steepest sliding scale of celebrity I've ever seen


 
Posted : 21/09/2020 8:16 am