Another mac problem...
 

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[Closed] Another mac problem.

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I unplugged the charge cable from my macbook pro and this is what happened:

It instantly shut down and refused to restart for 5 minutes, and when it did restart the clock was set to some time in the year 2001, the battery icon was an x and the fans are running full tilt. The battery thing says that there are no batteries available, but it keeps switched on when i remove the charge cable, but will not charge with the cable attached.

Any ideas on what the hell is up with it before I throw it out of the window?


 
Posted : 15/03/2011 12:40 pm
 Drac
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Battery slightly misaligned or it's dying?


 
Posted : 15/03/2011 12:45 pm
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Get a PC

🙂


 
Posted : 15/03/2011 12:49 pm
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Woody2000 - I'm seriously considering doing just that.


 
Posted : 15/03/2011 12:52 pm
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Get a PC

I dunno. If he can have so many probs with a Mac, imagine the carnage a PC will cause.


 
Posted : 15/03/2011 12:54 pm
 Drac
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He'd have no windoze left.


 
Posted : 15/03/2011 12:55 pm
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Is there a little internal CMOS battery? Maybe that needs replacing.

If he can have so many probs with a Mac, imagine the carnage a PC will cause.

Jeeze. Armageddon. 😯


 
Posted : 15/03/2011 12:56 pm
 mboy
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Is there a little internal CMOS battery? Maybe that needs replacing.

Sounds exactly like a CMOS battery problem to me, though where it is on a MacBookPro, I don't know (says a MacBookPro owner!)

I know this is what happened on a mate's PowerMac that I fixed recently for him... After spending ages swapping all sorts of different components over from my own machine (he thought the GFX card was to blame) it turned out to be the CMOS battery, which was a measly £4 for a new one off ebay!


 
Posted : 15/03/2011 1:07 pm
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sounds like a fault in the battery or charging circuitry.

I've not experienced anything like this, but I would start it up and run the Console application. Then you can look through the various logs. Search for battery, power etc to see if there are any clues as to what is wrong.


 
Posted : 15/03/2011 1:08 pm
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Take the battery out, plug it in and power it up.
My guess would be a battery on its way out - too clever for their own good some of them.


 
Posted : 15/03/2011 1:13 pm
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i'll give you £20 for it.


 
Posted : 15/03/2011 1:13 pm
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it turned out to be the CMOS battery, which was a measly £4 for a new one off ebay!

I was once quoted £60 to install a new one in my iMac G3. You need to take the bottom off to do it. It takes 5 minutes.


 
Posted : 15/03/2011 1:18 pm
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Elfinsafety - Member
it turned out to be the CMOS battery, which was a measly £4 for a new one off ebay!
I was once quoted £60 to install a new one in my iMac G3. You need to take the bottom off to do it. It takes 5 minutes

They are charging you for the knowledge of how to fix it, not the part itself.


 
Posted : 15/03/2011 1:28 pm
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There is no problem with your Mac.

They just work, remember.


 
Posted : 15/03/2011 1:41 pm
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They are charging you for the knowledge of how to fix it

Doesn't sound like it's that hard to me. I'm sure a bit of googling would confirm what Elfinsafety said, with a lot of step by step pictures to help you.

If you take it in to a shop and get them to do something that takes 5 mins, £60 is a bit much. They can charge that cos people don't generally know how much (or little) knowledge is actually involved in some fixes. So they're taking advantage of peoples ignorance.


 
Posted : 15/03/2011 1:44 pm
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They are charging you for the knowledge of how to fix it, not the part itself.

To remove a few screws and a bit of plastic???

Can you guess what my response was? 🙂

Be quite Mol, you stirrer...


 
Posted : 15/03/2011 1:44 pm
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Wonder if it has anything to do with the machine blowing up 3 chargers in the year and a bit that i've had it.


 
Posted : 15/03/2011 1:46 pm
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They just work, remember.

I think that ethos is more from a software/design point of view.

...the physical bits inside are usually mediocre at best. Well the disc drives in macbook pros are made out of toffee for a fact.


 
Posted : 15/03/2011 1:47 pm
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can't you just book into an Apple Store and they'll investigate and fix it for you via their wonderful customer service?


 
Posted : 15/03/2011 1:49 pm
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Tried staring it up whilst holding Option-Command-P-R? Can't hurt to try.


 
Posted : 15/03/2011 1:56 pm
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Anyways...

http://support.apple.com/kb/HT3964?viewlocale=en_US


 
Posted : 15/03/2011 2:00 pm
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Be quite Mol, you stirrer...

Stirring maybe, but really I was just making a point.

That is, they are just computers with a different OS. Same old stuff, same old issues, just different. You may like, you may not, but stop f'in going on about how fabulous they are 🙂


 
Posted : 15/03/2011 2:11 pm
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I know nowt about Macs but,

In the PC world, the sudden loss of power would indicate a main battery (or charging circuitry) fault, and the loss of settings would indicate a CMOS battery failure. To have both suddenly happen together would be... unlikely.

I'd therefore +1 Jamie's suggestion.


 
Posted : 15/03/2011 2:12 pm
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Resetting the PRAM will also reset the power power management. Restart it and hold down the apple,alt,p and r keys until you hear it chime, keep the keys held down for to more chimes then let it boot as normal.


 
Posted : 15/03/2011 2:19 pm
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If he can have so many probs with a Mac, imagine the carnage a PC will cause.

It might just work.

Given the relative numbers of PCs and Macs out there, I find it quite shocking how many problems are being reported with Macs.


 
Posted : 15/03/2011 2:28 pm
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Surrounded By Zulus - Member

Woody2000 - I'm seriously considering doing just that.

BURN THE HERETIC! 😆


 
Posted : 15/03/2011 2:35 pm
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[quote=john1973]So they're taking advantage of peoples ignorance.

No, they are offering a service.

The owner of the faulty item *could* investigate it themselves, but this might take more time than they are willing.

When you get your car serviced at a garage - are they exploiting your ignorance of how the engine works, or offering you a service?

A job which might take 5 minutes, might be due to knowledge built up over many years - this is why I work in IT - to many, it's a dark art... hence the nice healthy salaries we get!

Am I exploiting my bosses ignorance, by essentially charging him (my salary) to click a few buttons? Nope.


 
Posted : 15/03/2011 2:40 pm
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When you get your car serviced at a garage - are they exploiting your ignorance of how the engine works, or offering you a service?

If you go into a garage and they charge you £150 to tighten the terminal on a battery then they ARE exploiting your ignorance by charging you a hell of a lot for doing something that is very simple. That's my point. Charge a fair price for what you're doing.

to many, it's a dark art

Which is why it's easy to exploit someone and charge them £60 for a five minute job

I was once quoted £60 to install a new one in my iMac G3

So, they knew what the solution was straight away, knew that it was a 5 min job and quoted them £60 ??? Hardly complex diagnoses.

Am I exploiting my bosses ignorance, by essentially charging him (my salary) to click a few buttons?

If I (or you I imagine) were to take an hour of my time to do a five minute job, then I would be ripping off my employer. Even though it may have taken a few years of experience to be able to do that in 5 mins rather than an hour. I think that's the same as charging £60 to change a battery.


 
Posted : 15/03/2011 3:10 pm
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reset the smc/pmu.


 
Posted : 15/03/2011 3:44 pm
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If it's blown three charges are you sure you using the correct wattage charger? If I remember rightly the macbook pro needs an 85w charger and will burn the 60w version out.


 
Posted : 15/03/2011 6:06 pm
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Resetting the PRAM will also reset the power power management. Restart it and hold down the apple,alt,p and r keys until you hear it chime, keep the keys held down for to more chimes then let it boot as normal.

This.


 
Posted : 15/03/2011 6:11 pm
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hence the nice healthy salaries we get!

... you've lost me, sorry.


 
Posted : 15/03/2011 7:58 pm
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Turned out to be yet another dodgy charger, think that's 5 replacements now, that had caused the issue. It managed to cause the same problems on the machine that they tested the charger on in the shop.


 
Posted : 16/03/2011 7:28 pm
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5 replacement chargers in a row? That's unfortunate. And I'd guess it's unusual. What're you doing with them? 😉


 
Posted : 17/03/2011 7:20 am
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think that's 5 replacements now

Someone at Apple [i]really[/i] does not like you.

I don't think I have had more than 2 of anything electrical consecutively go pop.


 
Posted : 17/03/2011 7:26 am