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In my work Outlook I have two mailboxes; my personal one and an "Team X Enquiries" one, which is a team mailbox. However if I reply to a mail in the team mailbox, although it appears that it is sent from "Team X Enquiries", the actual sent mail is saved in my personal 'Sent' folder, not the 'Sent' folder in the team mailbox.
Any way I can change this so it saves in the 'Sent' folder in the team mailbox?
Yes, there's a script your admin can run. Hang on...
Edit: Scratch that, you need to add the mailbox as an account whereas you've probably added it as a mailbox. First remove it in it's current form, then go to File > Add account, enter just the email address of "Team X" and Next... Only if you have the right level of access will it work, though.
Only if you have the right level of access will it work, though.
Yeah, I don't. I didn't even have access to add it as a mailbox, that was a helpdesk/admin job.
I've found an option when sending a mail to "save Sent mail in...", so I'll just have to remember to do that every time.
Can you create a rule to move the item from your 'sent folder' if it's come from a certain address?
Ah, yeah, maybe, I'll have a look at that
As StuF says, create a rule.
As above, it's a backend setting to have sent items go into the shared mailbox sent items, not the users. Can be done on a shared mailbox, no issues. Saving to the user's sent items is the default setting. I'd put a request into your servicedesk to ask for that to be changed In the short term, set up a rule.