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Does anyone have a contact for VN Bikes.
I've had no response from the emails on their website (ominous....)
TIA
This guy replied to me a while back:
Joris Birnie <joris@vannicholas.com>
I was told to sod off as my frame was an Airborne:
"As you might know Airborne went out of business 3 years now and this means also they cannot give any support for Airborne product anymore as they do not exist anymore."
This is in complete contrast to their website. Good luck!
Hmmm,
That's not encouraging.
My Lucky Strike cracked at the end of May, and last time I looked (although not currently) the VN website were honouring the Airborne lifetime warranty
The full email is below.
Decided that I'd had my use out of the bike and upgraded to a Sanderson Life.
Good luck!
-----------
I am sorry to hear about your frame failure. As you might know Airborne
went out of business 3 years now and this means also they cannot give
any support for Airborne product anymore as they do not exist anymore.
Having said this we will try to help you if we can to see if we can
claim your frame with the factory as we use the same factory as Airborne
did. What we need from you is:
- Proof of purchase (so original invoice)
- Frame Serial number.
We will then send this to the factory and see if they can warranty your
frame.
Please note we cannot guarantee anything because we are not Airborne. We
are Van Nicholas and so it is not our duty to warranty products from
another brand. But again we will do our best to help you where we can so
if you can provide this information to us we will let you know the
outcome.
Thanks.
Met vriendelijke groet/Best regards,
JORIS BIRNIE
Sales Manager
VAN NICHOLAS - THE TITANIUM BIKE COMPANY!
_______________________________________________
Energieweg 23, 3281 NH Numansdorp
The Netherlands
T +31 (0)186 657718
F +31 (0)186 657719
E joris@vannicholas.com
I www.vannicholas.com
The Airborne warranty text was on the VN website but appears to have been removed.
http://vannicholas.com/ResLib/WbmFAQ.aspx
Will my Airborne guarantee still be valid?
Yes, the normal conditions still apply (include link to general policy and material warranty details), if your Airborne frame is shown to have a fault, it will be replaced by a new Van Nicholas model of equivalent specification to the original model purchased. Of course if your requirements have changed, you can always take the opportunity to upgrade to a different model if required. In any event, our aim at Van Nicholas is to get you back riding as soon as possible with a new mount, so we will work closely with our authorised dealers to rectify the situation.
Yep - that's the text I remember seeing.... only as you say, not any more...