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Like a few on here the lore of %20 was to much to resist, I have been looking at a custom wheelies for a few weeks now as apposed to a set of 35ws . The discount dropped these to 400 quid and had to jump at that. But a call at 5.30 pm Saturday should have had alarm bells ringing asking if I'd like to change my order as they has been inundated with orders for the same rims and there might be a problem completing the order until late January. Now after a couple of days chasing they have confirmed the wait and build time will be around a week as they are waiting on hubs from Hope,and I guess some buyers they contacted changed their orders.
Fingers crossed they complete the order within the time frame they have promised, I do know 3 of my other riding pals have had there orders for Troy lee helmets and Hope r4lights have been received after the promo codes.Im sure just a very busy week for them and in time they will come good.
Ordered a set of forks, got a mate to check they're in stock at fishers, they are, Ubyk supposedly ordered yesterday so expecting delivery very soon.
We would like to inform you that your order has been shipped from our distribution centre.
Your order will arrive to you within 1-4 working days.
If it helps put anyone at ease, I have just had a Reverb delivered by DHL
Ordered last Wed, spoke to UBYK on Sat, received a dispatch email on Monday
Had the dispatch notification.
my order is getting slow updates when I check on their site:
- - - - - - - - - - - - - - - - -
28-11-2018 9:56 am (Status = Paid):
groupset in box 1
- - - - - - - - - - - - - - - - -
27-11-2018 10:03 am (Status = Paid):
bashguard in box 8
Wondering how many boxes I am getting, I only ordered 5 things!
I contacted them today. Only the rotors are actually in stock and they're waiting on the levers and calipers from Hope. Fingers crossed.
Got a holding mail the other day, order arrived today.
Had my dispatch notice this morning.
I ordered last Thursday but apart from the confirmation email I've heard nothing.
As a couple have said above I'm giving them the benefit of doubt as I've had good service in the past, just hope the order comes at some point.
Dispatch notice here (order last thursday)
My stuff arrived today (ordered last Wednesday)
They confirmed on the phone that there would be a 10% restocking fee.
distance regulations give your 14 days to cancel
Delivered.
Sadly for the third time I have been given different information regarding the status of my order and delivery.
I get that busy spells mean longer lead times and I'm fine with that.
What grinds my gears is the inconsistency.....
All items were listed as <i>"in stock" </i>when I ordered over a week ago. This was evidently not the case.
"Your card will<b> ONLY </b>be debited when your order is fulfilled." It was actually debited when the order was placed.
The tracking information seems to change/disappear for no apparent reason.
Current forecast is delivery next week.
Ironically if they had said there would be a two week wait when I ordered that would have been fine.
Ho and indeed hum.
Pedals just turned up.
Ordered some pedals with the black Friday code. Arrived yesterday.
Last time I used ubyk was for a chain device. Paid for next day delivery and it took 4 days. I was refunded the delivery and a % of the purchase. I've never had any real issues using them.
Ordered a more compact road cassette for zwift and it turned up today. It’s the 3rd time I’ve used UBYK and every time the order has been delayed, this is the fastest one yet. The other 2 were droppers and both took a month longer than they said, I’d have cancelled them both but they were loads cheaper both times.
The other 2 were droppers and both took a month longer than they said
OneUp?
OneUp?
And a Brand X
One week on and no brakes. Payment taken immediately. I'll give them another week then pull the plug.
Got the email that my dropper had been shipped, but the search on my order number and email does not work on the site.
I'm assuming it'll turn up, this was the same with my last order.
Delivered. And they must have read the note asking if the boost chainset in the groupset could be swapped for a non-boost if they were ordering in especially (no non-boost option on their site). 6mm offset chainring when I opened the box 🙂
Still waiting for my one up pedals. Don't need them urgently so no panic here.
Mine arrived today. Phoned the Oxford store on Tuesday, despatched same day, arrived Friday.
Their response on the phone was good, they shipped it promptly and to be honest that has always been my previous experience.
Anyone still waiting for hope parts?
im waiting for a pair of 20fives, hope headset and some Ritchey bars...
cant start my bike build until I have them and it’s all gone quiet.
was told hope stuff was ordered and should be shipped to me last Tuesday, clearly not.
Yep, waiting on a pair of hope wheels. Ordered two weeks on tuesday.
@hooja I am, stem and headset. I'm not in a rush so no big deal as long as they're here for Christmas but it is annoying.
Yep, still waiting for some Hope brakes but they explained the situation so I'm happy to wait and see.
Similar to above, as they were ordering fresh stuff in, I asked if I could swap the rotor size in their bundle and they said they'd put a note in the order. Despite the wait, which I can understand, they do seem to listening to customers which is great in this day and age.
Arrived yesterday, hope 4 pots sat in kitchen waiting to go on the bike:)
Great psa OP
I'm still waiting on some Hope wheels.
Did people get dispatch emails on their orders?
Waiting on a set of Hope E4s, but the status hasn't changed in over a week..
Just received xx eagle chain - ordered on 22nd - got dispatch email 2 days ago...
Definitely seems to be an issue with Hope products. I'm waiting on some E4's.
Same here waiting on a Hope rear hub, other sites are saying a 28-42 day wait time on the same hub 🙁
Hope items on my order are showing as in stock. I assume that means I'll get the dispatch email in the next day or two.
My only concern is that they are showing in stock, just puzzled as to why they haven’t been dispatched if they have them!
happy to be patient, to a degree but I’m too excited about building a new bike up, haha
fingers crossed for the rest of you
They don’t update stock on their website. Hope stuff will be coming from hope, unless it’s available as ‘next day’ on their website it unlikely to actually be in the shop.
Did anyone order anything Oneup and received their order yet? Im still waiting on a 170 dropper. Checking the status on their site comes back as registered??
My Wolftooth iSpec remote turned up yesterday 👍
im waitimg on a pr of E4s.
I was told they would be dispatched last thur or fri. I havnt had an email, and they havnt bothered to reply to my emails sent on both Thur and Fri.
currently not very impressed. thankfully i paid by credit card....
Hope rear boost hub....still waiting
Hope wheel for me. Money taken already (22nd Nov) and no wheel yet. Had an email saying sorry for delay, but no expected dispatch.
Im gonna ask for refund, as 20% off is not especially discounted. There's always a sale somewhere.
I had to chase 8 times for a One Up ring which never came even after 6 weeks. Plenty of promises, all hollow. They did refund me.
Im gonna ask for refund, as 20% off is not especially discounted
It's 2/3rds of their margin so rather heavily discounted.