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Only took me 3 weeks to receive a dropper that was "in stock". After the first guy promised to ship it after I chased, only to forget...
I'd not bother using them again.
I used them twice this year, no problems at all. arrived super fast.
Had no idea about the discount, just got a 170mm brand x dropper for £80 shipped to CH. Bloody cheap, fingers crossed!
I did write about this but my post got removed. Hmmm
I ordered a bike - after several weeks delay there was an admission that what was on the website was not reality. Now, they did try very hard to find me the same manufacturer in a different colour and different spec whilst honouring the STW discount, but after 8 weeks of faffing about I gave up and bought a bile elsewhere.
Just ordered a Wolftooth iSpec remote - will see how it pans out.
I have used them before and the item was actually out of stock - they emailed and refunded within about 15 minutes.
They are very quick to take your money for stuff they don't have, not so quick to give it back.
I don't trust them and won't use them again, not worth the hastle.
Thank you for your order. Your card was authenticated successfully but NO money has been debited from your account.Your card will ONLY be debited when your order is fulfilled.
Was hovering over ordering some stuff yesterday and just took a punt. No store is perfect given how stock is often held with distributors these days but I rarely have a bad experience from a UK bike shop.
One thing that is annoying is I am sure they had the one up dropper in 31.6 yesterday but now only the 30.9. I was tempted to get the 30.9 anyway and just shim it but now no option.
I was looking at one-up droppers there a day or two back - they never showed 31.6 to me.
Use code WORKLESS on the oneup direct website to get 20% off everything. I was also after one and ordered from there yesterday.
That should be WORKLESS20
ahh bugger. Well it's ordered now. One up have the shims in stock too...although I suspect one could easily make one out of some random plastic? I only need to stop about 5mm of travel.
I've just ordered a RockShox Charger 2 RC2 damper upgrade for a bargain £187.99 (RRP £309). It's shown as out of stock - will be interesting to see if/ when it turns up.
BE VERY CAREFUL WITH THESE GUYS
So after three phone calls to UBYK, during which i was told that they had them and they would be out with my by the end of the week, I have finally been told that the cranks I ordered over a week ago are on back-order and they don't have them.
This is frustrating, but not unusual, BUT, when I made the order, I received a Sagepay confirmation stating:-
"Thank you for your order. Your card was authenticated successfully but <b>NO money has been debited from your account.</b> Your card will<b> ONLY</b>be debited when your order is fulfilled."
However, they did debit my money in full and have been sitting on it for the whole week.
Having read some of their reviews. it seems that this has happened to other people and it can take over a month to get your money back. I told them in no uncertain terms that if I didn't get my money back by the end of the day, I would be reporting them to the police for theft. They called back within 5 minutes to say that they had refunded me in full (which they have).
I'm sure they are just trying to stay in business and offer a service, but I DO NOT appreciate being lied to. I also have no doubt that if they actually had the cranks in stock, I would have them by now, but this has not been the case.
I now need to come up with a plan B for some cranks as i already have the unique bottom bracket and fitting tool.
Good luck actually receiving it.
Ordered Tuesday delivered today.
Bought from them a few times before and never had a problem.
They did email me once to tell me an item wasn't in stock.
They then refunded about an hour after I asked them to.
20% off a 2019 santacruz bronson? Almost sounds like a scam.
@campfreddie - did you pay with Paypal? Paypl always comes outo your account immediately, if you use a credit card they don't take it
Ordered brake pads Wednesday, arrived today.
if you use a credit card they don’t take it
They do
"20% off a 2019 santacruz bronson? Almost sounds like a scam."
i picked all the nice addons and its still £7.5k :0)
@campfreddie, never use a debit card online always credit card.. easier to sort out a credit card issue than get money back that has been taken out of your account, plus you have the £100 spend protection
If you're spending over £100, who offers the best protection? PayPal or credit card?
May I just ask when does the BLACKFRIDAY18 code cease working as yes at first it would appear as it’s Friday then by tonight my guess.
I just need to know as they show stock of a rare item that I need to complete my build.
I would prefer to talk to someone tomorrow and pay over the telephone but unsure if the 20% will still be valid???
There's a countdown on their front page that says 2 days 11 hours to go so I think you should be ok.
I may be neurotic but I wouldn't mind keeping this thread hovering about. Ordered last Wednesday and not shipped yet.
I would like to know if other folks get their stuff.
I put in two orders, realised I'd cocked up with the 2nd one. Phoned them today to cancel that one. Paypal refunded but it won't clear until Dec 3rd for some reason.
I'm keeping an eye out for updates on the first order......
i emailed them and was tild because they were busy my Hope e4s would be dispatched on thurs....
I’ve ordered a Bronson V3 on Saturday- told today they were ordering it in from Jungle. Delivery due mid December.
Ordered last Wednesday myself @shooterman just got a dispatch email
Ordered bars and a stem Thursday evening and also just had the dispatch email.
So, sell it first and worry about delivering it later seems to be the modus operandum then...
Sorry for the slight delay in shipping your order, but we have received an unprecedented number of orders over the last week.
We are working through the orders as quickly as possible and as soon as your order is dispatched we will send you an e-mail to let you know that it is on its way to you.
Apologies once more for the delay, and thank you so much for your patience.
Same email for me!
Same notification.
Ordered a rear Hope pro 4 hub, then after reading this thread rang them this morning. Guy said it’s on order from Hope with a lead time of around 7 days. So will wait and see.
So if I understand right from their terms and conditions.....if you change you mind after 7 days and cancel the order they will charge 10% restocking fee?
If that's correct are they strict on it?
Mmmnnnnn. I've had the same and tbf I smell shite.
Was informed delivery would be this week, now pushed to next think I'll cancel as I fear I'm never seeing this order...
Well I decided to cancel in the end.
2 weeks and counting waiting for my hope headset. They wont reply to my emails and wont give me an ETA for when my headset will be ready.
I am ringing up to cancel tomorrow.
If that’s correct are they strict on it?
After 7 weeks when I cancelled my bike I did get a full refund on it.
I called them today to enquire why when I tried to tracked my order it wouldn't let me saying there was no such order.
I was told this was down to a new system.
I was also told they had had in a large Hope delivery today.
I have since received the same email as other have today.
Interestingly I notice that the payment was debited from me despite the order confirmation stating they wouldn't. No biggie though.
My previous dealings have today been largely positive so happy to chalk this up to it being a volume "thing".
We'll see what arrives.
Hope( pardon the pun) my Hope hub is in that delivery, same as everyone else, payment taken but no dispatch date. But same as letmetalktomark has good customer service from them in the past so happy to wait and see.
I haven't even had the holding email.
nI sent another email after the standard reply, it looks like they must be working late tonight.
<div data-removefontsize="true" data-originalcomputedfontsize="16">
Thank you for the e-mail.
If everything goes to plan, this should leave us tomorrow.
Apologies once more for the delay, and thank you so much for your patience.
</div>
I wasn't prepared to risk losing £30 for the restocking and return postage costs if there was a problem with any of the order.
They confirmed on the phone that there would be a 10% restocking fee.
Shan't use them again if that much hassle., Confirms that CRC are easy to use and return stuff
Hopefully others get their stuff ok without problems. .
I ordered a Chameleon frame, and was strung along for a few days with excuses until i rang Jungle Products directly who told me i would be lucky if I was to get my frame in February...... Needless to say order has been cancelled and had a bit of a battle in getting a refund.
Despite me highlighting to them that the website clearly states that the frames are in stock, they have not changed this. Waste of time, i would avoid in future.
Got the generic email too. I have dealt with them before and they have always been great. Maybe they have been overwhelmed due to the great offer. Maybe they are about to do a runner with my money. Either way I have raised a case with Paypal just to be safe.