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"It’s 2/3rds of their margin so rather heavily discounted."
Less a critique of their margin, more one of market availability/constant sale somewhere.
One up are out of stock of the 31.6 170 dropper themselves which might explain the delay.
My 30.9 came on Friday along with WT remotes. trying to decide if I prefer the bar mount LA version of the Ispec mount normal version.
Well i didnt get a reply to either of my emails. I phoned the contact number and spoke to someone who was v helpful...
Around 30mins later i get an email that doesnt explain why my card was charged immediately and that my order will be sent but they dont know when.
My E4s seem a long way away from me!
One thing to say. I may still be waiting (which is understandable really) but they are one of the best companies I have dealt with, as far as communication goes. No long waits to get through on the phone, very nice and helpful people to talk to and excellent follow up to phone calls by email.
as long as there aren’t further, crazy, delays, I think I quite rate them, on customer service alone!
I had a very pleasant email from Ubyk today apologising for the delay and saying my E4's will be shipped tomorrow.
I've just had the same email, guess they had a hope delivery today!!
They're a small outfit trying to compete with the customer exceptions put in place by the big boys. I reckon some transparency on their part would help them no end, explaining that "in stock" means "we think/hope it's in stock at our suppliers" and "next day delivery" means "we'll get it out to you as soon as we can after we receive it". Genuine next day from CRC/Wiggle or cheaper but a wait from Ubyk. You pays your money, you takes your choice.
I've had some dealings with them and they are a good bunch but seem to be up against it with the service they're purporting to offer.
I've had the same pleasant communication. I'm feeling rather smug that I didn't cancel the order now.
I do think the way we react to delays in delivery shows how impatient we've become. We want free delivery yesterday.
I saved £70 on a wheelset I was going to buy anyway.
Great PSA!
I’ve also had a great experience today with them(as I’ve had before) not sure who I spoke with but the Hope hub I’m waiting on hadn’t arrived with them from Hope but not to be out done they sourced me the hub and popped it in the post today. Hats off to them 👍
Yes, email yesterday, just prior to me cancelling informing of delivery tomorrow. Hope delivery must be in.
Likewise^ Hope wheels sent today.
My 170mm brand x dropper arrived yesterday, £80 delivered to Switzerland, and no tax on top? yes please!
its my second one, this ones going on the hardtail, t'other one on the full sus has done great service all summer. Lovely jubly.
"Yes, email yesterday, just prior to me cancelling informing of delivery tomorrow. Hope delivery must be in."
not all of it , my stem still has not arrived .
Yes their comms are excellent per se. But after 6 weeks and as many promises of next day delivery it starts sounding a little hollow...
Just got the dispatched email for my Hope stem
Just got shipping notification from DHL
Brakes turned up today. Would not hesitate to use Ubyk again.
Yep, got my bits today as well.
I must be the last one yet then .. ordered on the 22nd money taken 27th. Will wait till Friday ...
No you're not. I'm still waiting for my E4 bundle.
More Hope waiting then
Anyone still waiting for Hope wheels?
Money taken 23rd. Still waiting on two wheels. No response to emails so phoned. Phone conversation stated that they will be this week, or next.
Frustrating as still marked as in stock on their website and they seem unconcerned by this misleading statement.
I have had problem free shopping in the past with them so am a little disappointed.
My hope wheels arrived today, as promised... also hope headset cups.
very helpful throughout via phone and email.... about 2 weeks from order to delivery, major savings over any other supplier, so more than happy to wait two weeks, which is actually a pretty short wait really!
will happily order from them again (in fact I just have)
Waiting on Pro4s with 511swiss so custom build i guess a little longer to wait
Waiting on hope e4....
Just had a polite email saying hope are backed up, and my brakes will be sent when they get them.
Guess I should have ordered immediately instead of waiting a few days after the psa!
Ah well.
Frustrating as still marked as in stock on their website and they seem unconcerned by this misleading statement.
I do wonder the legality of this, as it's purposely misleading customers so that they make a purchase with them, instead of another shop who might state ''available with our supplier, 2-4 days". That feels like an unfair advantage, and also unfair on the customer.
Note: I see it as purposely, as the site states 'In Stock' in a different font colour, which appears to be a variable state. If nothing was stated at all, it wouldn't be misleading - just confusing.
I'm surprised it's been allowed to go on for so long. They may well be a really nice bunch of people, but so are other bikes shops who are being open and transparent who lose a sale to Ubyk.
Imagine if Wiggle or CRC did this, the uproar on here would be immense.
Not how I'd run a business.
Have you seen the TrustPilot reviews? Says it all really..
My brakes that were marked as 'In Stock' are still at Hope. Unsurprisingly they have a huge backlog at Hope due to various Black Friday deals. I wouldn't mind if they where communicating any updates with me, but I've been the one that's had to chase. Originally they said dispatch would be last week, then this week, and now next week. Only found out about the changes because I chased.
Unsurprisingly they have a huge backlog at Hope due to various Black Friday deals.
Oh. I ordered stuff from Hope last week and it arrived next day. They do take payment up front from shops (I don't think they offer credit accounts) so could be down to that.
Hmm, I might give Hope a call then.
Ubyk took my money straight away.
In total fairness to this post, I received an apologetic email yesterday for the delay in getting my Hope hub out to me, today I received a tracking number, in theory my order should be with me early next week ~ I'll update when it arrives
Order cancelled. not impressed but communication levels and lack of concern shown at exaggerated wait times.. Sounds like they are not sure when some Hope products will be back in stock...
Sounds like Ubyk are pretty low on Hopes priority list. Wonder why?
Still not received my headset, although I've just noticed that they've lifted the money from my account, despite saying they wouldn't take it till they had fulfilled the order. Not very honest on their part.
jeez you lot are a bunch of drama queens, the hope headset i ordered on black Friday arrived from ubyk yesterday
Its bike parts you've bought at a nice discount, its not as if your waiting for a new kidney from them.....
Wouldn't be surprised if Hope were a bit pissed with them offering such a discount going by the Halfords incident a few years back.
It sounds like they (Ubyk) have gone under. The 20% off might have been the last roll of the dice. Ive never waited more than a week or so for Hope bits, and black Friday came and went pretty well uninterrupted supply wise this year (we order daily from them) so any issues with the supply of Hope is not Hope's fault I think.
jeez you lot are a bunch of drama queens
I take it from that that you'll be sending money out to people that are not going to get their stuff?
Its bike parts you’ve bought at a nice discount
Its money people have paid out and might not get back...
I have to agree, if there was the potential to be down a fair amount of money I would not be happy either.
Fingers crossed people either get their parts or a refund.
As far as I know Hope do NOT do "credit" terms for anyone that buys from them, inc the big shops/chains.
Case point, Evans going bust, they owe a lot of money to Spez, Cannondale, trek, Scott and prob a load of other suppliers, so Hope (98% sure) has pay when you order, Hope are not out of pocket so not effect like the others.
If UBYK are having a sell to get money in and not got the stock, not Hope fault is it?
I don't think anyone is saying it is Hopes fault.
Anyone heard anymore about the state of the company? Seems very strange to shut down website, not answer phones and switch ans phone message to a generic one.
They currently have £165 of my hard earned, guess I had better open a PayPal dispute and keep my fingers crossed
The business was for sale a few months ago...
@hooja - yes, open a Paypal dispute. I was told earlier that both shops had been cleared out.
Will do, cheers.... got to find somewhere else that sells sram force long cage mechs for a reasonable price now!(assuming I ever see my money back)