Forum menu
Having a great day ...
 

[Closed] Having a great day at Laggan til this happened!!!

Posts: 0
Free Member
Topic starter
 
[#7255046]

[img] [/img]

Upside down when I stopped at the side of the trail to see what all the clicking was about....

[img] [/img]


 
Posted : 09/08/2015 2:51 pm
Posts: 0
Free Member
 

That'll polish out.
Norco?


 
Posted : 09/08/2015 2:58 pm
Posts: 0
Full Member
 

Bummer, what frame is/was it


 
Posted : 09/08/2015 2:58 pm
Posts: 7124
Full Member
 

What did that?


 
Posted : 09/08/2015 2:59 pm
Posts: 46072
Free Member
 

Is that your new one?


 
Posted : 09/08/2015 3:01 pm
Posts: 0
Free Member
 

NEW BIKE FAIL - Noooooooooooooooooooooooo ๐Ÿ‘ฟ


 
Posted : 09/08/2015 3:10 pm
Posts: 0
Free Member
Topic starter
 

Norco Sight 7.1 Carbon.

Just blasting down the upper red, so don't know...

Yes, my new one - bought 3 weeks ago!


 
Posted : 09/08/2015 3:12 pm
Posts: 1910
Free Member
 

On a positive note you'll soon have another new bike....(hopefully)...!


 
Posted : 09/08/2015 3:30 pm
Posts: 7373
Free Member
 

Thats not a good start is it !!

how was it riding up until that point?


 
Posted : 09/08/2015 3:46 pm
Posts: 2141
Free Member
 

Wow. That's unlucky, are they known for problems like this? Hope you get it sorted without any hassle


 
Posted : 09/08/2015 4:58 pm
Posts: 20
Free Member
 

Wow. That's unlucky, are they known for problems like this? Hope you get it sorted without any hassle

I've got a friend in Canada who rides a Norco Sight and he swears by it (he's not the smallest of guys, either, and a pretty fast DHer).

I hope it's not a common problem as my brother has just bought one.


 
Posted : 09/08/2015 5:07 pm
Posts: 0
Free Member
 

Ah more of this indestructible carbon stuff...
Hopefully you will get it resolved quickly.
Buy a metal one next time!


 
Posted : 09/08/2015 5:11 pm
Posts: 11
Free Member
 

Hope that's a no cost replacement under warranty as would have expected you to have known about any external impact.
I'm too old git minded to go carbon!


 
Posted : 09/08/2015 5:16 pm
Posts: 0
Free Member
 

Exactly where my mates one broke a couple of weeks ago...


 
Posted : 09/08/2015 5:20 pm
Posts: 15458
Full Member
 

What's happened there then? Rock launched off the back tyre and wedged into the tube?


 
Posted : 09/08/2015 5:59 pm
 hora
Posts: 0
Free Member
 

**** ๐Ÿ™


 
Posted : 09/08/2015 6:08 pm
Posts: 4614
Free Member
 

When the rear suspension is under full compression , does the rear tyre touch that tube at all? take all the air out of the shock and see what happens when you squash is all the way down.

Looks like it could have been caused by rear tyre bashing hard into seat tube at full compression.


 
Posted : 09/08/2015 6:34 pm
Posts: 10980
Free Member
 

Seems to me that the stresses in FS frames are so big, magnified by leverage, that the frame has to be heavily over-built if it isn't going to break. Designers don't always get it right.


 
Posted : 09/08/2015 6:58 pm
Posts: 0
Free Member
Topic starter
 

Exactly where my mates one broke a couple of weeks ago...

Really???

Any update on how he got on with warranty?


 
Posted : 09/08/2015 8:03 pm
Posts: 0
Free Member
 

There's no scoring, scuffing or strike marks there at all for it to be a rock/tyre strike


 
Posted : 09/08/2015 8:10 pm
Posts: 0
Free Member
 

Seatpost extension? or just not fit for purpose i.e. design fault?


 
Posted : 09/08/2015 8:16 pm
Posts: 0
Free Member
 

To me that curve in the seat post tube is just to much to begin with.

Hope you get a replacement sorted soon mate.


 
Posted : 09/08/2015 8:22 pm
Posts: 0
Free Member
 

You sure it's not a sticker?


 
Posted : 09/08/2015 8:25 pm
Posts: 1910
Free Member
 

Plenty of these sold and I've not heard of them having that issue before - must be manufacturing fault you'd think.


 
Posted : 09/08/2015 8:25 pm
Posts: 3637
Full Member
 

Well that's a shitter, hope you get it sorted easily enough (which you should)!


 
Posted : 09/08/2015 8:28 pm
Posts: 0
Free Member
Topic starter
 

I dropped it off this afternoon at Evans in Glasgow. They are doing a warranty assessment in the morning.

Sleepless night ahead.....


 
Posted : 09/08/2015 8:44 pm
Posts: 9440
Full Member
 

Fingers crossed for you o.p ๐Ÿ˜


 
Posted : 09/08/2015 8:54 pm
Posts: 2006
Free Member
 

Gutted for you , but I'm sure Evans will sort it out asap


 
Posted : 09/08/2015 8:59 pm
Posts: 0
Free Member
 

I don't know how to post pics or do quotes but my mate got a full warranty swap offer off Evan no problem. However he didnt want another Norco so he had something different and a bit less of an effeminate build to it- Santa Cruz I believe


 
Posted : 09/08/2015 9:12 pm
Posts: 632
Free Member
 

I dropped it off this afternoon at Evans in Glasgow. They are doing a warranty assessment in the morning.

i'd be more worried about that than the crack! Was given a definite no by their staff member for a Trek claim. I politely asked him to actually ask Trek and low an behold it was repaired under warranty. You may need to pester them a bit to get it resolved in a reasonable timescale.

Best of luck!


 
Posted : 09/08/2015 9:14 pm
Posts: 0
Free Member
Topic starter
 

Trying to cheer myself up ATM.

Laughed when I looked back on this, forgot my mate took this pic earlier in the day.

Feeling the heat....

[img] [/img]

(Apologies) ๐Ÿ˜€


 
Posted : 09/08/2015 10:37 pm
Posts: 324
Free Member
 

Is that an oval chain ring on there? If so, who's it by?

I'm asking the important questions here ๐Ÿ˜‰


 
Posted : 09/08/2015 11:16 pm
Posts: 0
Free Member
Topic starter
 

No, not oval.

Standard Sram XX1.


 
Posted : 10/08/2015 6:20 am
Posts: 0
Free Member
Topic starter
 

2016 Norco Sight (& Range) to have a different carbon layup....

http://ambmag.com.au/norco-have-a-bright-future-for-2016/


 
Posted : 10/08/2015 7:52 am
Posts: 4686
Full Member
 

Any news from Evans, Alan?

(I ask because a friend has pretty much the same bike...)


 
Posted : 14/08/2015 8:33 am
Posts: 0
Free Member
Topic starter
 

Evans have said they think it's a warranty job, but are waiting to hear back from Norco.

They said this could take 4 - 6 weeks!

Not ideal given the time of year.

[b]BTW: I made a mistake in an earlier post, I actually only had it 13 days when it happened.[/b]

How do I respond to this now?

[img] [/img]


 
Posted : 14/08/2015 11:42 am
Posts: 10978
Free Member
 

How do I respond to this now?

"crackin bike"

๐Ÿ˜‰


 
Posted : 14/08/2015 11:45 am
Posts: 0
Free Member
Topic starter
 

Very good ๐Ÿ™‚


 
Posted : 14/08/2015 11:52 am
Posts: 0
Free Member
 

Are you sure it's not a sticker?


 
Posted : 14/08/2015 11:56 am
Posts: 0
Free Member
 

4 to 6 weeks is totally unacceptable whatever time of year it is.


 
Posted : 14/08/2015 12:13 pm
Posts: 7630
Free Member
 

Evans were excellent when I did a Specialized warranty through them (Specialized, on the other hand, were tardy). Putting all armchair engineering aside I hope you get it sorted quickly- I see no reason why it wouldn't be.


 
Posted : 14/08/2015 12:16 pm
Posts: 43955
Full Member
 

If Evans think the thing they sold you is at fault then isn't it their responsibility to see you right and to seek compensation / support from their supplier? No reason for them to delay on sorting you out.


 
Posted : 14/08/2015 12:22 pm
Posts: 858
Free Member
 

Thats unacceptable .
I work for the oft and you have more right in the first 30 days than ever so push them hard now.
Legally you are entitled to a full rep or refund as it is down to them to prove its not faulty ie crashed etc.......do not let them drag there heels and your covered by evans not norco so do not accept that time scale.

Only after tour warranty has expired is It then Down to norco.
You want my advice.
Go to the store speak with the store manger and ask for a full refund .do not leave that store without it.


 
Posted : 14/08/2015 12:23 pm
Posts: 48
Free Member
 

They still have these bikes in stock don't they? If so I'd have expected you to be given a new one or a frame from one of them?

Isn't it up to Evans to sort you out as first priority and then follow up warranty with Norco on their own time?


 
Posted : 14/08/2015 12:23 pm
Posts: 0
Free Member
 

What was it about Laggan last weekend? My wife also damaged her week old Cotic Solaris by a silly crash on a very pointy rock on the Lower Red.

[img] ?psid=1[/img]

Argh!!!

[i](It's for sale in the For Sale forum if anyone is interested.)[/i]


 
Posted : 14/08/2015 1:02 pm
Page 1 / 2