[Closed] Fox X2 Recall

Anyone heard anymore on the recall, my shock is affected and no news for over a week.

Just returned from a week of riding in Molini, X2 is still in one piece and hasn't grenaded itself.

Will keep riding the bike until Mojo contact me, they know I have bought a shock from them.

Will be interesting to hear how they handle the people who are using more than 250psi to achieve the correct sag, when the shock was originally sold with a 350psi max pressure and has subsequently been reduced post sale. Replacing the Float X2 with a coil X2 would be the only solution I would accept!

It would seem the max pressure was 350 at some point ([url= http://www.ridefox.com/help.php?m=bike&id=556 ]this page[/url] still mentions "80-350psi", then goes on to say "MAX 250!!" further down)

[url= http://www.ridefox.com/2016/dl/bike/605-00-141-FLOAT%20X2%20Tuning%20Guide-JD.pdf ]An older manual[/url] says 300psi, and the [url= http://www.ridefox.com/2016/dl/bike/605-00-141-FLOATX2-Tuning-Guide-revC.pdf ]current one[/url] says 250.

So my Mojo custom set-up (with climb switch) has 5 spacers and is running 185 psi. No sign of deformation and it's working fine. Jumps and lands ok; takes trail features in its stride.

I'll trust what chris has done over a generic US safety / litigation announcement that after 2 weeks still hasn't got any advice around it

Stupid fat americans (allegedly)

Sir HC - Member

Replacing the Float X2 with a coil X2 would be the only solution I would accept!

Not convinced that would work in a lot of cases. really hiugh pressures would need a really high rate (read heavy) spring and a coil probably can't give the kind of ramp up that an air spring with lots of spacers can.

This is two weeks since they announced the fault and as far as I can tell there has been no further communication. That's appalling. That's me not buying a Transfer post then

This is two weeks since they announced the fault and as far as I can tell there has been no further communication. That's appalling. That's me not buying a Transfer post then

Until the plan of action is agreed in the US by the CPSC, it is illegal for them to make any further announcements.

They have to follow a legal process when doing a voluntary recall, part of that is no further communication until the above is sorted.

American law, basically.

The unofficial version I heard from someone in a shop with one was along the lines of somebody put way too many tokens and 300psi into one.. after the conversation he happily raced on it.

mikewsmith - Member
The unofficial version I heard from someone in a shop with one was along the lines of somebody put way too many tokens and 300psi into one.. after the conversation he happily raced on it.

Like I said earlier, dick'eds tinkering with stuff that takes years to master....i struggle to sympathise, other than setting my sag I send my suspension off to TF for anything more in depth.

Like I said earlier, dick'eds tinkering with stuff that takes years to master....i struggle to sympathise, other than setting my sag I send my suspension off to TF for anything more in depth.

Shocks without safety features built in:
- you shouldn't be able to overload with tokens - it certainly makes no sense for them to supply more than the max that can be fitted with the shock as happened with mine.
- it's not particularly clear when the air can is fully closed and a surprisingly small turn between open and closed.

You'd have thought this would have shown up in testing - overfill with tokens, overpressurise, stick it on a dyno.

ou'd have thought this would have shown up in testing - overfill with tokens, overpressurise, stick it on a dyno.

Any tester worth their salt would have done that. Any good tester would have tried putting in more than the max that can fit too, and also tried to out in things that customers might do themselves, because people are morons.

Any tester worth their salt would have done that. Any good tester would have tried putting in more than the max that can fit too, and also tried to out in things that customers might do themselves, because people are morons.

mikewsmith - Member

It could have been a tiny manufacturing defect on the failed part etc. that combined with extreme uses lead to failure.

I don't think Fox think it was a tiny manufacturing defect; they're certainly acting like they've investigated the failure and discovered they've ****ed it.

If fox are gagged by US law until a solution is reached that information should have been included in the original press release or circulated in the UK by other means. Can't really argue with them pulling the shocks and then a solution taking a while but zero communication is fairly unforgivable. I see ohlins have a rear air shock available......

Exactly, stuff fails that's fine. But communicate FFS, and if it is a law thing saying they can't then communicate through CPSC.

I'm sure they'll be fine, but it's a bit of a pricey item to 'probably be fine'

Rode my X2 at BPW today, where it exploded and removed both my legs.

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Nah, not really, it were ace! 😆

[img] :large[/img]

Here's some info on the changes.

View this post on Instagram

So looking at the changes I feel happy to continue to use mine.

Based on the fact its got no tokens in it and is no where near 300psi.

If the upgrade is free I will do a swop when they have some in though.

Ok so a bit more info that picture on the Instagram account is with a new shock for 2017 but the new parts will be from mojo. And retro fit to the earlier affected shocks in still going to carry on riding mine as it is.

https://dirtmountainbike.com/news/fox-float-x2-rupture.html
http://www.ridefox.com/2016/content.php?c=floatx2recall

Mojo have news, check out their site for it.

You will need you serial no. to hand.

Wow the original can thickness was stupidly thin, a basic calc puts the new wall thickness more in the right ball park for the kind of pressures expected.

I'm sure this a USA legal type thing (technical term 😀 ) but they're calling it a voluntary recall?

Voluntary on their part. As opposed to not recalling but dealing with the legal ramifications, etc intead

Fox site dumps you out a reference number to take to your local bike shop

Anyone tried this yet? I bought a 2nd hand X2 for my new build about a week before the announcement and I'm not sure where I stand. I've just emailed Mojo with the Fox code so we'll see soon enough but wonder if anyone's had that conversation yet?

Gaz

You can now send your shock back to mojo direct or through your local bicycle shop turn around initially at 1-2 days use the supplied reference number generated off the web

I'm lucky enough to live quite near Mojo, so popped over and they fitted the parts whilst I waited. 15 mins total waiting time! Nothing really. Gave them the ref number before hand which I think smoothed proceedings.

It's back on the bike now, happy days.

Speeder, use this link:
http://www.ridefox.com/2016/content.php?c=floatx2recall
/p>

Enter your details and the shock serial there, and it will tell you whether it is faulty or not. Then quote the ref code it gives you in orange when you drop it off/send it to Mojo.

Mine's gone back today in the post.

I just received mine back after its recall,been stripped down,new seals fitted and Air can fitted,quite happy about the seals an service for free

How long was the turnaround.

sent mine Monday and got it today,not sure if it was because i asked them to have a look over it as it felt squishy that it took longer,it was in their shop since Wednesday

Got mine back and refitted, was a few days delay as Mojo ran out of repair kits but no big issue, expect they're back to a coupel days turnaround now.

Must say though, whatever your thoughts on how Fox have dealt with this, Mojo for me have been a joy to deal with, just very professional & polite, phone calls returned every time, updates when shock was ready and being shipped, sorted me out for postage from Ireland, the lot.

Great service, especially considering the amount of these they probably had to deal with. Will definitely be buying from/servicing with them in the future.

Must get round to getting mine "fixed" i guess. (i've been having too much fun just riding it tbh 😉

I didn't actually get round to getting mine fixed - as I was well under the pressure & spacer limit anyway.

Then I went & sold the bike. Oh well!

Hob Nob - Member
I didn't actually get round to getting mine fixed - as I was well under the pressure & spacer limit anyway.

Then I went & sold the bike. Oh well!

I presume you informed the buyer of the safety recall?

Dropped mine off at the LBS to go back to today.

Are they servicing all that come back from recall? Do they include a note of what work has been carried out when they return them?

No servicing, just air can replacement.

I presume you informed the buyer of the safety recall?

You presume wrong.

So he already knew, right?

Of course!

Not a service exactly but I think the outer seal is replaced along with the can and there'd have to be a quick relube inside. Damping side of things wouldn't be serviced in any way.

Mine had a set of seals and service noted down on the job sheet,