[Closed] Ex9 cracked frame! Advice!

how on earth??? ouch...

i think you need to practice youre blagging skills and pretend you are the original owner. 😉

Contact the original owner and ask if he's willing to get it sorted for you. I know I would if someone bought a frame off me and it broke.

Hmmm....

I have read that early model FuelEx's had a known problem

http://www.bikeradar.com/forum/viewtopic.php?p=15140272

but then strictly as not the original owner the warranty is invalidated. But then again I've heard Trek are legendary for their support so they may well sort you out anyway or at cost to keep you happy. Their reputation on warranty was part of the reason I chose a Trek.

I do remember a thread on this exact same failure point when these frames first came out. It is a common problem - it seems.

[url= http://www.bikeradar.com/forum/viewtopic.php?p=16270043 ]google similar crack[/url]

can't offer any advice other than repeating what has been said already but good luck and let us know the outcome

Corleys are pretty good, in the first instance I'd take it to them and see what they can do - aim for a crash-replacement (probably 50% off), and if you get better than that, its a result.

bell end. I just went in the garage to look at mine, iirc newer models had an open ended weld or something to avoid stressing the area.

BUT IT'S NOT THERE.

Had a mild panic moment until I realised it's in the shop having the main pivot bearings done. Under warranty, I hope.....

Just followed a link to Mbr and a geezer on there has the excact same fault! Trek themselves replied on his thread saying they are aware they have a fault and the newer once have had it sorted!! Said in his words " they have his back"!!!

So surely as Trek have admitted there is a fault it should get sorted no questions asked!!

Well hopefully!!

Cheers for the help gents!

Be interested to see how this unfolds as I have the same frame, which I bought second hand... same version of the frame with the 'possibly' dodgy weld.

I've not had any trouble with it yet (touch wood) but would be keen to know what happens with trek in case I do.

Hope you get it sorted mate - lovely riding frame when they work.

My 2008 EX8 cracked in exactly the same spot.. Trek and the LBS had a new swing arm sorted within 48 hours. They said it was a known porblem on the early frames and had changed the design etc. (Only affected the larger frames IIRC)

As you're not the original owner I couldn't say, but my experience with trek for warranty issues in general is superb.

This was a problem that affected the first batch of EX's built, wrong weld sequence caused a weak spot at the edge of the weld.

As you're not original owner it won't be covered by warranty but they will be able to supply a seatstay and Trek spares are very cheap. You can try and go through original owner but I know the Trek technical guys read this forum so may not be good trying to blag it.

I was going to say DO NOT LIE about being the original owner, Trek Warranty read these posts and they're not stupid. Tell them the truth and they may well sort you out.

if there is a known issue they should sort it whether you are the original owner or not.

how old is the frame? You have the provisions of the sale of goods act to fall back on if they don't play ball.

warranty is original owner, Treks contract is with them not the possible 1000's of owners since surely?

I'm on my 4th EX9 frame.....thank god for the warranty 🙂
I've had two white 2008 frames and two silver 2009 frames.
My current frame is going stong....touch wood!

RD - hmmmmmmm - thinking about I am not sure SOGA act applies as as yo say there is not contractual relationship.

It was bought august 08! So one of the early ones!

Wouldn't lie about being original owner if they ask as generally people are straight with you if you are with them!

I'm sure if you are honest and speak to Trek nicely they will help you out in some way.

Corleys didn't bat an eyelid eyelid an when I rang them! Just said bring it in and they will ring trek! surely being a known fault trek will repair it outer good faith!

Trek owe you nothing.

Hi,

there are 2 ways to play this...

1- be honest with Phil Corleys (and therefore Trek) and both being professional bike companies, i am sure they will charge a heavily subsidised price for the replacement part- as you are not the original owner.
2- be dishonest and see if Phil Corley and Trek supply you something as warranty. Be aware that Trek will always require the original sales receipt to be supplied on each and every warranty claim- and if a non original owner is trying to defraud the company and get found out- then of course the costs reflected may or may not be inflated in reflection of this.

Good luck with your replacement part turnaround speed.... 🙂

it might be worth bearing in mind that trek are aware of this thread and have a picture of the frame to compare any possible warranty claims that Corleys submit with 🙂

If trek don't sort it our tell them about the armchair warriors who said they should.

ChunkyMTB your right they do owe me nothing but depending on how I'm treated will have a huge bearing on which manufacturer I choose when I come to replace the 9! So surely that's goner carry some weight, and I'm not saying if they don't fix it foc then I'll take my business elsewhere but this will be a good test of the character of Trek as a company and customer satisfaction!

But you are not a Trek customer?

I've had great service from Trek, they were brilliant when I had no end of trouble with a Fisher, admittedly I was the original owner.

Be honest and trust that it is in their interest to get you sorted and happy.

Off to check my '08 EX8 now! It's been ridden hard and so far put up with everything I've thrown it down and up 😆

Hardly the end of the world is it OP...i mean you're looking at a new seat stay and thats it!

Hardly going to cost the earth i suspect.

To be honest it doesn't matter if it's a 50p or £500 fix and if I'm indirectly or directly a trek customer the fact of the matter is a 2k all mountain full susser should not crack it's frame in half on some woody single track! And if it does the customer service should match the price tag! Which I'm sure it will!!!

They've already said (above), that they'll sort it for you on the cheap despite the fact that you are not the original owner. What more do you want?

No welleater I have been given some great advice on my option and got a "I'm sure they will charge a heavily subsidised price" thats not a "we will at most charge a heavily subsidIsed price" and I'm not sure if trekcol is speaking on behalf of Trek! and I didn't say I wouldn't be happy with paying something towards the part!

Ummm; I think TrekCol is the Trek UK warranty manager or something. I also think he's giving you a clue how to pursue your claim with them. I also think you should read what he says closely and stop saying anything else or making any veiled threats about future custom until you have.

Right lets clear a few thinks up...!!!

I made a point of saying "and I'm not saying if they don't fix it foc then I'll take my business elsewhere" as I know that certain company policies etc can limit what an employee can and can't do for you regardless of how much they want to help!! So no veiled threats were made, however I challenge any of you to say that if you had a high end rig fail like mine and the company knew of the problem but only wanted to offer minimul help, wouldnt make you consider buying from the same make again! That's just human nature!! It is also just speculation as until I see Corleys tomorrow I dont know what the policy will be on my steed!

I'm just giving my opinion on how I think this should be dealt with, that's coming from someone who deals with faulty items being return and our policy we adehere to!!

Here here Mr kal , I really can't understand y people try 2 argue wen all ur trying 2do is get sum advice from fellow mtbers , surely we all need2 work 2gether 4 the good of our hobby / enjoyment

Had the same fault on my Fuel. Poor show by Trek for not recalling the frames and just waiting for them to break before replacing the parts. In my case, breaking halfway through a 2 week Alps holiday that I had worked hard to afford. On that basis I won't be buying Trek again - legendary customer service my arse.

That aint good!! I was lucky as was local woods and within walking distance of the motor so not overly inconvenienced in that way!!

Would have been well pissed if it'd done it somewhere like the alps!!

Not all the frames were breaking and this frame has done nearly 2 years before failing. Oh, it didn't fail on a bit of woody singletrack, it had already been cracked for a while before it snapped.

Got to question brand loyalty from people who buy 2 year old seond hand bikes?1?

If everyone was put off a brand by one example of a failure then we wouldn't be buying frames form any manufacturer out there. The EX frame is an incredibly lightweight good value frameset, they're only 5.5lb for 120mm travel, how many boutique brands manage that at frame only price sof £1500+?

Never mind leaving the product testing to customers, this is a [u]known[/u] fault which could lead to potential serious injury or fatality.

2 years, that's b@gger all.

Don't major companies do recalls anymore, this should have already been dealt with 👿

Edit.....This really boils my piss ....rant...curse, etc....

Kal and Chambo

depending on how I'm treated will have a huge bearing on which manufacturer I choose when I come to replace the 9!

Are we supposed to read that like 'if they don't treat me well, I'll take my business elsewhere' or 'it doesn't matter how they treat me I'll still consider another Trek' because it's pretty clear to me how it comes across, which is why I suggested to rein them in a bit.

Look, I agree that whether warranty belongs to you or not, as a Trek user and therefore a prospective future customer they should treat you well and help to sort this out in a fair way. Which unless I'm misreading Colin's post totally, they're offering to do if you follow the right channels. @ Chambo: As for the

I really can't understand y people try 2 argue wen all ur trying 2do is get sum advice from fellow mtbers

We're trying to be helpful, honest, by stopping Kal pissing Colin off before he's even spoken properly about it.

what difference should it make if its a first owner or 15th owner???? the frame cracked where there was a known fault and should be under warranty - give kal a break

cars now carry manufacturers for their engines etc over 3 years (more on some) and it doesnt matter whether your the 1st owner or 600th owner, as long as your in the period your fine as long as its not wear and tear.

a cracked frame is not wear and tear, its like a cars chassis snapping in half. FAIL!

i think it should be covered and id just be honest, if they did fail to help out then i certainly would take my business elsewhere.

some people are so harsh, i'd love to see this sort of thing happen to the people who see things more black/white/miserable type of sods on here that have to disagree with absolutly every topic started 😉 😆

ask the guy you bought it off for a copy of the receipt also, receipts often just have the price on, not so very often a customers name and address 😉

Oh FFS I give up.

TrekCol's already told him how to approach it for a good result, threatening what you'd do if you don't get what you want isn't going to appeal to Colin's best nature is it.

As for the warranty. They owe Kal naught. Beyond SoG act which is relevant to the original owner only, the warranty whether on bikes or cars is a 'gift'. Trek don't have to offer a lifetime warranty, Hyundai don't have to offer a 5 year warranty, but they do and it comes with terms. If the warranty says 'to the original owner' that's as far as their [u]obligation[/u] goes. Many cars now offer 5 year unlimited owner warranty - that's right, different terms. So bluntly you're wrong; whether it's 1st or 15th owner has a huge bearing on the validity of the warranty depending on what it says.

[edit to cover your later edit]

We're trying to help! Colin's already said it's not black and white, I'm suggesting Kal tries to read the shades of grey as well. Mine's actually in for a (different) warranty issue right now as well, but 1/ I know I should be covered because I'm the original owner and 2/ I'm not shouting the odds over it until I know whether it will be.

Why post on here before possibly trying to blag warranty work you are not entitled to? As everyone reads this first it was not the wisest move!

If this was a car it would be treated as a safety recall and would be fixed FOC regardless of current ownership.

If manufacturers don't help out 'current' owners within the normal warranty periods whether through honouring warranty or offering very subsidised replacements especially for known faults then their frames have almost scrap 2nd hand value which will seriously affect potential new purchasers buying decisions.

@theotherjonv

bluntly i am not wrong young man, all major car manufacturers warrantys are now changed with the change of owner, you could be the first or fifth owner and as long as its not wear and tear you have the same warranty as the original owner, the warranty is with the car - not the owner 😉 - look into it on any car servicing website! They dont stipulate that you must be the original owner, as soon as the warranty period is over, your on your own.

anyways, if they sort it then good, id be pretty peeved if they didnt, if there terms are that of not helping as hes the second owner then so be it, as stated above id take my business elsewhere. just because hes the second owner doesnt mean hes trashed the bike any more than the first owner would do.

if it happened to you, im sure you would be pleading with them to help out, not saying -- they owe me nothing 😆

Didzy. Thanks for the (slightly condesceding tbh) compliment but I'm not young. You may be right about the car warranties but OK, you still understand the point.

If it happened to me..... I'd expect to be covered because that's part of buying new - to get the warranty. If Trek are willing out of customer service to extend that to a further owner, well and good but I wouldn't be shouting the odds BEFORE finding that out.

It's a shame to have to resort to dishonesty and in this case it wouldn't be wise.

Hiding behind small print in warranties doesn't negate the fact that the manufacturer produced faulty goods unleashed them on the unsuspecting public and then failed to recall to recall them leaving a dangerous product out there waiting to fail.

We accept too much. Trek should be falling over themselves trying to find these dodgy frames and put them right before someone comes a cropper.

Agreed, they took steps with later models, but what of the frames still out there.......

theotherjonv

sorry to be condescending sir 😉 🙁 i hate to argue on forums, its really quite pathetic

i dont wish to argue, im in the motor trade so have quite a vast knowledge of warranties etc...

anyways, yes i understand the point totally and i can see it from treks side too (slightly), but thats not a wear and tear type crack, especially if they have admitted in the past its a common fault on a certain batch, they should have recalled all those frames from day 1 of knowing about the weak spot, an unsuspecting second owner shouldnt have to foot the bill for a manufacturing error IMO, if it wasnt a known fault then its a bit of a different story. Anyways i hope he gets it sorted as im sure you do, just dont think he should be having to spend a penny with this one.

personally id never buy second hand, but not everyone can do that and so these issues will always arise (something im sure trek to dont want) and certainly something they dont want all over the internet on one of there most popular bikes, im sure something will get sorted, if not then i guess it would put Kal off buying another Trek...

Firstly I didn't buy a 2 year old bike it was 2 months old and used twice!

Secondly if I hadn't started this thread then I wouldn't have found out that it's a known fault due to a design flaw in the welding!

Thirdly I've made a point of saying that im sure trek will sort me out and I've just been honest in my opinion if they did however come up short! WHICH I'M SURE THEY WON'T! how's that wrong?

Have you actually SPOKEN with trek / Trek agent yet? Most (but not all!) of the comments on here are pure conjecture abouth whether Trek will or wont honor the warranty.
The shops and importers will be open, get on the blower....

Thirdly I've made a point of saying that im sure trek will sort me out and I've just been honest in my opinion if they did however come up short! WHICH I'M SURE THEY WON'T! how's that wrong?

Not 'wrong' - just that TrekCol told you how to proceed and how they'd respond [u]before[/u] you started saying what you'd do if they didn't. Hence my advice to not push that point any further until you'd actually read and acted upon his post. That's all.

The rest of it, arguing with people about whether I'm young or not or whether warranties are / should be transferrable - that's STW for you 😳

There is no point in arguing about what " should" be the position.

I think theotherjonv has explained what the position "is" Legal rights as the second owner are rather thin.

Do us a favour KAl... give us EX9 owners a progress report on frame replacement/warrenty result will you as i for one would like to know the outcome. Not sure it would make much difference but Trek are in MK if thats were your from.

I bought my Remedy specifically based on Treks customer service and my LBS service. I know if I have any issues, they will be resolved. If you get offered a new rear end at a subsidised price, then I guess it will be covered for ever to you as the original owner....

When you buy a second hand bike/frame etc, you always factor in regardless of the condition age, the fact that you don't really know the bikes history and that it could be a dud for whatever reason, that's why even '2 rides old' second hand bikes have a price well below the RRP. YOU KNOW THE FACTS AND TAKE THE CHOICE.

I presume by now you have been into said LBS?

[i]I think theotherjonv has explained what the position "is" Legal rights as the second owner are rather thin. [/i]

and TrekCol has given a pretty clear indication of what the importers view of the situation is and explained exactly what to do to achieve the outcome that the OP wants.

so why is everyone arguing then?

isnt there a thread about romany bashing or dog walking to go argue on?

I am on my second Remedy frame and 3rd Rear wheel all under warranty from Trek via LBS. Its already been said but be honest and get your LBS to fight your corner and I am sure Trek will sort something. My partner has a Trek EX8 09 model and no issues but I would buy Trek again just for their brilliant warranty, oh and the bikes are awesome!!!

Good luck

Kal - Member

Corleys didn't bat an eyelid eyelid an when I rang them!

if you have a video phone, you have enough cash to purchase a subidised rear end!

[i]so why is everyone arguing then?[/i]

are you new here? 😉

I wonder if anyone in the Trek distributors/importers visit STW.

You haven't read the whole thread have you Hora? 😉

The overuse of '!!' on the first page hurt my eyes too much.

If I sold a frame to a mate I'd be inclined to help him out- I'll be honest on that. If it was someone I didn't know. Not a chance.

I wouldn't buy a bike a bike off of you then!! I'd always help someone out than see a huge company like Trek, who should have recalled in the first place, screw over a fellow mtb'er.

aaaaarrrggghhhhh!

No one is being 'screwed over'.

Someone who works for Trek has posted on this thread (there's a clue in his name '[i]TrekCol[/i]') and told the OP exactly what to do to get the matter resolved.

I wouldn't buy a bike 'off of' anyone.

No. Sorry. If you have that attitude then why not screw over credit card companies 'as they can afford it'?

How do you know how the subsequent owner treats the product, maybe it was dropped from a moving car? Maybe the rider is under-biked?

At what point do you stop passing on the receipt for the 'lifetime of the original owner warranty'?

Its not black and white but I don't agree with 'fellow m'tber'.

I'm with Hora here I must admit. I'm not saying I wouldn't help someone out, but if they came back to me, having bought a bike 4 years ago, it was obviously trashed, and asked me to claim on the warranty, they can sod off!

My advice would be - don't post on a forum, and go speak to the Corley's/Trek to get as speedy solution as is possible.

The End.

Sometimes importers can be really helpful.

Some of 'them' have ridiculous part costs for a rear triangle.

Who was it now that wanted almost the cost of a normal frame for a rear triangle? Begins with an 'E'? 🙄

Guys, i would like to add an additional comment. I do work for Trek, i am their warranty man
I have quoted Phil corleys a very favourable price for a replacement part. As the original poster has been honest and let people know he is not the original owner, Trek has no contract with him to supply a free of charge part. Obviously Phil Corleys will also charge a nominal profit related mark up for the part and possibly labour to install- after all they made no profit from the second hand purchase and they are a business who wants to make money!
The failure rate on the specific area concerned was tiny (less than 0.5%) so yes, we have seen some fail. These failures were resolved with free of charge replacements to original owners. The second hand owners are taken care of with very cheap replacement parts. Trek and Trek dealers final aim is to support Trek owners with good, if not great, service. If parts fail and the failure is covered by the warranty terms and conditions supplied by the shop, then free of charge parts are supplied. If parts need replacing that are not covered by the warranty terms and conditions, we will offer favourable prices wherever possible.
Thanks for all the comments, may i suggest the original poster discusses his options with Corleys and report back when his EX9 is up and running again?

Trek Col

Well said TrekCol

Can we just have a slanging match instead?

Hora...

nah....only on a Friday! ha ha

hora - Member
Sometimes importers can be really helpful.

Some of 'them' have ridiculous part costs for a rear triangle.

Who was it now that wanted almost the cost of a normal frame for a rear triangle? Begins with an 'E'?

Freeborn and Ellsworth?

Let me have another double-espresso and I'm ready to foight!

I have a sh Heckler. The UK importers refused to sell me a swingarm! SC in the US didn't.

should have got a Trek. their customer service is second to none, apparently.

Can't say fairer than that people! (TrekCol)..... and while you're at it I would recommend replacing all of the bearings, I did this with my EX aftr about a year and it made such a difference, it is surprising how much abuse they take with a few wet rides, with the new bearings everything was super buttery!

regardless of owners, if where it has snapped is a known fault and a manufacturing error on the weld - then surely it should be replaced free of charge regardless??????

bit of a kop out if you ask me that one.

if it was a fresh claim with no history of a failure in that specific breakage place then id be with you 10000000%, however its a known fault on this exact bike. It should have been recalled and replaced instead of waiting for it to 'break'.

my 2p's worth which will no doubt get a good old slagging off 😆