Is it the high five tabs? The order number they have stayed seems to say its the gels I ordered?
Darn, not received my cancelation email yet, fingers still crossed
I got a cancellation for the gels not for the tabs yet so I'm hopeful.
spoke to someone at Halfords today about some Hope wheels.
They have been putting a mad rush of bike stuff on sale at the moment. He said they are trying to really push bike stuff from now on.
Maybe they just wanted to free up some cash, maybe the car side is not so profitable any more, or maybe they are just trying to really turn around the bike side.
He did say there has been a lot of errors on the website in the sale stuff which they are trying to correct.
If they really sort the bike side out, they could be the no1 seller in the UK, they have enough branches and even ship to store like tesco click and collect would be enough. At the moment many use wiggle/crc etc but if halfords have the brand names and you could order today and pick up at your local store in 24hrs, has to make sense.
My order for the gels has been cancelled
My gels where cancelled too. Fingers cross for the tabs tomorrow pick up.
I bought 4 boxes of the Gatorade @£3 per box instead of £26.
Got email day later to say its been cancelled.
Order email said pick up after 1pm today, No email / txt message yet, and order tracking says "in progress" ah well better luck next time
Picked up the pedals today but no tabs delivered order still 'in progress'
Paid w debit card not credit card if that makes any difference to refund process
1pm pick up time at local Halfords for the High 5 electrolyte tabs,
3.30pm order cancellation email arrived.
So it does seem like a computer error.
They are trying to palm us off with one tube rather than the box as advertised! I say 'palm off', but I think the staff are just confused by it all. They've switched the codes on the tubes that have been delivered to come up as being worth £55 on the system.
Anyway, I bartered and suggested they give me some money back off the cost of another purchase. Good customer service, disappointing offer.
Do you know what, ignoring my stupidity last time round:
managed to get 3 packs of 8 tubes,Pick them up Tuesday,should last the summer.
Isn't that 480 tablets? How many are you using to think they may only last the summer!?
So who has managed to collect there high 5 tablets? mine should of arrived on tuesday but still aren't here.
Mine were due Tuesday. Just rang the shop. They say they are showing on the system as "packing".
Read my previous post - I don't think you're going to get them as they were described.
Well they have turned up but they are lost in the stick delivery. Plus side is they are a full box.
Nope
Got a call today from my local halfords and the nice lady explained the mistake they made on the website but they had received a single tube for me, gratis, and will be making a full refund.
Went to collect mine today and no tablets!Guy in the shop got in touch with head office to be told there was an "administrative error" and we would have to get a refund.I wonder what is happening at Halfords asI had tried to get the handlebars for 50p and found that they were not available online.In the shop today I got them for 50p off the shelf.Going back to Spain tomoz and too big for my hand luggage!
Well shy don't you try it in with them.
If they don't inform you of error before hand then this applies, which they sent me when cancelling my gels due too "pricing error"
When placing an order on Halfords.com, customers accept our terms and conditions of sale. Section 2.2 of the terms and conditions show:
“The Order shall only be deemed accepted by Halfords when you have paid for the goods, monies received by Halfords and the goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Halfords of your order.”
Demand the goods you ordered.
I went in to collect the ordered tabs today. They had a stock notice showing that they had been delivered, but couldn't find them. They would look into it they said. I alf expected a call to say they weren't honouring the deal, and despite what philfive says, how can you demand they honour what is essentially a mistake? What if they refuse, what will you do?
Anyway, I got a call back an hour later saying they'd found the tablets, so I'll find out tomorrow if it's a tube or a boxful! 😀
Scapegoat your right but they are thier own T&C's used to cancel orders so why shouldnt you try.
i'm also waiting, they have arrived in the blackburn store but they cant find them. plus side is i looked at the PO of the delivery and it stated it was a box so fingers crossed.
They don't have to sell you anything, demanding things makes you look a ****er
They don't have to sell you anything, demanding things makes you look a ****
This, every time. Particularly when it is so obviously a pricing error.
I get your point but if you buy a bike for a £1000 but when you collect it its only the wheels, do you just take it on the chin?
I'm fine with pricing errors, which they told me the gels were but they haven't said anything about the high five I ordered. infact i spoke with customer service about these last night and they just apologised for how long it has taken to deliver them but these are now obsolete and will not be stocked again so she can't resend them, still no mention of an error.
Why do we put up with poor customer service in the country?
also just because you complain doesn't mean you will look like a p****. if done right it is effective.
Well the 50p seatpost I got last week is doing a fine job. Using it as a spare post with a girls saddle so that my GF can use my trail bike when we go on rides together.
Philfive, you sound like one of those people that stamp their feet when they don't get their own way and are always after something for nothing. I may be wrong but that's how it comes across.
Still havent got my High5 tablets,been in twice now.apparently they are on there next delivery..
Not too hopefull about it
Well, I went in again to be given a single tube. The manager thought I had paid £55 and couldn't apologise enough. I told him I had only paid a fiver,and had half-expected it to be just one tube. We then talked about the pricing error and he said he'd order another seven tubes,as he thought I had been messed about. Nice guy. Still not holding my breath mind!
How do I come cross across like? I've stated there own T&C's and as such if you choose to try your luck you can, no need to stamp your feet at all. As it is I got my tube for free and lime above the manager tried to order the remaining but they are obsolete. Still no mention of a pricing error, what I have been told is there wasn't enough stock to satisfy the orders so it was all split and given FOC to the people who ordered.
I get your point but if you buy a bike for a £1000 but when you collect it its only the wheels, do you just take it on the chin?
If it was a full XTR Blur XCc with Enve wheels and finishing kit, which had clearly wrongly been priced at £1000, so I greedily snapped up a load and they then said 'sorry its just the wheels', I'd be absolutely fine with that.
Your statement "demand the goods you ordered" makes you sound like a bit of an arse.
To be fair I really don't care what I sound like but the point is their communication has been woeful and if its a pricing error then they should just say so. As it is I travelled 30 miles at my cost and didn't get what I ordered.
Do you think I have a right to be a bit annoyed?
If it was a full XTR Blur XCc with Enve wheels and finishing kit, which had clearly wrongly been priced at £1000, so I greedily snapped up a load and they then said 'sorry its just the wheels', I'd be absolutely fine with it.
So you would just hand over the money or would you expect the, to tell you before hand?
WTF has that got to do with it?! I'd not 'demand' anything as you suggested. They're not forcing you to have anything.
You got greedy and jumped on something which was likely to be an error anyway. Suck it up.
You still sound like an arse.
Well, I have to say I'm some what p*ssed off with Halfords. I put an order in for 4 of the 'boxes' to pick up from my local store. If it was a pricing error then I'm absolutely fine with them cancelling the order - being honest I assumed it was just another deal along the lines of a 50p seat tube.
The problem is, they have taken the £21 from my account and the order is still be flagged as 'in progress'. I've emailed customer services twice asking for an update but no response. As I said, if it is a pricing error then I wouldn't expect the goods but I would expect a refund. In my opinion they haven't handled this well .
I've got the same situation with the gatorade gels.
The order had been sent to store (ie dispatched) as it was a pick up in store, pay on line deal - the tracking said 'ready for collection...when I got there the manager had sent them back due to it being a pricing error. The cancellation email said it was only legally binding if order dispatched!!
They can't even get their own rules right. Utter shambles - i am still swapping emails with them over it.
And they want to be taken seriously? fat chance.
njee20 - MemberThey don't have to sell you anything, demanding things makes you look a ****
This, every time. Particularly when it is so obviously a pricing error.
Well actually, yes they do. Their own T&C's say if dispatched then the order is deemed accepted. Dispatching to store for collection is dispatching...no?
Or are you one of these that thinks complaining is Un-British?
So when you get shafted you meekly accept it but spend the next 5 years boring the **** out of everyone down the pub about it?
Just remind me...who sounds like an @rse here?
halfords T+Cs (as cut and paste previously) and relevant legislation suggest once theyve taken payment the contract is made, error or not, which is precisely why you get confirmation emails first, giving the retailer the chance to spot errors before accepting/taking payment.
I'm happy to accept it is an error and not remotely annoyed about them cancelling. However, it's the fact that they have taken my cash, I've had no communication and getting it refunded is a bit of a fiasco. Errors happen but it how a company deals with it that makes the difference
So when you get shafted you meekly accept it but spend the next 5 years boring the **** out of everyone down the pub about it?Just remind me...who sounds like an @rse here?
FFS, get over yourself! You've not been shafted, you just didn't get the bargain you expected. If they charged you £100 and delivered one tube that would be a shafting.
It's just greed!
Nope - not greed at all, more about if you are willing to be pushed around or not.
Having made a 14 mile round trip to collect something that was 'ready for collection' only to be told it was sent back is being shafted. To be then sent an email telling you it's not legally a deal until the order is dispatched, when it HAD been dispatched is not only being shafted but being pushed about too.
All depends if you are willing to accept that kind of behaviour or not.
I'm not, others are'nt either - to get called an @rse for sticking up for yourself was a bit crap, IMO.
"dispatched" in ship-to-store orders with any company generally means "in your hands". Or, in the case of mail order, "in the hands of the courier". It doesn't mean "dispatched from our main warehouse to another store", however much foot-stomping would like it to. In legal terms, while it's still in the company's hands, regardless of which depot it's been dispatched from or to, it doesn't count as "dispatched to you".
Just FYI.
Okay thanks for that - interesting. I was under the impression that pay on line and collect at store was in effect dispatched and recognised as so when you got the 'your order is ready for collection' notice.
Galling as I had made the journey to find it had been returned to warehouse.
I'll soon find out as I am in dialogue with them and it has been escalated further up the 'chain of command'.
I'm really not bothered about the goods anymore, more about the arbitrary and poor treatment they seem to reserve for 'valued' customers.
Their reputation so far is well earned.
