Tens of thousands of cyclists are dealing with the traumatic experience of not being able to prove they’ve ridden their bikes as Garmin’s Connect servers go down.
The server outage means that rides can’t be uploaded to Garmin’s Connect servers and the usual auto synchronisation of data to other platforms, such as Strava, are also broken.
We spoke to one user who wished to remain anonymous..
“I’m in pieces. I just scored three KOMs on my ride today and now I have no way to prove I did it. Even my mum thinks I’m full of s…. Now I can’t go out and ride my bike at all – what would be the point? “
Another user told Singletrack that she has no idea if she’s actually tired or not as her Garmin sleep monitor function has been out of action for the last 2 days.
Users trying to access their Garmin profiles online are met with a message that reads..
We are currently experiencing an outage that affects Garmin.com and Garmin Connect. This outage also affects our call centres, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.Garmin.com
Tech website ZD Net reports that a ransomware attack that has encrypted Garmin’s internal network and some production systems is at the root of the downtime. It states that the issue has even affected production lines of products.
Garmin isn’t just a provider of proof of ride devices – the company also manufactures location and tracking equipment for the aviation industry and the attack has also shut down the flyGarmin website that supports its aviation services.
Support is available
If you or anyone you know has been affected by this outage, help and support is available. Qualified counsellors are available to discuss how you can get back on your bike without a tracking device. However, if full cold data turkey is not for you, website DC Rainmaker has a support page to guide the worst affected through a manual process to upload data from your Garmin proof of ride device direct to your Strava profile.
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Yes. The servers that manage user data and the Garmin Connect service have been attacked with Ransomware.
Ransomware is a hack or virus that digitally encrypts the contents of a computer or server system. The hacker then contacts the owner of the affected computer systems and demands a ransom payment, often via untraceable Bitcoin transfer, to provide the victim with the encryption key to unlock their encrypted systems.
That all depends on how Garmin decide to deal with the attack. If they decide to pay the ransom they could be back within hours or days – depending on whether or not that results in the attacker actually providing the key. Often victims pay the ransom and still hear nothing from the attacker. If Garmin have effective backups to all their systems they could restore those and choose not to pay the attacker’s ransom. However, in an extensive attack, restoring all systems across a global network could take days and even weeks.
Of course you can, you spoon! Get out now, while you can, and appreciate what riding a bike used to be like before we all become techno-oversharers, desperate for the validation of strangers on the internet.
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