Singletrack Subscribers – Delays UPDATED

by singletrackjon 111

We’ve been getting some reports from our Print Subscribers that they’ve had delays in getting their copies of Issue 62 through the post. First off we’d like to apologise to anyone that’s been affected – we’re very sorry for that. A big bonus of being a subscriber to Singletrack is the fact that you get your copy before it appears in the shops and that hasn’t happened with Issue 62.

There are two reasons for the delay. One is the backlog at the Royal Mail due to the recent heavy snowfall across the UK. The second has been a delay at the publishers.

To explain, what usually happens is that subscriber copies are collected from the publishers by the Royal Mail two days before copies are allowed to go out to the general newstrade and bike shops. That means that subscribers should always get their copies through the post before they’re generally available. The fact the publishers were a day late getting the magazine published, combined with the snow and it being Royal Mail’s busiest week of the year thanks to the Christmas rush has meant it just hasn’t worked that way.

By way of apology, here’s some lovely wallpaper from the Sicily feature as a little gift from us to you…

Riding in the lushness of Sicily - Issue 62

Click HERE for 1920×1200 or click HERE for 2560×1440

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Comments (111)

  1. The magazine always comes out in the shops before I receive my copy and its not like I live in the middle of nowhere… LONDON.
    Good magazine though!

  2. As a temporary worker at one of Royal Mail’s data entry sites I can vouch for the fact that the week of the snow there was very little “traffic” through the sorting offices. Even last week the mail seemed to be very patchy going through the system. As anyone will know there is always delays this time of year just down to shear volume.

    I had seen ish 62 in Smith’s and am still awaiting my subs copy but I accept that there have been problems.

    Thanks for letting us all know anyhoo

  3. To busy to be reading mags dont mind waiting ๐Ÿ™‚

  4. mine is here now. thanks.

  5. Non subs here, came in for a look at the wide bar. Just to say no sign of my defaced Tesco copy either today.

  6. works well as screen savers, cool.
    thanks for update

  7. I very rarely get mine before it appears in my local WH Smiths, which frankly pees me off. But it’s a great mag so I’ll keep the subscription going. For now.

  8. Mine arrived yesterday and very nice it is too.

    I shall print out the wall paper and stick it over the May picture on the calendar ๐Ÿ˜‰

  9. Just had todays post and still no sign in Preston

  10. It’s arrived through the door here in Manchester.

  11. not turned up yet, but it’s nothing I get wound up about. Just downloaded the pdf.

  12. Where are you Ben? South Manchester here and nothing today.

  13. Thanks for udate and pdf.

    Not arrived in Cheshire today but I’m sure it will come soon.

    Always going to be delayed at this time of year with the xmas post and the weather has really stuffed any delivery service esp north of the border.


  14. “A big bonus of being a subscriber to Singletrack is the fact that you get your copy before it appears in the shops”
    Do you really think that happens?

  15. Not here in Munich yet! But hey, it is a great mag and worth the wait!

  16. Mine’s still not arrived ๐Ÿ™

  17. Perhaps it’d work better if Royal picked them up a week earlier, not 2 days! It is Royal Mail!

    Still not got mine, even though I live only 35 miles from the printers!

  18. *twiddles thumbs and waits patiently*
    Hope it turns up before I go off on Holiday!!

  19. Bout the only way i can get it in Ireland without a massive trawl of shops.

    And its not arrived ๐Ÿ™‚

  20. …..still waiting!!

    i am sure i will be worth it????

  21. “Not arrived in Cheshire today but Iโ€™m sure it will come soon.”

    Strange though as a big package of stuff sent 2 days ago from Edinburgh 2nd class arrived this morning!

  22. That line choice looks bad – surely that rider is gonna plummet down the side of the next set of logs………

  23. Fingers crossed I get it before Xmas, but won’t have time to read it before then anyway. Not long finished #61. Subs means I do buy every issue and if I buy it I eventually read it.

  24. from the front page, looks like you need to be serving in afganistan to get a posted copy ๐Ÿ˜‰

    i buy mine from smiths anyway (actually tesco last night though)

  25. it arrived this Herts

  26. Not yet reached Woking…

  27. Still not got mine today in Fife,

  28. Postie’s been this morning – but still no singletrack…

    I’m sure it’ll be worth the wait!!

  29. Same here, i didn’t think i lived that far North!

  30. I hope iss. 62 has a calendar! Does it?

  31. bum, still nothing here in sunny Myth (a full 6 ish miles away from Singletrack towers!)

  32. Nothing on the mat either in the furthest west bit of Cheshire. Bloody junk mail still gets through ๐Ÿ™

  33. Arrived Monday in the mystic East.

  34. Hi all

    The situation with Issue 62 not landing with a number of subscribers, really is as maddening for us, as frustrating for you. We’ve run the news article, posted a temporary PDF version for Premier subscribers and apologised, but would like to express again how sorry we are some subs copies are still not with you this Wednesday.

    We know you’re chomping at the bit to get reading but can only ask that you just bear with us while Royal Mail actually deliver those that they already have for despatch, first.

    We are monitoring the situation closely.

    Cheers and again, thanks for your continued patience.


  35. Arrived with me today.

    Make sure you get some money back from the royal fail though!

  36. Got mine when i got home,Thanks for all the updates much appreciated

  37. Not got mine in Dewsbury

  38. mine arrived to day in the flatlands of essex

  39. mine isn’t here either in aberdeenshire…..

  40. Want. to. ride. that. trail. SO BAD.

  41. not here in Chester either..

  42. Thanks for the update St, Will keep you posted on it’s arrival in the North of Scotland ๐Ÿ˜‰

  43. Just for the record – still nothing in the NE (England). TBH though, I would never have noticed if it weren’t for the forum – I’m not the most rigidly structured of people ๐Ÿ™‚

  44. Nothing through my door yet.

  45. Still nothing !

    Not a million miles from STW towers.

    Getting a bit P’d off……………… When I could have got one in a Leeds Picture house last Friday or WH Smiths on Saturday or Tescos Sunday ๐Ÿ™

  46. Still nothing for me in the deepest darkest depths of LONDON…

  47. Nothing arrived in Cornwall yet. Not sure how long to hold before grabbing a copy from my local Tesco :-S

  48. Nothing as of yesterday’s post in the middle of the country (Nottingham) but was in my local Tesco & WHSmith last Friday.

  49. Sheffield – not there when I got home from work on Wednesday. Something to look forward to tonight maybe.
    My journals arrived with subscribers this week, mailed out from Plymouth where there was no snow.

  50. ๐Ÿ™

    Nothing for me yet either.

  51. The post has just arrived in Cumbria… and only a Christmas card of my Mum, no Singletrack here yet ๐Ÿ™

  52. Still no issue 62 and now it’s snowing!

  53. Still nothing arrived in darkest East Sussex yet. I can’t find a list of contents in the website.
    If it has a calendar included, I’ll buy another copy probably from WH Smith!

  54. News from Oxfordshire:
    – No snow here
    – No Singletrack mag here
    – BUT have got a Christmas card from my Mum

    Slightly frustrating, about on a par with waking up and finding you’ve left a light on all night downstairs.

  55. Still not arrived on sunny Wirral here.

  56. “project said: On December 16, 2010

    Still not arrived on sunny Wirral here.”

    Its not sunny on the Wirral now & neither is my copy of ST here either ๐Ÿ™

  57. No sign of mine in grim Worksop either ๐Ÿ™

  58. Thanks one and all for your continued patience.

    To keep you up to speed with Issue 62 despatch, the current position is that we’re awaiting an official report from Royal Mail, regarding the Singletrack account.

    We have been promised feedback by first thing tomorrow morning, at the latest and will pass on the outcome of this.

    Thanks again


  59. Has nobody mentioned the fact that it says “Issue 61 November” on the subscriber copy?

  60. Still nothing here in a snowy again Innerleithen ๐Ÿ™

  61. No sign of mine in grim Worksop either

    jamiestw said: On December 16, 2010
    Thanks one and all for your continued patience.

    To keep you up to speed with Issue 62 despatch, the current position is that weโ€™re awaiting an official report from Royal Mail, regarding the Singletrack account.

    We have been promised feedback by first thing tomorrow morning, at the latest and will pass on the outcome of this.

    Thanks again


    Theyve put the responce in the post, so you may recieve the reply next year.

  62. Still nowt in sunny shropshire

  63. Still nothing here in Aberystwtyh, nothing new there though……………off to download pdf ๐Ÿ˜‰

  64. That should say Aberystwyth, cold fingers !!!!

  65. Nothing arrived in Newbury yet….. any chance we could have a nice desktop to download each month??

  66. Royal Mail is in melt down due to their restructuring Our Mail centre (Wolverhampton)is rammed and Glossy mags are going no where,they are sending mail to our office to sort but the bods here are to tired to complete deliverys never mind sort mail centre work.
    Sorry to be the bearer of bad news but STW mags are a ickle fish in a big pond ๐Ÿ™

  67. No copy here in Moray either (though it is on the shelves in Tescos)
    However it is not ST at fault – it is Royal mail, I order a few Xmas pressies for people at the start of December, a few have trickled through but the RM must have a pile of stuff to be delivered to me!
    I am heading south tomorrow evening, so at least I will have a copy of ST to read when I get home in the new year.
    (and have to post on the pressies that arrive here while I am away that I was going to take south – cheers RM)

  68. The more frustrating aspect to this is that the whole point of using the Presstream service (a bulk mail service designed specifically for magazines) is that it’s US (or rather our distributor) who does 75% of all the sorting for the RM BEFORE they get collected. So in effect we’ve done 3/4 of RM’s job already before they pick them up. 8 working days is unacceptable no matter what the weather has been like. My calls to the business line at RM are starting to get particularly grumpy and demanding. We will keep you all updated and once again, from all of us here at STHQ, we are really sorry for the delay and as powerless as we are to move the RM along any faster we are doing everything we can to try and not only sort this issue out but also to make sure it doesn’t happen again.

  69. Mine came today finally ๐Ÿ™‚

    I noticed MBUK tweeted today that they’re having similar subs delivery issues too.

  70. Still nothing in Leeds either

  71. Not seen mine yet either (N Yorks)

  72. TBH there seems something strange going on with RM and Mag distribution at the moment as even the Radio Times has been late & Cycling Plus in my local Sainsburys turned out to be the US edition?
    So I got it for free as it wasn’t showing up as listed on their system ๐Ÿ˜ฎ

    I know how you feel Mark “paying for a service you don’t get”

  73. Still nothing (West Yorks) ๐Ÿ™

  74. Glad I am not the only one. Still nothing in North Fife

  75. Not made it to Bedfordshire yet

    I’m not annoyed but I thought you’d like to know if your chasing on this…

  76. Nothing here in snowless Stockport! ๐Ÿ™

  77. Hmmm, nothing here yet but then again Cycling Weekly is late for the third week in a row – just presume the post office were being slack.

  78. We appreciate you posting if it’s arrived or not. All the info helps. Thanks everyone.

  79. Still 62less in Wiltshire and we’ve had no snow to speak of either.

  80. Dear Mark, another day and nothing. I’ve been buying STW since day 1 and have been a subscriber since about issue 10. That, I know, doesn’t give me any special rights, but it does indicate my loyalty to the mag.
    Over the last year or so the subscriber delivery dates have slipped behind the shop availability dates (well they bloody have with mine) but this issues non appearance has become beyond all excuse. Ban me if you want for bad language, but I’m ***** sick of reading excuses and apologies, when is my magazine going to arrive?

  81. My 1st copy of your mag does not appear to have left your building!!

  82. Still nothing in Guildford.

  83. mines still nae here – gordymac – have ye got yours ?

  84. this will be the most anticipated issue ever! lets hope it lives up to the hipe! ๐Ÿ˜‰ nothing in chester yet…

    though its not really like its a life and death situation, its only a glossy mag for silly boys and girls who like doing silly things outdoors on bikes

  85. Another no show for Leeds :O(

  86. not got mine yet (Cumbria) – hope the info helps, cos I’m not bothered (manana & all that!)

  87. lucky you – mine still not here!

  88. South Oxfordshire is still an ST free zone. WhatMTB is filling the gap for the time being. Ho hum. I might even have to get MBR when WMTB runs out of reading. RM doing it’s bit to bolster the bike mag market by forcing me to buy mags I normally might not. Recession busting, don’t you know!

  89. Mark, I’m sorry about my outburst. The frustration is real, I don’t know when I last received a copy before they appeared in the shops, but my language was inexcusable and far more the result of strong drink than the non-appearance of a mag. I’ll get back in touch after Christmas if it’s not arrived by then.
    And I’ll make a new years resolution, I won’t post when drunk.

  90. off work with poorly child. fingers crossed it’s today ๐Ÿ™‚

  91. ooh, its on the archive page for electro-reading ๐Ÿ™‚

  92. Postie’s been, still no sign of mag…… ๐Ÿ™

  93. Nothing yet here in Fife.

  94. Lazlo,

    That’s ok. We are just as frustrated and we understand how you feel.


  95. Nothing in Bradford today but all my other Mag subscription’s are missing in action as well

  96. Nothing yet in Rossendale

  97. Postie’s been – but still no issue 62.

    Thanks for the info and updates though ๐Ÿ™‚

  98. I don’t have my copy yet in Stourbridge area!

  99. Hi all

    Still not here this morning ๐Ÿ™

  100. Grrrrrrrrrrrrr! Still no mag and my bike’s not fixed yet either. I predict a riot at STW HQ, who’s joining me?

  101. not arrived here in York either, fingers crossed it arrives before christmas

  102. Sheffield; nothing up to today. I realise that my PCPro subs copy isn’t with me by now too so it must be as Postierich says a RM prioritisation issue. Busy time of year and weather conspiring together, I may go and look at the PDF version …

  103. Hello all, this comments thread is getting a bit long for the front page so we’ve closed the comments.

    We do still want to know what’s happening with your subs copies so please keep us informed by using the forum thread here…

    Everyone at the mag would like to thank you for your understanding and patience on this issue.


Comments are closed.