I bought a new Sunn 4 weeks ago (from CRC), and unfortunately after 2 weeks of light trail centre use, bad things happened.
A linkage bolt worked itself loose, and the protruding edge scraped a 2-3mm deep groove right through the swingarm.
I emailed CRC, and after a week had no response, so I phoned them, and they said send it back to us.
I sent it back, and they have had it for over a week without acknowledgement. I phoned yesterday to check on progress, and they said they had no record of it arriving. Eventually they found it and phoned me back to say they would be putting it through their workshop to check if it can be repaired....
I haven't heard back from them yet, and feel like I'm being fobbed off.
I also don't want a 'repair', as seeing as it fell apart and destroyed itself after 2 weeks implies to me that it wasn't fit for purpose and hasn't lasted a reasonable length of time.
Should I keep pestering them on the phone, or just be patient?
I'm not usually so impatient in other areas of my life, but I have been bikeless for over 2 weeks now and I'm going a bit crazy....