Vodafone signal = good
Vodafone customer service = utter cak
I switched to them from Orange and they got EVERY bill for the first 18 months I was with them wrong. EVERY month. There would be additional insurance added or text packages or a combination of. When my bill arrived I used to call the customer service line as I opened it up, because I knew it would be wrong. And every time, the person who sorted it out would say that they couldn’t understand why it had happened, but they had fixed it and it wouldn’t happen again.
Then after years of things being OK, someone managed to ring up pretending to be me, changed my address to his, upgraded my contract to a £35/month tariff and got a new Blackberry sent to their address. I only found out when I got a phone call seeing whether I was happy with my new contract. It took me about 20 mins to persuade the woman on the phone that I didn’t live in a flat in Birmingham and that I hadn’t made the call to upgrade my tariff.
Speaking with someone from Vodafone about it later, he said that they probably rang up said that ‘i’d forgotten my PIN code’ and the customer service person would have just let him get on with changing my details.
They added a second PIN number and 2 security questions while resolving the problem, but no one ever asked for these when I rang up until I enquired about how they knew how I was who i said I was…..
They wouldn’t put my original tariff back, but offered me the closest thing they had which wasn’t very close and was going to cost me more and they offered me a phone upgrade that was pretty much the cheapest phone they had going…..
……so I went to T-Mobile instead…