So I have been without a bike for over 2 weeks and to complete my new build I need wheels. I wanted them fast tried all my LBS and they had nothing, so I went with SS prebuilt wheels which when I placed my order they said they would be dispatched that day(Friday).
No dispatch notice on Friday a bit annoyed but I try and be patient. I get a dispatch notice on Monday but no delivery tacking type email which I would expect with a large package. Send email on Monday I get no reply between Monday and Tuesday I try and phone them about 20 times no response. So I sent this email yesterday normally I'm more polite but they were starting to piss me off by this point and I was busy at work.
"Ordered my prebuilt wheels about 14:00 Friday still not received them nor a
response from you regarding my previous email tried about 20 times to ring
but no one answered the phone."
This morning I got this response
Hello, I'm sorry to say your order was set to dispatched in error, we are
sorry for the confusion. We are very sorry for the delay with your wheels
due to a much higher than usual demand for wheels our production team are
struggling to keep up with demand, we are now building some pre-built wheels
to order and custom wheels are taking between 2-7 working days to complete.
We are building wheels as fast as we can without compromising our high build
standards, we would like to thank you for your patience and we will get your
wheels on the way to you as fast as we can.
We hope to have all the backlog cleared by next week, and resume our normal
We process all builds in date order to be fair to everybody and we are
building as fast as possible.
Unfortunately we cannot estimate dispatch dates, they go as fast as they
You will receive a despatched email as soon as they are shipped with UPS.
If you would like to make any changes or cancel your order please reply to
this email with your order number.
If you have other items on the order and want them shipping immediately,
please email this request with your order number and we will split your
We apologise again for any inconvenience.
The Superstar Team
What should I do?