Bought a new carbon road frame and after first ride the upper crown/leg has a spiral fracture. No doubt it has failed. Bit miffed as you would expect but a question follows:
Who should I contact but who is best to contact
Do I contact Spesh direct?
Do I contact the Original Bike shop (this in my view always adds weeks to the issue)
At least its only the fork and so easy to remove and post - maybe after sending spesh the photos they might just post out a new fork?

