I bought a Boardman MTB Pro bike from Halfords about 3 months ago. After about three rides I noticed the lockout had stopped working.
See thread.
http://www.singletrackworld.com/forum/topic/rockshox-reba-lock-out-problem
I took it back to Halfords for repair and six week inspection. They said that the forks needed to go to Fishers for repair and that they would send them the next day after booking them in. I was doing a ride that evening so I picked the bike up and said I would bring it in the next day.
I removed the forks off the bike and took them in the next day to be told that they weren't going to Fishers because the area manager wanted to deal with Rockshox directly due to the large number they had problems with and they couldn't give me a date.
Not good enough I said and asked for a replacement set. The mechanic said no so I told him to speak to the area manager. 5 mins later I was told they would go back to Fishers that day and they'd be back in a couple of days.
I phoned a couple of days later to be told that they'd hadn't gone back to Fisher's yet due to UPS having a backlog due to the adverse weather. I was promised they would go back the next day and that I'd have them by the end of the week.
I picked them up today. When in the store I noticed a bit of the decal was missing. I didn't remember there being any decal missing when I sent them off but I thought maybe I had done it. When I got home had a closer inspection and realised they'd removed the helicopter tape I'd used to protect the forks and that the decal probably got damaged when they took the tape off. I have no idea why they did this.
When I put the forks back in the bike and tried the lock out it still didn't work.
I'm livid with Halfords and I am going to ask for a brand new set of forks. I feel that I've been pretty fair with Halfords so far, I could have just ask for new forks from the outset. I guess I'm just venting my spleen but what would you do in this situation?
Cheers