I bought a top from them, paid via Paypal, no probs. As it turned out Paypal charged me twice but they had just one top for me on the system. A quick phone call and it's all sorted out. The chap there ever put up with my curious inability to spell "warehouse" properly (lack of coffee in my system). I shall be going back for more, just not for road bikes.
Bike Forum
Planet X customer service - anti-rant.
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Posted 11 months ago #
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Seconded.....On- One sent me the wrong fork for my Pompino build..just human error...one phone call to their Returns Dept,spoke to a very helpful guy who sorted it out there and then...no problems.
Thanks guys....Posted 11 months ago # -
yep same experience here, one of the spokes on the rear wheel of planetx road bike pulled through the rim! one phone call and a new pair of wheels arrived in the post the next day.. doesnt get much better than that
Posted 11 months ago # -
Yep! big thumbs up here.
Monday (Bank Hol) evening saw their summer sale, ordered frameset, dispatched Tuesday. Big box arrives Wednesday morning (one hour delivery slot notification from courier) containing very shiny frame and forks wrapped from head to toe in foam tape.
Excellent Service.Posted 11 months ago # -
ditto coleman - ordered some brakes and a very attreactively priced merino top bank holiday weekend - arrived on the wednesday morning and got a text alert with one hour slot advised in advance
also emailed a query about date availability Uncle John frames and got a helpful reply in under 24hrsPosted 11 months ago # -
Never had any problems with them. Orders usually come through promptly and with no hassle. Ordered some cheap 29er wheels from them the other week. Placed the order on a Friday afternoon and they turned up first thing the following Monday.
Posted 11 months ago #
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