My LBS has a web site and a walk in shop.
Last night I was looking at buying a bottle and a bottle cage. So tried CRC website which came to £10.80.
Then thought, no I should try the LBS so logged on to their site. Same thing came out a few pence cheaper, but it said online price. So rang the shop, said I had just seen what I wanted online, did they have sais stock in the shop. The response was 'yes we do but it will be more exepnsive than the web price, we run the businesses separately, and the shop has higher overheads.
I couldn't beleive it. The guy was basically saying that if I walk in to the shop he will charge me more. Do they not think it makes sense to sacrifice a few pence so that I would actually go in to the store, where I would see all the other stuff they sell and maybe purchase some thing else?
Instead I just went to CRC paid a few pence more, and the bits will get delivered litteraly to my desk at work, saving me a journey to the LBS.
Makes me wonder how LBS's survive !

