I really like my lbs, so this isn't a slagging or anything.
I bought some roadbike sti's off classifieds. took em to lbs to get fitted/adjusted/bartaped, etc.
turns out left sti unit knackered (ratchet), but the guy I bought it off swears it's ok when posted. I beleive him. He sent me the receipt for the bike the sti's ame off as it was only a 2009 model. My lbs agreed to do warranty on the broken shifter, said it'll take at least 2 weeks, what with post etc..
It's now ready for pick up 9 weeks after taking to bike shop. Is that about normal for a shimano warranty job?
I'm just curious, could I have done it faster by just trying to sort it out myself thro the distributors/spesh/shimano/madison or whoever rather than asking lbs do it? I understand warranty issues are a pain for all concerned. should it take over 2 months? any experiences? cheers
kev