I use Vegas, which is pretty decent but their aftersales support is appalling… 10 day wait for first response, which was a cut-and-paste that within a line made it obvious that they hadn’t read the email. 5 days for the next one which was “Have you turned it on and off”. Well yes, over 15 days, unsurprisingly I have. Next, “Have you uninstalled and reinstalled”- yes, told you that in email 1. Next, “We can’t support unofficial product” It’s official, and registered, told you that in email 1. “It’s your PC, it’s not powerful enough” No, it really isn’t, my PC could fight a bear.
So after all that, which took most of a month, they just stopped replying. Well impressed.
Having said all that, when it works it’s a nice bit of kit, not all that intuitive but basically simple. And the user support on the forums and in online guides etc is excellent even if the company aren’t.