Just had a mate phone me to tell me that in issue 49 it says I won the competition in issue 48. I haven’t heard owt from Singletrack about it as yet. The prize was to win entry into loads of events 🙂 but the first one has already been and gone 😐 . Can somebody drop me a line please?
simonATsoundreductionDOTcoDOTuk

Put

chipps

mark

or

ben on the front of domain name.

Well I thought of that but knowing my luck I’d choose someone who is away somewhere exotic testing something erotic for a month hence hedging my bets by posting it up here, y’see.

They’ll still pick the email up.

Least your mate has had his copy…..

I think it was Ben handling that competition – the emails are as Drac says. Ben’ll get you sorted out.
Sorry we didn’t call you up and play trumpets down the phone. We ran out of trumpets… We’ve got harmonicas if that’s any good…

In the interim I have sent the email to Chipps. I will send it to Ben too.

Sorry we didn’t call you up and play trumpets down the phone. We ran out of trumpets… We’ve got harmonicas if that’s any good…

Not really a response I was expecting.

Congratulations MrSparkle!
😉

Sorry we didn’t call you up and play trumpets down the phone. We ran out of trumpets… We’ve got harmonicas if that’s any good…

Bit harsh, If I had won a comp, not been notified and as a result missed out on one of the prizes I would definitely want trumpets, not sarcasm.

bring on the trumpets

I would expect a nice tromboning.

that sounds like you might not be able to walk too well for a while afterwards 😆

I hope they never get to run the lottery, ”Sorry we didnt send you the cheque for £5million . . . we found £2.73 and a couple of buttons from the back of the settee if thats any good? ”

😆

Free stuff! For nothing! ACE!

Bit harsh, If I had won a comp, not been notified and as a result missed out on one of the prizes I would definitely want trumpets, not sarcasm.

It’s not like it was a trial, or test of skill.

Big male chicken.

Yes congrats, you’ll find Chipps wasn’t being sarcastic it’s his dry sense of humour and a genuine apology.

STW run a competition
Member of the forum wins competition
Member doesnt get contacted by STW and misses part of the prize
Member asks “will someone drop me a line” on STW in a polite manner
Head honcho of STW is condescending (sp) to member

STW in couldnt care less about its members shocker. Anyone makes mistakes and with the hacking etc maybe details are all over the place but when you do make a mistake you should bloody well be nice to the person. Especially when they have in no way been out of order.

TheLittlestHobo – as said by Brant earlier, it’s just Chipp’s humour. He’s a great bloke and he’s not being condescending.

chipps, can you confirm that you are indeed a great bloke, to set the matter to rest?

🙂

Sorry we didn’t call you up and play trumpets down the phone. We ran out of trumpets… We’ve got harmonicas if that’s any good…

Great way to treat your customers chipps. Although I think rather than trumpets a call to say ‘you’ve won’ would have sufficed, or an apology to say ‘sorry we screwed up’. Yet again the singletrack boys make their customers feel like they are just an annoyance instead of the people who are keeping them in business.

Excuse me sir, i seem to have won your nice competition but have missed part of it.

“Sorry we didn’t call you up and play trumpets down the phone”

Great humour. I dont know chipps so am not going to comment on how great a bloke he is. I wasnt the only one who thought it was out of order.

I think the ST editorial staff should go round this man’s house and play trumpets in person, right now.

I think they should do what they should have done in the first place. Ask him for his phone number and call him up to let him know the details of his prize.

Maybe when they have finished, that would be the time to drop in some humour and play a trumpet fanfare.

or just give him free entry into the first event of next year (in addition to the remaining events of this year, of course)

maybe he wants him to go round and play the pink oboe 😯

I think they should do what they should have done in the first place. Ask him for his phone number and call him up to let him know the details of his prize.

Maybe they already have by email.

And the really bad news is that he hasn’t won free entry to the Big Bike Bash!

Yet again the singletrack boys make their customers feel like they are just an annoyance instead of the people who are keeping them in business

FFS. Seriously.

Perspective? Sense of humour? Pinch of salt? This forum ran out of those a long time ago. Come on, get a grip.

It’s no wonder the economy’s bust if you lot are this sensitive in real life. “Please, mummy, I wish to register my displeasure at the tone of everyday language used in my vicinty. It is simply intolerable. I might look like a man, but truth is I’m a very self-important and insecure bedwetting shrew, and that man didn’t address me with due defference and doff his cap to me. I suspect him of not taking my plight seriously. And I am now OFFENDED. I shall be sulking for most of the next month and I shall carry this sense of injustice until such time as the world stops being such a harsh and cruel brute to me. And I certainly shan’t be going to work again until a full apology and retraction is issued. And I’d like flowers too. I hope you’re pleased with yourselves. Well done, you’ve ruined this for everybody!”

MTFU.

haha, chela would you have a copyright claim against me if i wanted to change my username to “an insecure bedwetting shrew”? 😆

chela you obvioulsy have far too much time on your hands.

Out of interest if you were to walk into a shop and be be treated like shit would you go back. Or are you happy to expect poor customer service?

Of course I would now expect brant to come along and agree with chela, but then again most of us are aware what his customer service skills are like.

chela you obvioulsy have far too much time on your hands.

but he’s bang on though, isn’t he.

It takes more balls to say what you think and not follow the popular crowd chela. How would you like me to MTFU? What by agreeing with nomarks like yourself.

If chipps did call him fine. He should just have done that in the first place.

It takes more balls to say what you think and not follow the popular crowd chela

yes. respect to chela for saying what he thought.

Of course I would now expect brant to come along and agree with chela, but then again most of us are aware what his customer service skills are like.

And I would expect people like you to edit posts after I’ve replied.

It takes more balls to say what you think and not follow the popular crowd chela.

Didn’t he just do that?

And I would expect people like you to edit posts after I’ve replied.

‘people like me’ you don’t know anything about me. And I didn’t edit my post after you replied but I knew you would respond to chelas post.

Just imagine what a business could be like if it delivered great customer service.

Can I have the prize?

TBH i expected Brant to come along with his attitude as well Gary. It must take big balls to follow the leader like sheep

*pulls up chaise longne and gets someone to start peeling the grapes*

Just imagine what a business could be like if it delivered great customer service.

Which is why I’m not doing customer service any more 🙂