Rorschach – please see my post above. The price for 3m of hose was £53. Total price was £111.
Even though I supplied them with all the fittings and asked for just 3m of braided hose (total of £24-27) they, without, informing me decided to replace all my fittings by simply using 2 full kits even though there’s nothing wrong with my fittings that I supplied.
I spoke to the mechanic later on when collecting the bike and he mentioned that there was nothing wrong with my fittings however he was presented with a job card and 2 full kits so simply did what he was told.
As for getting quoted a price I made contact with them on 3 separate occasions (twice by phone, once in person when dropping the bike off) and no quote was given even though I asked for a price prior to them commencing the work.

I do understand and am realistic with prices from LBS’s however what I’m saying here is the shop have charged me, without informing me, for parts I did not require.

b r – I do also ask how much. And on this instance on 3 separate occasion. And also asked to be informed of the prices for any parts prior to them continuing with the work. The LBS on this occasion didn’t bother. In fact they did not even make 1 call back to me. I had to contact them myself after booking it in as I had not heard from them with the quotes and I too had to contact them on the Friday to collect the bike. It wasn’t even finished at there closing time and had I not made the call about 20 mins prior to them shutting up shop I would have not heard anything.

And I did not commit to the work. If you’ve read the post you will have seen that I had asked on 3 separate occasions for them to quote me. Which they didn’t. I asked when dropping off the bike to be called with the quotes prior to them commencing with the work. Which they didn’t.
I didn’t commit to anything, I simply dropped off the bike in the end with my list of what I needed doing. They simply decided to add extra things in without contacting me.

I’ve been in touch with the manager down there who say they will contact me within the week to discuss what’s happened and I assume he will take responsibility for what’s been done.
I will though be speaking with Trading Standards though tomorrow and see where I stand.
There are indeed a few other LBS in my area however I generally just do all work myself. Just in this case I wanted the bike for the bank holiday weekend and with working 15 hour day’s leading up to it I just didn’t have the time to get it sorted. I did though go through and purchase all of the parts needed bar the hose.

What annoyed me the most was that on 3 occasions prior to Friday when the work was being done they were adamant the bike would be ready by end of play Friday. Then on the day I have no contact with them and it was only due to me calling them about 15 mins before they closed up that news was heard.
When I went to the shop to try and deal with it the manager decided that should I not want to pay up they would remove all the bits therefore leaving me with a bike which was incomplete for the weekend – which then defeated the whole purpose of taking it to them.

I’ve no doubt that once again they will fail to call me however will allow till near end of play on Weds before contacting them once more. It’s a pain having to be the one whose always contacting them. Not once have they called me even when I asked for quotes or when my bike was finished.