I do use an LBS when I need to e.g. buying whole bikes, or shoes or gloves where fit is really important. But here’s a scenario:
I was in my LBS yesterday. I know them well – I ride with them too. I was picking up a pair of wheels I’d bought from a clubmate and I said do you have any Campag or Surly QRs for these wheels – they’re stockists of both brands. Answer – no, have a look online.
This isn’t because they’re crap – they’re a very successful and respected LBS but there’s some things they’ve decided they can make a good business from and some things it’s not worth it – fair enough – that;s good business sense.
Sometimes Wiggle is the best place to go…