I’m not sure that we really care about what goes on behind the scenes TBH.
The rail network as a “hole” is run in a sporadic shambolic way as is.
Leaves on the line just adds to our nonchalant attitude towards what you do, and how you do it.
We hear stories of Japanese and Swiss trains running like clockwork, yet they don’t seem to suffer leaves on the line nor flooding nor snow nor strikes like we do here … oh hang on…
In today’s environment, it’s quite odd that you still utilise 18C technology by adding sand to train wheels to aid grip. But I guess all those drawn out meetings and presentations about delivering new solutions to simple problems ends up in an hour of chat, 5hours of drinking tea and eating a third world countries supply of biscuits.