Virgin broadband speed upgrade

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  • Virgin broadband speed upgrade
  • adam1330
    Member

    I have down in Kent, from 50 to 100.

    Premier Icon seven
    Subscriber

    yup 30 to 60 here, and it seems to be consistent as well 🙂

    allthepies
    Member

    10 -> 20 here.

    Buuuut, I did lose all broadband service recently for eight days solid 😯

    Is your cable modem one of the small black ones or the “new” Superhub (modem + built in router – lots of bright blue / green lights ) ?

    It doesn’t appear to be the superhub (it’s a netgear router/modem) but have read the superhub is only needed to enable speeds of >30mb. I just want 20!

    Premier Icon footflaps
    Subscriber

    Yep 10->20 and I get all 20 Mb/s when torrenting…

    craigxxl
    Member

    Supposed to be upgraded to 20mb but Speedtest shows closer to 30mb

    Premier Icon paulosoxo
    Subscriber

    I get 40MB upwards most of the time. The Superhub is a bit flaky though

    Has anyone successfully had there speed doubled with the free upgrade? I’m already supposed to have gone to 20mgb/s but am still stick at 10mgb/s.

    Yours,
    Impatient.

    craigxxl
    Member

    I had major problems with the Superhub’s wireless connection. I now just use it in modem mode and a TP-link router for rock solid connections

    mrchrispy
    Member

    still on 30mb here on the border of the peoples republic of chorlton, already the a superhub thingy so it should be happening at somepoint of the next few months.

    jon1973
    Member

    according to their website, I won’t be upgraded for ages

    We estimate your area will be ready between:
    March 2013 and August 2013

    Another year in fact…

    upgrade schedule

    Premier Icon iain1775
    Subscriber

    I was meant to be upgraded in July, checked the other week and it was put back to December
    Just checked again and it’s now saying December-February 2013 🙁
    On plus side I complained about loosing wifi the other week and they send me out a replacement superhub, their customer service was actually really good, which amazed me, first time ever!

    Philby
    Member

    On plus side I complained about loosing wifi the other week and they send me out a replacement superhub, their customer service was actually really good, which amazed me, first time ever!

    Had an identical experience a couple of weeks ago – what has got into these telecom companies who used to lead the way in appalling customer service???

    mrmo
    Member

    Could be better, but i’ll survive.

    One thing i would suggest, change the channel on the router if it isn’t as fast as you expect. Seemed to make a big difference for me

    Premier Icon takisawa2
    Subscriber

    Modem has to be off for at least 10mins to pick up the upgrade. This is what an engineer told me last time the speed was upgraded.

    druidh
    Member

    takisawa2 wrote:

    Modem has to be off for at least 10mins to pick up the upgrade. This is what an engineer told me last time the speed was upgraded.

    Sounds reasonable. It would likely need to pick up a new IP address.

    Hmmmm my modem was off for 7 days last week when I was on holiday. Time for an infuriating phone all to VM me thinks 🙁

    xiphon
    Member

    I’m lucky if I get 2.5Mb here…. crappy Virgin National ADSL…

    swampi
    Member

    my area was upgraded a few months ago but i still hadnt received the speed increase contacted them on the chat box part of website and they did it there and then, didnt even need to reset my modem, so chat to them via net or phone

    Premier Icon cp
    Subscriber

    10 to 20 here.

    Zoolander
    Member

    Changed mine from 30 to 60 last week.
    Can only get about 30-35 over wireless, which was expected tbh. But the wired connection to the tv/blu ray is running at the full 60. Can’t get a wired connection to the pc to work though. It’s infuriating.

Viewing 22 posts - 1 through 22 (of 22 total)

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