This is why I am such a fan of Specialized
I broke two Marin Rocky Ridges and had them both replaced under warranty, no quibbles or delays. My main concern was where the bike's soul lived and whether if you changed the frame, it was still the same bike.. But yes, good warranties are worth their weight in new frames, but on balance I'd rather it hadn't broken in the first place.
Saw a newish Enduro in the Peak yesterday. It was massively green…Posted 8 years agoSimonSubscriber
I broke a Rocky Ridge too, I had it replaced very quickly (within days) under warranty, great service from my LBS and the importers.Posted 8 years ago
Decided to sell the new frame and get something different and made of steel.
A good warranty is worth a lot and is something to consider when buying a new bike.skintriderMember
Here we see yet another good reason for not buying a bike on e-bay. Warranty is such a great thing, but time and time again, I am faced with sorry looking individuals with the all too comomon phrase of: "I brought this on e-bay and it has a crack – can I get a warranty replacement?" NO!!!!. – Sorry rant overPosted 8 years agoSpeshpaulSubscriber
"Sorry but I do find it funny that you've broken the bike 4 times and still like it . I reckon after the 3rd break I'd be thinking it's not the bike for me and selling/replacing. "
Its not broken its cracked and he keeps an eye on his bike so no issue.Posted 8 years ago
If the head tube suddenly broke off when you knwo you hadn't done anything major then thats would be a good time to move on.16stonepigMember
Sorry but I do find it funny that you've broken the bike 4 times and still like it . I reckon after the 3rd break I'd be thinking it's not the bike for me and selling/replacing.
If I broke my 06 Enduro I would unquestionably get another one. Second hand even, if I couldn't get a warranty replacement. They are just that good.Posted 8 years ago
I love the brand loyalty guys but if the same model of bike kept breaking/snapping/delicately cracking on me I would still start asking myself if I'd bought the wrong bike for the sort of riding I do.
Its not broken its cracked and he keeps an eye on his bike so no issue.
If the head tube suddenly broke off when you knwo you hadn't done anything major then thats would be a good time to move on.
That's like saying it's ok I haven't broken my leg, I've only fractured it and I'm keeping and eye on it so it should be fine 😉
I love my bike to bits – never ridden a better one and was absolutely gutted when I found a crack. Warranty service was fantastic and I had a new bike within a couple of weeks. I was still without my full susser for 2 weeks though and it's still a concern that it's going to happen again.
Just my opinion though obviously 🙂Posted 8 years agogeetee1972Member
I've had a 2005 Enduro since, well 2005. I've been through three chainstays and all have been warrantied with no problem. Now, having just stripped the frame down for a good clean (hmm, wasn't this highlighted as the issue in the Cotic frame breaking thread?) I have discovered another crack, this time in the main frame, on one of the ribs of the seat tube.
But because Spesh are a decent company with a lifetime warranty for the original owner, they're replacing the frame without any quibbles. I shall be getting a new 2010 replacement some time next week.
So two things to learn from this. One – lifetime warranties are definitely the way forward and two – always, always, always hold onto the original receipt.Posted 8 years agocponMember
II've been through three chainstays… Now, I have discovered another crack, this time in the main frame.
This is why I'm NOT a fan of Specialized. I'm amazed that you are. The bike is designed to be ridden off road in harsh environments yet it's failed at the job it's built to do and not on one occasion but on 4.
I own a Specialized, a road one, so I'm not against them completely but their MTB division is a shambles.
Two friends have had the now infamous new style Enduro's with own brand suspension units and both have had no end of trouble and have both sold them on. Unfortunately the new owners of both those troubled bike won't be graced with the warranty that the original owner was, so when they break again, which they will it'll be a costly and temporary fix until it'll break again and again.
Glad your easily pleased but many others are not and just wish they make a bike fit for it's intended purpose.
CPosted 8 years agoBigDummySubscriber
It's definitely a new bike if you change the frame on a hardtail. The soul basically lives in the frame. Although I'm unsure where exactly the soul is on a full-susser with a really big swingarm – like an Orange 5 say. It's hard to believe that such a big part of the frame doesn't have part of the soul in.
And obviously on a Bionicon, or a Maverick which is built around its own fork unit you probably have parts of the soul in those. I reckon as long as the mainframe is the same its definitely the same bike and changeing the swingarm doesn't matter. But the swingarm needs to be pretty substantial, and monocoque before it can hold enough soul to be the same bike even if you change the mainframe. 😕Posted 8 years agomeftyMember
I also had a very good experience with Specialized, cracked a chainstay on an aluminum road bike which I bought in 1998. After it sitting in the garage for a year, i decided last year to see if it could be welded. Called a Vernon barker (?) and he said check with the manufacturer. Duely called Specialized who said it can't be welded but if i was the original owner it would be covered under warranty. They replaced my M2 frame with a very nice carbon fibre tarmac. I was stunned.Posted 8 years agosootyandjimMember
Seems strange that some folk will round on Specialized who although have some products fail (as companies who shift such huge volumes do) stand by their product with a lifetime guarantee, but will gather around and have a daisy chain when people mention companies such as Orange, who have had terrible failure rates on certain lines, produced at far lower volumes and back up their lack of faith in their product by offering such poor warranties.
I guess its a big, bad, American corporation versus nice, hammered together by blokes 'oop norf, British company thing, rather than anything rational such as quality of actual product produced and after-sales support for that product eh?Posted 8 years agoRRDSubscriber
Well impressed for you GT. And I can fully understand why you will remain with the brand
Just had a poor experience with Cove to be honest. Fairly jaded by the whole process (ended up with a crash replacement) even though the bike cracked on a part they altered on more recent models (presumably because of these failures).
Unlike Snat Cruz who were extremely good and even though my Blur does goes through bearings I would keep with the brand.Posted 8 years agoGaryLakeMember
Spesh don't offer lifetime warranty because they believe in the product. It's a numbers game. How many hardrocks and rockhoppers do you think they shift that only do commutes or very occasional light offroading. They know they won't be replacing these under warranty and the more of those they shift, the more likely they are to not lose out offering the lifetime warranty on the more used bikes, lower volume, higher end bikes.
Orange's are a bit more niche, lower volume, enthusiasts bike (not that proper enthusiasts can't ride a spesh) and they probably can't afford to play the numbers game.
Besides, 12 years of Oranges and I've never broken one…
(Of course if I do break my Five it'll be covered new for old on accidental damage to goods away from home)Posted 8 years agojackalMember
I think thats damn good service from specialized.
The chainstay cracking on that model of enduro is a well known fault and i thought specialized modified the chainstays for latter years.
I've never had a specialized though, far too many pivots for me 😆
Besides, 12 years of Oranges and I've never broken one…
Now oranges on other forums (ahem) have a 'crack and fail' reputation, i owned a big T for a few years and never cracked that, nor have i seen a cracked orange frame in the flesh, but some people are too easily swayed by forum scaremongers/brand haters.
Most bike manufacturers will have frames break/crack/fail at some point, it just depends how well they deal with it.
😀Posted 8 years ago
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