- support you LBS……..my **** bum…
I think everyone wants to support their LBS but things like that make it annoying. I realise that few if any shops can compete with the economies of scale a place like crc deals in but, lack of choice, lack of stock and higher prices virtually forces your hand if your on a budget, or if you’re in a hurry.Posted 9 years agothepodgeMember
do you know how many shops in Sheffield don’t have short chainring bolts? all but one. do you know how many don’t have a V brake noodle? all but one. cost me a good couple of hours going round them all and cost me almost 3 times what it would had I bought it online. its a pity but i’ll be shopping on the net next timePosted 9 years agodr_adamsMember
suppose its that circle…. you don’t shop there, so they can’t afford to keep stock, so they end up catering for your average rider, you know joe public who has the same budget kinda bike that 75% of the country have and who keeps the LBS going. I mean i am as guilty as anyone, my lbs doesn’t sell any hydro brakes at all, all cable but then thats all he needs and obviously has seen no reason to change, so we are kinda responsible for this ourselves.Posted 9 years agoTazSubscriber
My LBS (Psycle Werx, Bristol) can generally get stuff the next day or certainly in 2 days.
Prices usually pretty reasonable. Maybe more than the Net but will fit for free if required and the personal service you get over time is well worth it.
Was it an ’emergency’ need for a stem?Posted 9 years agoTazSubscriber
MisterGnar – thought it was just me.
The speed I go from not knowing about something, to knowing about it, to wanting it, to needing it and needing it now is staggering 🙂
Point is I bet it could have been in the shop the next day r day after. ie as quick as the online order.Posted 9 years ago
We have had to reduce the amount of stock we carry as we are loosing out big time to the internet company’s, it is such a shame as we can no longer carry quality kit that we can demo to the customer. Even if we do get an order we then have to wait to do a minimum order so as to avoid postage costs, I would imagine some of the shops you have mentioned probably have the same problem?Posted 9 years ago
P.S. Just flicking back to the top of the thread and surprise surprise a Chain Reaction Cycles and a Wiggle link straight from this page and you wonder why LBS’s don’t carry the stock!
P.P.S. Don’t think I’m knocking you guy’s for shopping around, it’s our reps who come round selling us the goods then sell it on cheaper to the big boys that’s our problem!Posted 9 years ago
I’ve had stuff in my LBS that I would never know existed if I had just been looking at CRC and Wiggle. E.g. I wanted some 661 Kyle Straits a couple of years ago, everywhere had sold out, stock due in 6 months – but the local bike shop (coincidentally the same one as Taz) had a nearly identical product (the O’Neal ones) and I could try them on beforehand too! If you’re not sure whether they will have the stock in you can always give them a ring before traipsing over there. 🙄
LBSs are also invaluable for when some vital component breathes its last at 11pm on the Thursday night before a big road trip (or in my case when you’re fitting some new brakes before going to the Alps and cut the hoses too short). 😳Posted 9 years ago
Even if we do get an order we then have to wait to do a minimum order so as to avoid postage costs
This is the ridiculous thing. My LBS – the people are pretty helpful, but they have very little in stock that’s of interest to me apart from really small things like inner tubes or powerlinks. If you want to order something, it’s always ‘ooh well I think we might be able to get one in a week on thursday’.
Or I could just go home and order it for 25% cheaper online. It’s a shame but I don’t know how they can compete really.Posted 9 years ago
It’s a shame but I don’t know how they can compete really
The answer is we can’t, our turnover (not profit) is generated mainly through repairs and smaller items for the occasional cyclist, my hours were cut the end of last year and now work part time in the shop and part time at the pub whilst looking for a more steady income!Posted 9 years ago
I don’t know how they can compete really.
Unless you’re buying something that you want to try on beforehand… or need to check for fit… or don’t want to bodge onto your bike yourself with a hammer… or want an opinion on said component that isn’t “MY M8S GOT 1 AND DID A 60 FT DROP ON IT!!! 11111!!!!” 😉Posted 9 years ago
As the OP said price isn’t everything, wanting it then and there is sometimes more important, that’s where you can beat the internet retailers. Bikes in particular due to sizing and clothing.Posted 9 years ago
High end components I pretty much don’t stock now, but spares like tyres, tubes, disc pads etc we keep lots of as the workshop consumes alot of these items.
We will price match for regulars though on larger price ticket stuff, and shimano spares are carraige free also.
We’re up on turnover a fair amount this financial year and it’s busier than ever so some of us can do it right 🙂
Unless you’re buying something that you want to try on beforehand… or need to check for fit..
We had a lady come in at Christmas who ‘wanted to buy local’ she proceeded to tell me that her husband and daughter had been in last week and tried the bike for size but had found it cheaper on the net so could we price match? We are having to re-think the business as we are going to have to find away to charge for advice without putting off genuine customers, with bikes it’s not so bad as we could charge for sizing but we have also had an instance when a regular shop rider got advice on some lights then bought them from the net, I do feel that sometimes we should put a sign over the door saying, internet showroom please come and browse!Posted 9 years ago
Unless you’re buying something that you want to try on beforehand… or need to check for fit… or don’t want to bodge onto your bike yourself with a hammer… or want an opinion on said component that isn’t “MY M8S GOT 1 AND DID A 60 FT DROP ON IT!!! 11111!!!!”
Case in point – I went to look at full face helmets, they had one model, in the wrong size, at RRP – ‘we can order another one in for you, it will take a week or two’. If they don’t have much in stock then there’s not much you can try on for fit etc. I would much rather be able to look at something before buying if that was possible.
Bought one online instead and had it two days later – luckily it fit fine.Posted 9 years ago
Yeah we get that also but it’s worth pointing out that the bike won’t be assembled and your warranty is invalidated if it isn’t PDId by the dealer, even the bike boxes now state that. Might also be worth pointing out if they have any warranty issues then they have to ship it back to where they bought it from at their own cost. Not a big deal if it’s an ipod, much more hassle if it’s a bike.
Another instance I had today was that a customer was after some Magura Menja forks, seen on CRC for £399.99 with a claimed saving of £50, oddly the forks full retail is £399.99, so I was happy to price match.Posted 9 years ago
We’re up on turnover a fair amount this financial year and it’s busier than ever so some of us can do it right [:-)]
What and where is your shop Ziggy? We are out in the sticks! I feel if we were in a busy town we would have seen an increase as people switch to pedal power for the commute to work!Posted 9 years ago
I’d be **** rich if I could charge for advice 😯
TBH if you’ve done it for a while it doesn’t take long to realise the customer isn’t going to buy from you, we have a big argos down the round and we get loads of people in thinking I was born yesterday as they only want to know the ‘size’ of bike little Johnny wants, not the price or what we have in stock.
My response is usually ‘the one that fits him’Posted 9 years agoUK-FLATLANDERSubscriber
I’m glad that there is at least some support here for the LBS. I love mine, lots of stuff in stock, great help and advice, will get bits in for me,…… Of course I buy some stuff off the internet, but usually only if there is a very big saving to be made or it’s abrand they can’t get easily. I’d hate to see it go the way of the photographic trade with only Jessops available in some towns – fancy going to Halfords to solve all your problems????Posted 9 years agodr_adamsMember
my local lbs is 2 seconds away and truely only caters for the occasional and tb i would struggle seeing them match halfords, (who i visited other day and had some nice stuff in) but the not so lbs at home is great, really helpful and if i need something really desperately then they have been known to “borrow” something off their demo fleet, i do pay a premium but my biggest problem is its not my lbs so its for me a case of order off net and get part to my door or have to get to the shop, and normally when i need to visit its because the bike doesn’t work and so getting to the shop is such hasslePosted 9 years agojim the saintSubscriber
I do despair sometimes when you read about the poor service offered by some LBS’s and also the ridiculously high expectations of some customers as well.Posted 9 years ago
In a previous life I ran a LBS in the W.Midlands. It was a tiny, family owned affair that catered for the local cycling community. We never had the largest amount of stock but we would always stock ‘mid-priced’ stems in all sizes from both Bonty and Truvativ. The reason for this was two-fold. Obviously the stems were stocked as items to sell to customers, we had two roadie club-runs start from outside the shop so we would quite often sell something like a stem so that somebody could try out a new position. The second and most important reason was that as a LBS we needed some way to differentiate ourselves from the chainstores and online retailers, the best way I found was through the level of service we offered. When a customer bought a bike from us, whether it be a top of the range Trek full-susser or a cheap Ridgeback hybrid every bike was sized up and made to fit the customer perfectly. That we would mean we would change stem lengths and rises to suit, swap saddles around to suit different arses, etc, etc. Every customer was always encouraged to take the bike out for a test ride before money was exchanged and after they bought the bike they would get a free service after 1 and 3 months and there after they would get free labour on repairs and servicing on bikes they bought from us.
At the same time though we would still get customers coming in wanting us to price match on products that they had seen for sale online from web-retailers that also own the distribution company for said product. I remember one customer that after all his years of loyal custom was aghast that I couldn’t sell him an Inbred frame cheaper than Brant!
jim the saint. I know this. However when people really get into a sport they stop needing advice/become more independent and start cherry-picking. Its I guess a slow moving production line, from first interest in bikes to developing/understanding. LBS’s focus on the early/first stages upto the mid. Of course along the way you do get customers who jump in and buy a 4k bike as their first and those that will need hand holding throughout (comeback year after year for their new bike).
Financial constraints mean those that learn/understand the different products and what suits them mean they have to squeeze the most out of their pay packet. I dont earn a huge amount and times are hard- should I pay an extra 5hours salary on a part that I could buy cheaper online? Its great supporting an LBS but why should I have to work a half day extra to pay for a part?
I can see from both sides but again, bike shops bread and butter will ALWAYS be new customers- and mid-life cycle customers, not the experienced.Posted 9 years ago
I can see from both sides but again, bike shops bread and butter will ALWAYS be new customers- and mid-life cycle customers, not the experienced.
I think hora has just answerd Ton’s first post a 70mm stem is not something a newbie is likely to buy so hence is less likely to be stocked!Posted 9 years ago
True, one a customer starts trusting/investigating their own mechanics……thats when a LBS ‘loses’ a cashcow customer. Edinburgh bikes offering bike maintenance courses is a big no-no in my opinion. You are effectively opening a customers eyes to possibilities and the future not ring-fencing them.Posted 9 years ago
Grumm, I asked my LBS if they could order in a full facer for me to try, on the basis that they would put it out on the racks if it didn’t fit. They were fine with that. I’d never buy an unfamilar lid off the ‘net as how well it fits basically determines how much use it’s going to be in a crash.
when people really get into a sport they stop needing advice
Good point. I mean, no-one on here ever asks for advice do they? 🙄
Its great supporting an LBS but why should I have to work a half day extra to pay for a part?
That’s a bit ironic coming from a recuitment consultant. 🙄 🙄Posted 9 years ago
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