When you say “son” do you mean young kid, skinny, possibly undernourished, riding a bike designed for (or even set up for!) a 15 stone bloke?
It’s quite common for forks to be massively overdamped and over sprung for those under about 10 stone, and impossible to actually adjust sensibly, not without opening them up and adjusting the guts. So they very quickly become rigid forks.
Have seen female XC and junior/juvenile riders with one leg of their forks emptied of everything, as it’s not needed.
Some of the pressures used for the WC XC riders are so low you’d blink (well off the bottom of the recommended chart) also running far thinner oils and modified shim stacks to get the damping back. Think the heaviest regular WC rider is about 75 kilos. Most are nearer 65. Women are lighter again. Some around 50……….
If he’s a sensible weight, maybe look at a) if the gloves are any good, not all padded gloves are equal, or even needed (i ride unpadded on the MTB, have done for ~10 years) b) are the grips any good, or even the right size for him.