I sold my Reverb on here a little under two weeks ago, tested it before posting it out and gave it a decent clean. The buyer got back to me over the weekend claiming he has just got around to fitting and it isn’t working. I know the post was working no issues at all when I sent it as I rode up the street on it the morning I posted it to be sure. The seller claimed he has spent hours trying to bleed it and the valve is broken, admitted a small patch of the rubber hose coating had worn a little inside the frame (stealth) so I was happy to take the return as I could sell it on no issues.
The buyer sent me an email yesterday telling me he posted it back, however also went on to tell me he’d cut the hose down while fitting, but had forgotten to tell me when I agreed to take it back. Fine I’ll be able to sell it on with a slightly shorter hose.
Well the post got back today and it is well and truly bust, the air valve cap is missing, it no longer holds oil and the post it covered in deep scores from removal with what I can only assume is diamonds in the seat tube.
The buyer paid through Paypal, what sort of options do I have here. Currently I have the post and was planning to refund the seller but the post is in really bad shape and is going to cost me. My current thinking is to return the post to the buyer again as it is nothing like the post I sent out. Luckily I have pictures of the post prior to posting.