- [sarcasm] Thanks Cycle Surgery
I guess the free loan of tools to people to fix their own bikes ain’t a great business model?
If a shop wouldn’t lend me a simple, cheap tool for a couple of minutes so that I could get hme, i’d never shop there for anything. So I’d say the opposite rrealy. There’s something caled custoemr service, which is rather important in any business model.Posted 3 years agobinnersSubscriber
I’ve told you before Dezzy Baby. You need to replace that threadbare, almost translucent lycra. He clearly wanted you away from his shop as quickly as possible, as you were scaring off the other customers, and subliminally reminding him he was having bangers and mash for his tea 😉Posted 3 years agowwaswasSubscriber
should have just bought a 4mm allen key 🙂
We got a puncture on our push chair once. £8 for a tube in a local bike shop and he got arsey when I asked if I could borrow a tyre lever and a pump to change the tube in the shop with the baby asleep in the push chair. I’ve not been back.Posted 3 years ago
Sorry but you are a victim of the dis-honest. Yes, people do pinch loan tools, and yes, some can even knacker a simple tool just by holding it.
Blanket policy of not lending out workshop tools would seem a bit harsh in this case but best go prepared, no point in carrying a tool that you can’t use.Posted 3 years agoaPMember
A couple of months ago I popped into Imperial Cycles in west London to ask whether they could undo the main bolt in the Ultra Torque cranks as I needed to replace the bearings. George lent me a nice big Park workshop allen key for me to do it at home. I try and support them whenever I can, and they’re next door but one to a great ice cream shop.Posted 3 years ago
So, riding home last night, stopped off at Cycle Surgery to pick up an order. All the way there my gears had been slipping, so when I’d picked up my order, I checked the chain and an outer plate had come off. Very doubtful it would get me the rest of the way home, so got out my trusty (it was a present from Mummy years ago and I’ve never used it!) multi tool to remove a couple of links.. found that this crappy chain tool actually needed a 4mm allen key to operate it, so popped back in the shop and asked if they had one. Guy rummages through a little tin under the counter (they have a workshop there), nope only 5mm and some valve caps.Posted 3 years ago
So I have to buy a multi-tool to fix my chain!
I guess I was lucky to be at a bike shop where I could buy the tool, but I’m sure if I’d been working there I would’ve let a customer borrow a single little allen key for a couple of minutes… or would that be expecting too much?
vinnyeh – Member
Who normally owns the workshop tools in a bikeshop? Are they the mechanics, or the shops?
It could be either for hand tools, should be provided at a chain store.
Trouble is, if you lend out tools and they go for a walk, how do the mechanics do their job?
Coming from an engineering background, go in someone else’s toolbox without asking is equivalent to shagging their girlfriend.Posted 3 years agotpbikerMember
For some reason or another I couldn’t tighten the headset on my bike recently and managed to snap the star nut. Took it to a local shop (pedals in edinburgh near toll cross) and asked them to fit one and adjust it for me as I needed to use it that afternoon.
Not only did the chap take time out from another job to fit it, but he also provided a starnut and spacers and didn’t charge me a thing. Said it was Karma…which in this case it will be given I’ll be dropping off a four pack of beers this afternoon, plus will recommend them to mates in future.Posted 3 years agoamediasSubscriber
We used to have the ‘loaner’ allen key set for this kind of thing, cheap £1.99 set (several actually, as well as loaner spanners and other stuff) that got leant out without any worry if they got mashed or lost.
Minimal cost to us and all the kudos of being able to help when needed and without inconveniencing the workshop.Posted 3 years ago
i can understand shops not wanting to lend out expensive tools, but a 4mm ak, for fs, how petty is that, take your business elsewhere and f-em, its gonna cost them more than a 4mm ak in the long run, without good customer service what use is a local bike shop anyway?Posted 3 years ago
DezB – Member
Yeah, I might return the stuff I bought for a refund. Just to make a poin, like #cutoffnosetospiteface
‘Trouble is, if you lend out tools and they go for a walk, how do the mechanics do their job?’
They’ve got a wall full of pissing multi-tools!
Fair enough and I don’t blame you.
The only reason they have a wall full is because they don’t lend them out, obviously. 🙄Posted 3 years ago
btw, it would take the salesman longer to reverse the transaction, and give you your money back, than it would of taken him to go in the workshop and look for a 4mm ak, which ever way you look at it, its just piss poor customer service, especially having just spent £50 in the shop, you have a lot more patience than me op, that £50 would already be winging its way back into my account by now.Posted 3 years ago
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