Rab are [still] great. Years ago I gave them a call when I was trying to work out which down jacket to get.
I rang the number of the swing ticket and explained to the switchboard that I had a question, and they said they’d put me through. Someone picked up and I rattled off the specifics of the planned trip, looking for some guidance.
I got a very detailed answer and was advised to go with the cheaper option which surprised me. As the call drew to a close, it dawned on me that I wasn’t talking to some junior product manager, the deep tones and accent suggested someone more distinguished, so I asked who I was speaking to. There was a pause, and then the answer came back “I’m Mr Carrington….. Rab Carrington.”
That has stuck with me ever since. As has the original jacket. It’s as warm, comfortable and useful as it’s ever been, but maybe a bit faded.
The more recent stuff doesn’t always feel as good as some of the vintage gear I’ve got, but all of it has lasted well, and technically it’s still hard to beat IME.
TNF remains pretty good too, despite my instinctive suspicion about durability of new stuff, it doesn’t go wrong. Although I do sometimes think the purity of design is being diluted by fashion now. And I miss the old lifetime warranty – there’s a fleece at the bottom of my wardrobe that had been back to them three times under the old scheme, I’m not sure how much, if any, is original but it’s still better now than when I bought it.