PSA according to eBay all new items now carry a warranty.

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  • PSA according to eBay all new items now carry a warranty.
  • trail_rat
    Member

    so why dont they change it to you can only list as new if you have a trade account then ?

    wysiwyg
    Member

    That is a good point

    Premier Icon wwaswas
    Subscriber

    didn’t go well with the iPhone dispute then 🙁

    wysiwyg
    Member

    Nope. They sided with the buyer.

    Whos ground for complaint was that as it was new it should carry 12 months warranty

    I’ve emailed them regarding setting this precident.

    Premier Icon wwaswas
    Subscriber

    I agree, no private seller is in a position to offer warranty on a new, boxed, item.

    Seems daft they’ll let you sell something as new under those rules.

    I wonder if they’ll stop all the ‘BNWT’ stuff on clothing as it’s all clearly secondhand ‘cos it’s not the original retailer.

    xiphon
    Member

    It’s only “new” if you’re a business selling the product, which the selling regs apply to. This includes providing a warranty service.

    If you’re a private trader, you sell “second hand” goods.

    Premier Icon Northwind
    Subscriber

    If I take parts off a bike then sell them, I sell them as used but as-new condition- they’re not new, even if they’ve not been ridden they’ve been fitted.

    Premier Icon DezB
    Subscriber

    Got a link to this wysiwyg?

    As far as I can see private sellers still have the option to specify their returns policy. And you can list as “New – Other” and describe how it’s not a bnib item.

    Where the seller is a private individual, the goods must be “as described”. The goods are not legally required to be of “satisfactory quality” or “fit for purpose”.

    wysiwyg
    Member

    Can’t link from phone. But described as new other and below

    Boxed Apple iPhone 4s 16gb on any network

    Boxed with accessories.

    Still in protective wrapper as received from Apple as warranty replacement, any marks you see are bubbles in the plastic wrapper

    Please not as this is a warranty replacement the box will not match the phone.

    Any questions please ask.

    wysiwyg
    Member

    So if for example you have a brand new bike and you strip parts off it and eBay them as new other or new the buyer can get a partial refund unless you list as used.
    this seems to apply to any new but second hand goods
    Rant over

    lodious
    Member

    If you take bits off a bike, they ain’t ‘new’.

    If you’re a private trader, you sell “second hand” goods.

    Exactly. How hard is it to understand?

    Just the same as ‘Mint’ means ‘Mint’, and should reflect the items condition, not a word used to try to get the most money for some old tat.

    wysiwyg
    Member

    Ok any item you bought and subsiquently didn’t use.

    If you take bits off a bike, they ain’t ‘new’.

    +1

    Even if something had arrived from a shop, unopened and i’d listed it straight on ebay, i would never list it as “new”.

    They are used goods, sold as seen (or described in the case of ebay).

    Though I have frequently said “as new condition” in the description if it really hasn’t been used.

    Premier Icon DezB
    Subscriber

    If you’re a private trader, you sell “second hand” goods.

    No, the choice is NEW or USED. There’s no second hand option on Ebay.
    If you haven’t USED it, it’s NEW (other).

    xiphon
    Member

    “as new condition” and “new” are totally different things.

    For eBay, this would be “New (Other)” and “New”

    mintsauce5
    Member

    All it is is eBay stacking their whole system in favour of buyers

    julianwilson
    Member

    mintsauce5 – Member

    All it is is eBay stacking their whole system in favour of buyers

    And high-volume ‘power sellers’. 🙁

    wysiwyg
    Member

    Precisely – he was offered a full refund and turned it down – in my eyes hes therefore accepted the item.

    duntstick
    Member

    New…………………. 1 year warranty. Which is good……….anything else is schizzle.

    Premier Icon wwaswas
    Subscriber

    New…………………. 1 year warranty

    I thought EU law said it had to be 2 years?

    peterfile
    Member

    Lol at the thought of private sellers being required to provide a warranty.

    Total nonsense.

    🙂

    dooosuk
    Member

    Precisely – he was offered a full refund and turned it down

    So what was the resolution in the end then ?

    Aidy
    Member

    I’m curious as to how much eBay deemed the warranty to be worth.

    wysiwyg
    Member

    ebay refunded him £40 that he asked for. good job he didnt ask for more!

    wysiwyg
    Member

    Update- after appealing ebay found neither party to be at fault and have refunded him out of their coffers.

    Result.

    Premier Icon DezB
    Subscriber

    So no actual policy change from eBay?

Viewing 26 posts - 1 through 26 (of 26 total)

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