Right,
i bought a pair of trainers from an online seller. A reputable one, however the delivery driver couldnt find my address (quite a feat as the postman manages every day). They never left a card or contacted me to rearrange delivery, so i contacted the online seller.
I have asked for a refund as im going to buy from somewhere else, yet they will not refund until the trainers are back in thier warehouse. the snag is, it looks like the carrier (Hermes) have lost the package somewhere along the line.
is it right that they wont issue a refund until the package is back with them? even if i didnt sign for it and never recieved it?
feel like im being scammed a bit to be honest!!