Orange Care…………or lack of.
it does say about the 48 hours claim time, but I wonder if you might have an argument under Unfair Terms in Consumer Contracts Regulations 1999… apparently it has conditions like this:
The Regulations give a (fairly long) list of examples of terms which may be unfair, including terms:
allowing the seller/supplier to cancel without notice on spurious groundsPosted 8 years ago
Broke my Phone on Friday………Trip to London and a Taxi ran over it!
About an hour ago was the first chance i’ve had since getting back late Monday to call and claim.
Apparently 48hrs is all you have to report a claim otherwise they won’t honour it.
So leaving it over the Bank Holiday to tell them means they won’t send me a pnone!
6 years, and my insurance is paid every month.
I’m still paying my contract-told them to stick it-£200 to get out!
Its not moral,but is it legal to give you a claim time limit? Especially as it was over the easter holiday days!Posted 8 years agotrail_ratMember
yeah youll get a different indian man named bob ….who says he lives in shefield but has never even so much as seen a picture of shefield in his life !
Id be kicking up **** over that like , pretty shocking way to treat a customer. I can understand if it got stolen that 48 hours would be the policy as alot of calls could be made in that time and they wouldnt want to take responsibility for itPosted 8 years ago
On Wednesday i had several witheld numbers call on a works phone i borrowed (doesn’t work properly so i can’t answer-useful for keeping an eye on calls!)
My girlfriend had a few calls-it was her phone i used to report it.
My parents had a call too…………….off orange!
I called them and they said that although they couldn’t change the insurance details, they would say thankyou for my loyalty and send a phone FOC!
They did have the gall to comment on the fact i was difficult to get hold off……………..not sure if the penny eventually dropped!
Not happy with the first point of call……..but at least they did the right thing in the end!Posted 8 years ago
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