Its odd that people are reluctant to let other people know where they had shit service
Not really. It has not been clear cut in this case, although the work has been a tad shoddy, rather than ‘shit’.
They are a decent bunch, they try (too, sometimes) hard to please, and bad mouthing stays around a long time on the internet. Doing a hatchet job over one thing is not proportionate. As I said above, the effect will be that I won’t use them for 50/50 stuff in the future, I will most likely have a go myself.
Small bike shops (even ones that are sometimes a bit sub-optimal) are better than the likes of Halfords and Evans in many scenarios. No squeezing a job in as a favour there, no, they have to be booked onto (wince), The System.
They certainly don’t need the likes of me spouting off to all and sundry, even if I am a tad pissed off in this individual case. If I really wanted to register my displeasure I would tell them face to face, or via a personal email.
So not necessarily odd, just not being an amateur Watchdog presenter………