Is phoning Dealextreme a frustrating, expensive waste of time?
Just a swift update… After a third message to DX, I got a message back telling me that the light had been seized somewhere along the line due to having a Li-on battery. They claimed to have sent another but tracking still not working and they’ve ignored the last two messages…
Giving up and cancelling for a refund very soon.Posted 3 years ago
Swift update – was issued with a store credit which is impossible to apply to items in my basket. That was last week and I’ve sent in daily tickets demanding a refund but I’m close to just accepting that they’ve nicked my £40 and moving on. Five months of getting messed around and fobbed off.
Needless to say, never, ever again.Posted 3 years ago
Last update until these lights actually arrive… Managed to actually get live chat to work and spent a few happy hours being massively patronised by 12 year old employees. Two of them ended the chat when they couldn’t resolve the issue. The third had me set up a whole new account, verified it, transferred the store credit, reset my ‘Payment Password’ and I finally got my new order to go through.
Will update next May when the lights finally arrive.Posted 3 years ago
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