MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Wife's iPhone 5s is just 13 months old, not abused or submerged in water etc but has now stopped responding on the touch screen. Bought through 02 direct etc so no dodgy third party seller. How long is something like this actually guaranteed for, is it just 12 months?
Apple provide a two year warranty in the EU. Book a Genius appointment.
Only if you bought it from Apple though.
O2 need reminding of the 2 year warranty period the EU stipulates as they're the supplier
I've taken phones on contract with EE back to an Apple Store and they sorted it out fine. You don't need to buy it from Apple direct unless they've changed it very recently.
2 year eu warranty is not strictly true. Apple give two years if bought from them but o2 only offered 12 months on 13 month old iphone. Daughters just been through this. Moaning and crying down the phone got her a refurb from o2 eventually but they weren't for moving at first. Wouldn't touch an iphone.
Just trying live chat. Let's see what o2 have to say...
It's with the seller but it is 2 years and sometimes they do oblige in store even if bought elsewhere.
https://www.apple.com/uk/legal/statutory-warranty/
if you bought the phone on contract then it is warrantied for at least the length of the contract. In law it is deemed reasonable to expect the product to last the minimum contract term the seller has sold it to you for. The retailer cant sell you a phone on a 24 month contract and then say it is reasonable if the phone doesnt last the length of that contract.
It doesn't really matter how long the warranty is good for. Apple will do anything to avoid honouring it. And if you think it hasn't been exposed to any moisture that could damage it, you're wrong. If you even breathed near the phone, the moisture of your breath will have triggered the moisture indicator in the phone, that means Apple can say you dropped it in the sea.
👿
There's 2 moisture indicators, the one inside should not respond to being breathed on.
Seriously? I've never had anything than brilliant customer service from Apple, I've had phones replaced happily under genuine warranty claims, had a screen replaced cheaply by being nice when out of warranty, and had several of my stupid problems sorted FOC by their technicians.
My phone gets very mistreated at work and play and I've not managed to trigger and moisture sensors.
I'd happily buy another Apple product.
They repaired my 5 when it was more than 2 years old even though I breathed on it.
6yrs EU law.
[url= http://https://www.apple.com/uk/legal/statutory-warranty/ ]https://www.apple.com/uk/legal/statutory-warranty/[/url]
So mid chat, and they are saying it's 12 months or **** off
Apple refused to honour not one, but the warranty on TWO of my iPhones because 'the moisture sensor had been triggered'. This in spite of the fact that the most significant moisture either had ever known was the sweat off my back. Somehow. Through a leather case.
And I have always found it amazing that a company that spends gazillions on R and D can't build a phone that is less sensitive to 'moisture'. I mean, we live in the U.K. for effs sake. The whole place is [i]made[/i] out of moisture!
Now told me to go speak to apple. C'mon let's wind this **** up! I need some proper firm advice that's not just hearsay. I've asked if his manager will join the chat.
I was on a two year contract with Vodafone.
Phone wouldn't pick up any signal anywhere so took it in.
Vodafone said it was one year with them but two with Apple.
Took it to Apple who said it was one year with them but two with Vodafone!
Round and round in circles!
I’ve had all my iPhones from o2 and always gone direct to Apple with any issues.
I really hate these phone companies. Bunch of ****s!
I need some proper firm advice
Tell them, "under the Consumer Rights Act 2015, goods have to be of 'satisfactory quality.' A handset which has failed before the initial contract has expired is demonstrably not of satisfactory quality. I understand that you record these calls for 'training purposes' so could you please confirm to me that you are in fact refusing to honour my statutory rights at this point?"
I need some proper firm advice that's not just hearsay.
You didn't click the link then? Apple clearly state it's 2 years with the buyer.
Sorry drac, just in full rage mode with a manager type. I've never been a keyboard warrior till tonight!
Apple clearly state it's 2 years with the buyer.
Erm, no it doesn't.
[i]2 years from date of purchase for Apple Watch Edition
1 year from date of purchase for all other [/i]
I've never been a keyboard warrior till tonight!
Might get more joy popping into a local branch.
Seller I meant.
Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller,
When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty.
So 2 years and the seller is who you deal with but as mentioned Apple are very good and will deal with the consumer too.
I've never been a keyboard warrior till tonight!
Ah, I thought you were on the phone.
Where on Earth are you getting two years from, Drac? The Apple warranty is a year. English law doesn't specify an absolute timescale but under the CRA you have six years to make a claim.
Oh! 😳
Night shift brain. 😐
(-:
There's EU law too of course - directive 1999/44/EC. It should be irrelevant as the CRA should encompass and expand it, but that does specify two years. Let me look up the wording.
From
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
[i]"A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."[/i]
Although it also adds,
[i]"However, as this is a directive is only partially adopted by the UK, its use is a grey area."[/i]
(That pesky EU, enforcing laws on us, except the ones we choose to ignore...)
Looks like it's a trip to Sheffield!!
When the speaker in my 18 month old iPhone 6 went they repaired it foc quoting the eu warranty law thing. I did purchase it from Apple though....
Looks like it's a trip to Sheffield!!
As I said at the outset,
Book a Genius appointment.
Go and see them and be nice, you'll probably walk away with a new one.
You don’t have to go to the store as usually it’s a nightmare to get an appointment. In Bristol it was a 2 week wait to just gat an appointment let alone the time to actually fix my MacBook. Anyway I said there was no way I could make it and they just sent UPS to pick it up. UPS came with a special box, dropped it in and off it went to the central repair place. 5 days later I had it back.
Also don’t play there game of having to pay for support calls if you don’t have AppleCare. Just state you have done the latest software update and then noticed there was a problem. They will then deal with any issues and you don’t get charged. The whole AppleCare set up is a con and most of it is covered by consumer law anyway.
We bought our last iPhones direct from apple. They do an interest free monthly payment plan over 20 months with all warranty etc held with them. Then converted our phone contract to sim only. It has worked out cheaper over 24 months to do this, and there is no phone company to worry about if the phone goes wrong. Just book a genius appointment and wander into any store for gaurenteed service. I'd never buy an iphone through a network company again now we know how much better it is direct with apple.
Seems very hit and miss with Apple. My mum's iPhone failed after 13-14 months and at first they resolutely failed to help (and this was in store).
Following a lengthy conversation and citing both their own T&C's and the CRA they eventually backed down and gave her a new phone.
I know others who have had a much easier time. Seems entirely dependent on who you see.
yes. this. daughter went in with a home button not working (also with cracked screen).
They cited the reason she should go back to giffgaff (where we bought the 5S) rather than being particularly helpful, which is a shame for a 17yo just arrived in a new city with a knackered phone 22 months in.
Very much down to who you see.
And I have always found it amazing that a company that spends gazillions on R and D can't build a phone that is less sensitive to 'moisture'. I mean, we live in the U.K. for effs sake. The whole place is made out of moisture!
From the iP7 the phones are highly water-resistant, although Apple didn't specify it as such, it was discovered by tech sites. I believe the 6/6S were/are much more resistant to water, however having a headphone socket can allow water in, and the home button isn't fully sealed, but they're certainly water resistant; my 6+ has got pretty wet at times, I got caught in a thunderstorm yesterday with it in my shorts pocket, and when I got home water had got between the phone and the gel case it's in.
The new iP X/8/8+ will be waterproof.
And anyone thinking they'll be better off buying a new Note 8 in case it should get damaged and needs fixing should have a read through this: http://www.androidauthority.com/note-8-teardown-ifixit-799386/
Very much down to who you see.
Or what you've done to it.
Or what you've done to it.
Well yes but in my mother's car it was barely used...
I'm sure it was not like the one with a cracked screen.
I know others who have had a much easier time. Seems entirely dependent on who you see.
In my experience I think it depends partly on who you see but also a lot on how you approach them and how well the phone has been looked after. Go to them with a phone that's obviously been cared for (ie used with a case and not battered to ****) and I suspect you get batter treatment. I've never had any issues with warranty on any of my Apple kit and (like others) they've sorted out my hamfistedness as well (rounded off screw in a laptop when doing a DIY hard drive replacement)
In my experience I think it depends partly on who you see but also a lot on how you approach them and how well the phone has been looked after.
THIS!!
My phone always looks nice cos I look after it so even after 2 years it still looks pretty new. Why people don't spend £15 on a decent case when the phone can be £700+ I don't know.
I used to work in retail and would have the same approach, if something looks abused then you are more likely to be suspicious about how a fault occurred.
true, Drac.
I do imagine said daughter's phone at least has been well used.
It's just that the lass at the Apple Store seemed to imply that there was a case for "fit for purpose" and to check out Consumer Rights, and all the rest, - but this should be taken up with retailer, not Apple..
Apple offer a two year warranty for the new phone and then a limited warranty of 6 months for any replacement - To stop people abusing the system. This seems to be regardless of who your carrier is as they can trace ownership through your iTunes account.
I've had three phones replaced for brand new phones over the last couple of years. Each phone was diagnosed with a manufacturing fault: Pixel display, headphone jack and power management.
Not a great advert for the quality of the hardware but Apple's service IS second to none. I've used the Genius booking system and I've also walked my phone into the Apple store and I've been bumped up the queue system. I had a flight to catch so they went above and beyond to help me.
On each occasion I was checked into a triage, then 10-15 minutes prepping the phone and paperwork with the Genius staffer and then walked out with the new phone. One takeaway is always backup to iCloud!
From the iP7 the phones are highly water-resistant, although Apple didn't specify it as such, it was discovered by tech sites.
Errr, As stated on Apple website...
iPhone 7 and iPhone 7 Plus are splash, water and dust resistant, and were tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
https://www.apple.com/uk/iphone-7/
can't [i]really[/i] argue with that though can you?It's just that the lass at the Apple Store seemed to imply that there was a case for "fit for purpose" and to check out Consumer Rights, and all the rest, - but this should be taken up with retailer, not Apple..
Frankly its one of the main selling points to me for the iPhone, over the last nearly 10 years, whenever I have had a problem with my iPhone, I have made an appointment at an apple shop, walked in chatted nicely to the person I have seen, asked if there is anything that they can do to help, and walked out with a new phone. for free.
Most recently took in my approx 3yr old 6+, and they replaced it hassle free with a brand new one.
Most recently took in my approx 3yr old 6+, and they replaced it hassle free with a brand new one.
I am in no way doubting that happened, but I also don't believe it.
As in I see no reason why you would lie, but I also see no reason Apple would replace a 3 year old phone.