I’m sure Greggs considered all the aspects before they decided to offer seating in their ‘bakeries’ which would have included the need to provide toilets – but decided to gamble on not doing so to save money – seems they lost that gamble.
Yes it could cost them ‘millions’. But the person who made the decision to offer seating, but not toilets will probably be the same one who now has to work out if the seats are worth more than the costs of the toilets / costs of ripping out the seats or less on a site by site basis, but that’s ‘big business’.
No doubt they’ll be moaning away about how they were sure they didn’t need them and it was all so unfair…